/* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1957-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '2022-1958', Bok=0, Snm=0, Omen=) */
Contact us
Let us put you in the driving seat of your new Web Site

Putting technology in ITs place:
Business and People first!

Click on link to rightWhy Business before Technology
Call us now
Maintain your own site
Click on link to rightSelf Maintenance Sites
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Top level links:
Why Business before Technology
What we offer
Where to Start
Site Design - our view
Company Aims
Links to other resources
end of Top links.

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Beneath the home page of Business before Technology:

  Why Business before Technology
   What we offer
    Web site development
    Self Maintenance Sites
    Spam offerings
    Spam - why me?!
    e-mail Services
    e-mail Support
    Request Telephone support
    Request OnSite support
    Req. Hosting or Domain Reg.
    Simple contact form
    Thunderbird / Outlook Express
     Terms + Acceptable Use
     Site Hosting Service
      Administration Services
     Thunderbird(TB) - general setup
     TB - add an alias to send FROM
     Outlook - Must Do
     Outlook Col. Views
     Outlook Preview pane
     Outlook - general setup
     MS safety actions
      Add a site to an IE Zone
      Brief IE Internet Zone Config
      How to trust a web site
      IE Config for All Zones
      Outlook Express Config guide
      How to trust an e-mail
      Detailed IE Internet Zone Config
      Safe browsing in 2010
     Outlook setup Oct06
    Web-mail management
    Click for 22Apr11 UPGRADE details
    Virus and Spam
     W98 AntiVirus issues
     Useful Web pages
    Setup Remote Assistance
     Probus - Broadband options
     Probus - Foils used on Monday
     Probus
    Terms and Conditions
    Help when you need it
     Assistance when you need it
     Assistance by e-mail & online
     Assistance by Messenger & online
     Assistance by NetMeeting
     Setup of NetMeeting
     Remote Assistance checklist
     Setting up a network of experts
     Assistance by e-mail in Vista
   Where to Start
    FAQs and useful articles
     Keep safe in Wireless HotSpots
     Dangers of the Internet Cafe
   Back up to prevent losses
    Windows Update - Settings and Advice
    Data/File backup - often if needed
    System backup - changing software
    Self Updating Software
   Site Design - our view
   Company Aims
   Links to other resources
   Spam from friends - it happens!
    Spam, from me - you ARE joking!
    Spam - from friend - how to help
    Spam2
    Spam3
    Spam4
    Spam5
    Spam9
   Spam - why me?!
   e-mail Services
   Personal Software
   Really useful websites
   Security matters!
    Technologies at risk
    How to manage passwords
     How strong is YOUR password
     Security - more than passwords
     Password planning, creation and use
     Passwords - best practices
     Passwords for your PC
     What passwords you need
     Passwords for insecure devices
    Wireless security WPA not WEP
    Making money out of Spam
    SafeRunning Applications
    Password planning, creation and use
    Passwords - best practices
   Intro to XP guide
    Fast PC startup using no electricity
   Site Map
  What we offer
   Web site development
   Self Maintenance Sites
   Spam offerings
   Spam - why me?!
   e-mail Services
   e-mail Support
   Request Telephone support
   Request OnSite support
   Req. Hosting or Domain Reg.
   Simple contact form
   Thunderbird / Outlook Express
    Terms + Acceptable Use
    Site Hosting Service
     Administration Services
    Thunderbird(TB) - general setup
    TB - add an alias to send FROM
    Outlook - Must Do
    Outlook Col. Views
    Outlook Preview pane
    Outlook - general setup
    MS safety actions
     Add a site to an IE Zone
     Brief IE Internet Zone Config
     How to trust a web site
     IE Config for All Zones
     Outlook Express Config guide
     How to trust an e-mail
     Detailed IE Internet Zone Config
     Safe browsing in 2010
    Outlook setup Oct06
   Web-mail management
   Click for 22Apr11 UPGRADE details
   Virus and Spam
    W98 AntiVirus issues
    Useful Web pages
   Setup Remote Assistance
    Probus - Broadband options
    Probus - Foils used on Monday
    Probus
   Terms and Conditions
   Help when you need it
    Assistance when you need it
    Assistance by e-mail & online
    Assistance by Messenger & online
    Assistance by NetMeeting
    Setup of NetMeeting
    Remote Assistance checklist
    Setting up a network of experts
    Assistance by e-mail in Vista
  Where to Start
   FAQs and useful articles
    Keep safe in Wireless HotSpots
    Dangers of the Internet Cafe
  Site Design - our view
  Company Aims
  Links to other resources
The links above may be used to go directly to a specific page of the site

 


Contents of page 'Why Business before Technology' are:

Business before Technology - so important we made it our business

Need help before you even start to think about a new Web Site?

Because our company depends on PCs and Internet facilities on a daily basis we can make your computing environment safe, secure and resilient even if you only have a single PC! See What we offer for details.

Web Site development

We take you and your business idea through the necessary steps of deploying people, procedures and technology to become a commercial success.
Our skill, knowledge and software assets also allow you to address the last of those critical components without training your own "Internet" experts while minimising cost, risk and pain for both you and your customers.

We specialise in helping those companies that need more than an on-line brochure but want to minimise their initial investment in more advanced Web facilities.

Start simple but with the future in mind...

Unless there are good reasons to the contrary we will create a website for you that is Intelligent and Dynamic in that it can:

  • differentiate between competitors and customers
  • allow you to keep your site fresh with news and other minor updates without the delays and cost of getting pages re-authored and published
  • know how surfers found your site without having to ask
  • know what browser, operating system they use as well as how much information they can fit on their screen and
  • have a highly probable guess at your natural language
  • AND - given the above - the site can dynamically send different pages and even different text on pages - it all depends "who's asking"... This is extremely important regarding Sustainable Search Engine placement - follow the link for more detail.
  • present information extracted from (PC) spreadsheets without manual re-keying
  • dramatically reduce Junk Mail.
  • allow you to tailor aspects of your dialogue with the site to suit your preferences
  • Allows you to have groups of users who have access to the site, even update some parts but exclude the rest of the WWW community.
  • Is the foundation for a Web Site that "does something useful" rather than a stale, static brochure that no-one ever returns to.

See Intelligent Web Sites for more details or see Where to Start.

What if your business wouldn't benefit from Internet technology?

If during the StepWise process the conclusion is that the most appropriate technology to match your business idea is pen and ink then so-be-it - we know that customers return to suppliers who are serious about integrity and honesty.

Want to find out more about the company and its services

It's easy - follow whichever links to the left (or below) that interest you.


Contents of page 'What we offer' are:

What we and our associates offer

Business before Technology specialises in the support of individuals and small businesses who want to make use of technology in a safe, secure and effective manner but don't have the time or inclination to become I.T. experts to do so.

The services provided range from business application design, development and hosting all the way through to the provision of high-specification hardware for individuals who want their PC to act as a multimedia server.

From time to time there will be specific offers targetted at problems which are common to many situations. As of June 2004, our most frequently requested services are:

  • Preventing and ameliorating the effects of Viruses, Worms and similar computer infestations
  • Preventing and ameliorating the effect of Spam
  • The design, development, deployment and ongoing hosting of Web and e-mail services, particularly for companies that have a limited product range (say 100 items) and want to update their Web content, including price and availability themselves.

To achieve the latter, we have a very close working relationship with a company called Net Business Goals which provide hosting services at: Internet Hosting Services.

The tools of our (PC Protection) Trade

Selecting the right technology to match a set of customer requirements has to be more than "What you get is what I know".

Although the selection below and to the right is limited to a small number of product and service providers, we constantly evaluate new entrants when they come to markets with relevant technologies.


MessageLabs

MessageLabs is the leading provider of managed email security services to businesses worldwide. The company currently protects more than 8,500 global businesses from email threats such as viruses, spam and other unwanted content before they reach their networks and without requiring additional hardware or software. Powered by a global network of control towers that currently spans the United States, the United Kingdom, Germany, the Netherlands and Hong Kong, MessageLabs scans 50 million emails a day on behalf of customers such as The British Government, The Bank of New York, EMI Music, HealthPartners, StorageTek, Air Products and Chemicals, SC Johnson, Condé Nast Publications, Fujitsu and Diageo. For more information on MessageLabs and its industry-leading email security and management services, please visit: www.messagelabs.com


Contents of page 'Web site development' are:

Web Site Development and maintenance

Although we offer a one-stop shop in terms of the entire lifecycle of an on-line venture - from business strategy and marketing through to Web hosting and deployment our core competencies lie in the design and delivery of sites that interact with a user rather than simply present pages of static information that have been manually edited and published from one of hundreds of PC tools that are capable of creating sites.

Interactive web sites allow surfers to "do things" and the as the name implies they allow surfers to interact through the web site with your company. Creating an interactive web site can often mean that the site owner has to invest time and resource into integrating the site with their business but that is where the real benefits are to be gained.

Your web site can be acting as the gateway to your customers 24 hours per day, 7 days per week when the integration between the web and what is often referred to as "back office" systems are achieved.

The key to achieving the benefits in the long-term is to start simple. Do not attempt to turn your business "on-line" overnight because there are too many problems that will attack you from all sides. If technology and application issues aren't the first to bite then the people issues will be. Individuals all have their own limits to adoption and mastery of changes to their working environment, skills and responsibilities.

We have a combined tenure of 35 years of making people, projects and Information Technology work together within all sizes of business to achieve business goals through innovative though prgamatic exploitation of diverse technologies.

By listening to our customers and fully understanding their needs and aspirations we have created software which allows your web site to be delivered with both value for money and flexibility for the future. Because our sites are dynamically presented to surfers we can make them interact in useful and intelligent ways that are simply not possible with static web sites.

If you already know that you need more than a simple, static web site or you just want to talk through what an interactive web site could do for your business then call us Simple contact form or send us details about what you want to do and we will be delighted to talk about your business and how we can exploit technology to make it do what you need to do.


Contents of page 'Self Maintenance Sites' are:

Self maintenance of Web Sites

We deliver sites that make you self-sufficient to whatever level is appropriate to your business, skills, knowledge and needs. Many web site owners have realised that they need to be able to manage aspects of their site content themselves rather than risk the delays and costs of involving the original developer(s) or much worse still - attempt to engage new developers to maintain an old site!

Sites which contain products for sale are the most obvious examples that require owner-maintenance in that price, availability and many other factors can change frequently and without notice.

Keeping in-house skills and knowledge of a Web site design tool at a competent level to compete on the Web is a big challenge to begin with but only the more sophisticated tools can handle the sort of database and data manipulation tools that are required in any site that attempts to be useful to it's users.

Our approach is to agree up-front about those aspects of the site that need to be common and unchanging on all pages. This design then becomes a dynamic template for all of the pages of the site.

For many site owners we also turn their business ideas into the actual Web pages of their site. Some customers want to maintain their site content as soon as the site has been "handed over" but many others allow us to make updates at a nominal charge given the knowledge that they could take advantage of the self-maintenance option at a later date.

Although we offer all customers the ability to change their Web content it is very normal for their needs to be simple. The types of update required fall into three major categories:

1. Small pieces of text and images which become part of the template of the site

This includes:

  • News items
  • Special offers

These are usually limited in scope (colour, font, size etc.) to ensure these do not corrupt the overall site.

2. Text and images that are part of a database

Although the obvious example is items for sale within a catalogue it is actually almost anywhere that users are typically shown a list of items in a common format:

  • Press releases
  • Customer support staff and their responsibilities
  • Frequently asked questions

The above items can be exported from a spreadsheet (in CSV format) if the author wants to use their PC skills and time rather than doing this online.

3. Page content - where the balance is really needed

Giving users the ability to change complete page content is not difficult! Doing so without exposing the site to corruption of style, image, professionalism etc. is the difficult part!

What we offer is the ability to change the text and images within an existing page. If any reader of this page is familiar with HTML - the one and only Markup language of the Web! then they would be familiar with tags such as <b> to embolden a piece of text as earlier in this sentence.

To keep the unique skill and knowledge required to maintain page content to a minimum we allow a pre-defined list of these standard HTML tags to be part of the site content. In this manner the editor of a page can read a simple guide to HTML of which there are hundreds and as long as they restrict their usage to those agreed with the site owner then they will be able to change many aspects of a page. Typical lists of these tags are:

  • <p> <br> <hr> which allow line break formatting
  • <b> <big> <small> which allow text and individual characters to be (de-)emphasised
  • <h2> <h3> <h4> <h5> which are for headings
  • <ol> <ul> <li> which allow lists to be made such as this one

To use them is trivial - simply key them in as shown above and they will be translated into an effect rather than displayed as above. There are many more but the above are typical examples.

If there are needs which cannot be met by these simple and universally accepted tags or there is a formatting style which requires a more complex set of tags then these can be pre-defined in conjunction with the site owner.


Contents of page 'Spam offerings' are:

Spam avoidance - Spam Offerings

Because everyone has different needs from both a technology and a "risk" perspective we only offer our help based on the time taken to work on your specific "project" whether that is a standalone PC or a Local Area Network spanning multiple sites.

The navigation bar to the left will allow you too see sub-pages below this one where you can see how we offer our time but to summarise - your choices are for on-site support or help over the telephone.

The latter is well suited to those businesses and individuals who have already have a reasonable understanding of their computing environment and want to take advantage of our specific areas of knowledge in the Spam and Virus avoidance areas.

On site support can obviously be much more flexible to suit a wide range of technical situations and also different requirements. If you want us to do more than just setup your PC with the appropriate settings to avoid Spam then we can do that on your behalf. Examples of that could be:

  • Installation of software - whether that be freeware such as MailWasher or brand-name software such as Norton Anti-Virus.
  • Creation of multiple e'Mail identities to service different e'Mail accounts
  • Setting up aliases on a Web Domain (providing the provider is known to support this)

Please have a look at the pages below this by moving your mouse over the menu item again and you will see further choices.


Contents of page 'Spam - why me?!' are:

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Contents of page 'e-mail Services' are:

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Contents of page 'e-mail Support' are:

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Contents of page 'Request Telephone support' are:

Telephone support line and services - request form

This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

eMail Program:
and version:

If 'Other' also fill in to right =>
Your e-mail Program and version:
Anti-Virus program:
If 'Other' also fill in to right =>
Your Anti-Virus program:
FireWall:
If 'Other' also fill in to right =>
Your firewall:
Connection to the Internet:
If 'Other' also fill in to right =>
Your Connection & Speed:
Operating System:
If 'Other' also fill in to right =>
Your operating system:
Approx. PC shape
(inches or cm - please say which):

If 'Other' also fill in to right =>
Dimensions of your PC - from frontal view
Height*Width*Depth
Approximate
Hardware Configuration

We ask this so we can anticipate
  1. data backup / software installation problems or
  2. if your PC is too old to repair
Memory e.g. 64, 128, 256, 512MB:
Hard Disk Storage e.g. 5, 10, 20, 40, 80GB:
Backup/removable media e.g. DVD-RW, CD-RW, Tape etc. and speeds. Please include all devices & details. Please note PCs:
  • without CD Readers are not serviceable and
  • without USB2 may be (2006) beyond repair

Floppy: No Yes

Approximate age of PC? ** Beware - if still in warranty - it could be invalidated

Payment method:
See terms below

If 'Other' also fill in to right =>
Your preferred method of payment:
Special requests
or details that
you want to tell us
For example:
  • How soon do you need / want the work done
  • Specific problems to be addressed
  • Problem description(s)
How to contact you? - please fill in your Name plus at least one of:
eMail address: For example: john.smith@home-design.co.uk
Landline telephone: For example: 01 204 345 678
Mobile number: For example: 07 123 456 789
Fax number: For example: 01 204 345 678
Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
See Client Privacy page for our strict company policy.

Your agreement for services to be performed by Business before Technology

Your agreement to the terms and conditions that follow this form

Check the 'I accept' button only if you have read all the
terms and conditions below and wish to enter into contract
with Business before Technology on that basis.

If you do not check the "I accept" button then we will be unable to
perform any work for you without written (e-mail, Fax or letter)
authorisation referring to these terms and conditions.
If you feel that these terms are unfair or unreasonable in any
respect then please let us know and we may be able to offer a
variation which will still allow us to work together. Brian R.


Request for variation of contractual terms:

Not decided yet
I accept
I do NOT accept
please respond to
my request on the
left of this button.

This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

Terms and Conditions of our services - please read thoroughly

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

  1. Definitions:

    In the remainder of this document:

    1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
    2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
    3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
    4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
    5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
    6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
    7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
    8. "Offending Material" means any material, data, images or information which is:
      1. in breach of any law. regulation, code or practice or acceptable use policy; or
      2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
      3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
    9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
    10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
    11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
    12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
    13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
  2. Basis of contract:
    1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
    2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
    3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
    4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
  3. Domain names:

      This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

    1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
    2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
    3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
    4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
    5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
    6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
  4. Web site design:

      This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

    1. The Supplier will design the Customer's Web Site in accordance with the Specification.
    2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
    3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
    4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
    5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
    6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
        the Customer shall give the Supplier at least fourteen (14) days' written notice: and
      1. The Supplier may at its discretion charge such additional fees as it deems fit.

      Any such changes shall he subject to the Suppliers written agreement.

    7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
  5. Intellectual property rights:
    1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
    2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
    3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
  6. Variations in price and time:
    1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
    2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
    3. Prices are valid for 30 days from the estimate or quotation date.
    4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
    5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
    6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
    7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
  7. Preliminary work:
    1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
  8. Liability:
    1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
  9. Indemnity:
    1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
  10. Limitation of liability:
    1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
    2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
    3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
  11. Claims:
    1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
    2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
    3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
  12. Delivery and payment:
    1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
    2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
    3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
    4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
    5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
    6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
  13. Force majeure:
    1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
  14. Termination:
    1. This clause applies if:
      1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
      2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
      3. the Customer ceases, or threatens to cease, to carry on business: or
      4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
    2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
  15. Notices:
    1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
  16. Entire contract:
    1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
  17. Cancellation:
    1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
  18. Assignment:
    1. Neither party shall assign the whole or any part of the contract.
  19. Arbitration:
    1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
  20. Waiver:
    1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
  21. Confidentiality:
    1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
  22. Illegality:
    1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
  23. Law:
    1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
  24. Terms and conditions relevant to, but not exclusive to this particular type of work
    1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
    2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
    3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
    4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
    5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

Contents of page 'Request OnSite support' are:

On Site assistance - request form

This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

Post code of
premises where
work to be done:
House number, street
and any useful local
directions / landmarks:
eMail Program:
and version:

If 'Other' also fill in to right =>
Your e-mail Program and version:
Anti-Virus program:
If 'Other' also fill in to right =>
Your Anti-Virus program:
FireWall:
If 'Other' also fill in to right =>
Your firewall:
Connection to the Internet:
If 'Other' also fill in to right =>
Your Connection & Speed:
Operating System:
If 'Other' also fill in to right =>
Your operating system:
Approx. PC shape
(inches or cm - please say which):

If 'Other' also fill in to right =>
Dimensions of your PC - from frontal view
Height*Width*Depth
Approximate
Hardware Configuration

We ask this so we can anticipate
  1. data backup / software installation problems or
  2. if your PC is too old to repair
Memory e.g. 64, 128, 256, 512MB:
Hard Disk Storage e.g. 5, 10, 20, 40, 80GB:
Backup/removable media e.g. DVD-RW, CD-RW, Tape etc. and speeds. Please include all devices & details. Please note PCs:
  • without CD Readers are not serviceable and
  • without USB2 may be (2006) beyond repair

Floppy: No Yes

Approximate age of PC? ** Beware - if still in warranty - it could be invalidated

Payment method:
See terms below

If 'Other' also fill in to right =>
Your preferred method of payment:
Special requests
or details that
you want to tell us
For example:
  • How soon do you need / want the work done
  • Specific problems to be addressed
  • Problem description(s)
How to contact you? - please fill in your Name plus at least one of:
eMail address: For example: john.smith@home-design.co.uk
Landline telephone: For example: 01 204 345 678
Mobile number: For example: 07 123 456 789
Fax number: For example: 01 204 345 678
Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
See Client Privacy page for our strict company policy.

Your agreement for services to be performed by Business before Technology

Your agreement to the terms and conditions that follow this form

Check the 'I accept' button only if you have read all the
terms and conditions below and wish to enter into contract
with Business before Technology on that basis.

If you do not check the "I accept" button then we will be unable to
perform any work for you without written (e-mail, Fax or letter)
authorisation referring to these terms and conditions.
If you feel that these terms are unfair or unreasonable in any
respect then please let us know and we may be able to offer a
variation which will still allow us to work together. Brian R.


Request for variation of contractual terms:

Not decided yet
I accept
I do NOT accept
please respond to
my request on the
left of this button.

This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

Terms and Conditions of our services - please read thoroughly

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

  1. Definitions:

    In the remainder of this document:

    1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
    2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
    3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
    4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
    5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
    6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
    7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
    8. "Offending Material" means any material, data, images or information which is:
      1. in breach of any law. regulation, code or practice or acceptable use policy; or
      2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
      3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
    9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
    10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
    11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
    12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
    13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
  2. Basis of contract:
    1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
    2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
    3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
    4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
  3. Domain names:

      This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

    1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
    2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
    3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
    4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
    5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
    6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
  4. Web site design:

      This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

    1. The Supplier will design the Customer's Web Site in accordance with the Specification.
    2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
    3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
    4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
    5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
    6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
        the Customer shall give the Supplier at least fourteen (14) days' written notice: and
      1. The Supplier may at its discretion charge such additional fees as it deems fit.

      Any such changes shall he subject to the Suppliers written agreement.

    7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
  5. Intellectual property rights:
    1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
    2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
    3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
  6. Variations in price and time:
    1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
    2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
    3. Prices are valid for 30 days from the estimate or quotation date.
    4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
    5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
    6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
    7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
  7. Preliminary work:
    1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
  8. Liability:
    1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
  9. Indemnity:
    1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
  10. Limitation of liability:
    1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
    2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
    3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
  11. Claims:
    1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
    2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
    3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
  12. Delivery and payment:
    1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
    2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
    3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
    4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
    5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
    6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
  13. Force majeure:
    1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
  14. Termination:
    1. This clause applies if:
      1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
      2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
      3. the Customer ceases, or threatens to cease, to carry on business: or
      4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
    2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
  15. Notices:
    1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
  16. Entire contract:
    1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
  17. Cancellation:
    1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
  18. Assignment:
    1. Neither party shall assign the whole or any part of the contract.
  19. Arbitration:
    1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
  20. Waiver:
    1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
  21. Confidentiality:
    1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
  22. Illegality:
    1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
  23. Law:
    1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
  24. Terms and conditions relevant to, but not exclusive to this particular type of work
    1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
    2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
    3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
    4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
    5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

Contents of page 'Req. Hosting or Domain Reg.' are:

Web Hosting and Domain registration services - online request form

This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

Do you require
Web Hosting?:

If 'Other' also fill in to right =>
Web service required?:
Do you require
Domain Registration?:

If 'Other' also fill in to right =>
Domain service required?:
Do you require
e-Mail Management?:

If 'Other' also fill in to right =>
e-Mail service required?:
Your Web Site address
if one exists?:
Please give the full address such as:
www.b4-t.co.uk
Hosting company Web
address if known?:
Please give the full address such as:
www.b4-t.co.uk
Payment method:
See terms below

If 'Other' also fill in to right =>
Your preferred method of payment:
Special requests
or details that
you want to tell us
For example:
  • How soon do you need / want the work done
  • Specific problems to be addressed
  • Problem description(s)
How to contact you? - please fill in your Name plus at least one of:
eMail address: For example: john.smith@home-design.co.uk
Landline telephone: For example: 01 204 345 678
Mobile number: For example: 07 123 456 789
Fax number: For example: 01 204 345 678
Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
See Client Privacy page for our strict company policy.

Your agreement for services to be performed by Business before Technology

Your agreement to the terms and conditions that follow this form

Check the 'I accept' button only if you have read all the
terms and conditions below and wish to enter into contract
with Business before Technology on that basis.

If you do not check the "I accept" button then we will be unable to
perform any work for you without written (e-mail, Fax or letter)
authorisation referring to these terms and conditions.
If you feel that these terms are unfair or unreasonable in any
respect then please let us know and we may be able to offer a
variation which will still allow us to work together. Brian R.


Request for variation of contractual terms:

Not decided yet
I accept
I do NOT accept
please respond to
my request on the
left of this button.

This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

Terms and Conditions of our services - please read thoroughly

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

  1. Definitions:

    In the remainder of this document:

    1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
    2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
    3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
    4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
    5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
    6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
    7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
    8. "Offending Material" means any material, data, images or information which is:
      1. in breach of any law. regulation, code or practice or acceptable use policy; or
      2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
      3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
    9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
    10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
    11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
    12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
    13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
  2. Basis of contract:
    1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
    2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
    3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
    4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
  3. Domain names:

      This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

    1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
    2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
    3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
    4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
    5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
    6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
  4. Web site design:

      This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

    1. The Supplier will design the Customer's Web Site in accordance with the Specification.
    2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
    3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
    4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
    5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
    6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
        the Customer shall give the Supplier at least fourteen (14) days' written notice: and
      1. The Supplier may at its discretion charge such additional fees as it deems fit.

      Any such changes shall he subject to the Suppliers written agreement.

    7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
  5. Intellectual property rights:
    1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
    2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
    3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
  6. Variations in price and time:
    1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
    2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
    3. Prices are valid for 30 days from the estimate or quotation date.
    4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
    5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
    6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
    7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
  7. Preliminary work:
    1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
  8. Liability:
    1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
  9. Indemnity:
    1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
  10. Limitation of liability:
    1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
    2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
    3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
  11. Claims:
    1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
    2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
    3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
  12. Delivery and payment:
    1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
    2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
    3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
    4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
    5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
    6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
  13. Force majeure:
    1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
  14. Termination:
    1. This clause applies if:
      1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
      2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
      3. the Customer ceases, or threatens to cease, to carry on business: or
      4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
    2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
  15. Notices:
    1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
  16. Entire contract:
    1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
  17. Cancellation:
    1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
  18. Assignment:
    1. Neither party shall assign the whole or any part of the contract.
  19. Arbitration:
    1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
  20. Waiver:
    1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
  21. Confidentiality:
    1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
  22. Illegality:
    1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
  23. Law:
    1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
  24. Terms and conditions relevant to, but not exclusive to this particular type of work
    1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
    2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
    3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
    4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
    5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

Contents of page 'Simple contact form' are:

Business before Technology Spam Seminars - contacting us

If you want to use e'Mail rather than a form then just click on the image to the right:


Otherwise, please choose what you want to do below.
and you will see all our (Spam Seminar) contact details.
Your email address:
Verify that you
are not a robot:
You have JavaScript turned off which means that we cannot be sure that you are not a robot. Please key in the phrase 'I am not a robot' exactly into the field provided so that we avoid giving our details out to bots!.
What do you want?:
Your Message,
Query or
contact request:

Subject:


Key text above, change subject (line above) then click one of these buttons:

Special note for Spam Seminar attendees

For a detailed description of the event and a Map of how to get to the venue then please visit: http://xperassociates.co.uk/Page/spam-s1 which has a 2 page document (PDF) that you can view and print. This includes maps of the local area which you may need because Chorley (near Wilmslow) is not on any Map


Because we take your privacy very seriously, we will be processing your request on our secure server (secure.site-4u.com). This will show as a closed lock on your browser.

As we also want to make it easy for you to get back to this page, your request will create a new window for you to see the results which you can then close - bringing you back here.

Choose the type of request from the Selection box above - note that there is an option if you only want to know our e'Mail address, Telephone number or other contact details.

After entering details, click the "Send request" button at the bottom of the form to conclude.


Contents of page 'Thunderbird / Outlook Express' are:

Outlook Express, what issues it creates and what to do about it

What is the problem with e-mail, Spam, Viruses and Worms?

Survival in an "always on" world operating at the speed of light while connected to billions of computers and people doesn't need to be down to luck. PC users in particular need to create their own luck by:

  • Following some simple, persistent rules which "IT experts" simply regard as common sense but are often unable to explain that without geek-speak.
  • Keeping aware of the threats and acting upon advice when they are advised to do so by someone they can trust
  • Make changes to their computing environment to make it as resilient as dictated by the business need. For example - if the unavailability of a working PC environment would cost a business just two hundred pounds for a three day outage then don't just backup the application data!
  • Doing some basic, administrative actions on a regular and occasionally frequent basis to protect their resilient PC environment

To understand more about the threats that arise as a result of using a PC for your business or personal use, take a read at: the Sophos site which explains in simple terms what the different types of threat are and gives examples of their effects.

This section of the site relates to Outlook Express although almost all of the material is equally relevant to users of the MS product "Outlook (200x)". The major differences are in the screen layouts and navigation / menu hierarchy within the products. Outlook Express is the "free" version of the e-mail client that is bundled with MS Internet Explorer and is designated the same version number. If you run MSIE v6.1 then you can run Outlook Express v6.1.

The navigation bar to the left can be used to reach the following pages:

I hope that these pages are useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


Contents of page 'Terms + Acceptable Use' are:

No HTML page to display for 'bhostosa.htm'


Contents of page 'Site Hosting Service' are:

No HTML page to display for 'bhostsvs.htm'


Contents of page 'Administration Services' are:

No HTML page to display for 'badminss.htm'


Contents of page 'Thunderbird(TB) - general setup' are:

Thunderbird - general account setup (for new mail servers) - updated 30Jan13

What future for Outlook Express? - none beyond XP

In short - there is no future, see a short description at Outlook - general setup. The technical (short) answer to replacing it is Mozilla Thunderbird!

Anyone who has business (OR personal) correspondence that is important to them for any reason should at the very least consider (perhaps every 2-3 years) keeping their incoming and outgoing e-mails on their own PC rather than solely using WebMail services such as Hotmail, Yahoo, MSN etc. or even worse those provided by their Internet Provider - these on-line services often have no agreed service levels because very often they are free!

Trying to get anything but trivial actions from a free provider when certain events occur is a disaster and we have had enquiries many times from users of them asking if we can help! Typically there is little we can do retrospectively whereas we can provide excellent products and services to support e-mail activities, including our Zero-Spam, Zero-loss and Zero Administration! service to keep your e-mail pristinely clean and free of the scourge.


Getting into the 'account settings' - NB per account unlike Options!

The first steps are:

  1. Open Thunderbird and wait until any startup activity has finished (typically Send and Receive Mail)
  2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
  3. then choose Account Settings... as shown to the right. This option is usually the second from the bottom in the 'Tools' list but the example shown has an extra TB Add-on.



In the panel on the left you will see a list of accounts - each (may only be one!) with a number of Headings beneath them - choose the Server Settings under the appropriate account.

When connecting to *our* servers then you should use very similar settings to those shown to the left with the obvious changes which are unique to you and your Account with us.

With the proliferation of high-definition cameras on mobile 'phones the settings for retaining e-mails on the server can become critical to ensure safe and reliable e-mail delivery.

Your mailbox *may* temporarily reject e-mails that would take you over your quota but Thunderbird has not yet deleted them from the server - probably due to the number of days it is set to keep them on the server before deletion. Note that *sending* servers *normally* re-try sending for a small number of days (3-4?) before they treat the sender's mail as undeliverable.

You *probably* also have another "Delete" option checked - "Until I delete them" My slight issue with the latter option is that it doesn't make it clear what it treats as 'Until I delete' - e.g. would moving from InBox to another folder count?

I now find out that there IS a method of making 'Move to other folder' be treated as 'Deleted from Inbox'

An update (Aug'14) - I searched for a definitive answer and it has been a "controversial" option - to allow users to choose if "moving" an e-mail counts as deletion from the InBox there is a setting which is best changed via an expert as there are many other options which can cause problems in Thunderbird. For anyone really interested in the topic - NOTE - THIS IS OLD (2012!): http://forums.mozillazine.org/viewtopic.php?f=39&t=2630567


Outgoing mail settings

The place where your e-mails are stored on your PC is important for backup and recovery and ideally should NOT be on the same drive (letter - e.g. C: or D:) as Windows itself as it prevents good backup practices.

This decision is best made when initially setting up Thunderbird rather than days or weeks afterwards although can be done with remote support if needed but ideally a full systems backup would be made before that happens. Contact us via this web site (Contact us) for further details.


Again, if you are using our servers then your settings should be very similar to those shown.

The use of GMail as an (optional!) outgoing server can be useful for many reasons - including the automatic storage of outgoing mail in a webmail interface accessible whilst remote from your office.


I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


Contents of page 'TB - add an alias to send FROM' are:

Thunderbird (TB) - creating an alias for your personal domain

This is brief because the amount of customisation is very, very much up to you - normally I only change the first page! Hence I have made no attempt to recommend or detail the other pages...


Getting into the 'account settings' - NB per account unlike Options!

The first steps are:

  1. Open Thunderbird and wait until any startup activity has finished (typically Send and Receive Mail)
  2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
  3. then choose Account Settings... as shown to the right. This option is usually the second from the bottom in the 'Tools' list.



In the panel on the left you will see a list of accounts - each (may only be one!) with a number of Headings beneath them.

The one that I have chosen here has a name starting 'Reply2'

Choose the Top (Heading) line for the appropriate account.

The only button you need is in the bottom right of the panel named 'Manage Identities...'.


Choose (to Edit) or Add an Outgoing mail Identity

If you (or I!) have already created an Identity here then you can choose that and click on the 'Edit' button. If not then click on 'Add'.


This is the only set of options that *I* normally change, that doesn't mean that you should not change the other details - see further screen shots below.

These options should be set as follows, only numbered for our mutual ease of reference:

  1. Your name - Just in case there is doubt - the is what *recipients* of e-mails sent using this Identity will see as the 'From:' - e.g. Mr. B Roe.
  2. E-mail address - This is NORMALLY SET to be your REPLY-TO: alias for e-mails sent using this Identity. HOWEVER - when you are switching from an old alias for a group of people to a new one it can be set to the OLD alias just in case your contacts (for this alias) have spam checking software which depends on a "White List" of senders
  3. Reply-to Address - ONLY USE THIS IF you are using the above setting (E-mail address) in the manner described above - i.e. use your NEW alias here whereas the OLD alias is being used above.

    Otherwise leave this blank.

  4. Organisation - This a simple, free text field which will be shown as a line item (actually in what are called the 'headers' of the e-mail) if the user has selected that piece of information to view.
  5. Signature text - use this to set some simple, textual information for auto-inclusion in all outgoing e-mails sent using this Identity.

    If you *do* want a more substantial signature then you probably need a small amount of technical support

  6. Outgoing Server (SMTP) - This is almost always to be left blank as that will use the same sending server as the account which you are creating this Identity within.


This is a set of options that I personally leave at their default settings. Obviously if you *have got a use* for them then change settings as you see fit.


This Is a set of options that I personally leave at their default settings. Obviously if you *have got a use* for them then change settings as you see fit.

Needless to say - there is no point in even showing the Security tab as making changes on that 'Tab' needs a substantial level of an obscure, specific technical knowledge.


I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


Contents of page 'Outlook - Must Do' are:

Outlook Express - the most important settings

Although a lot more detailed information is held in the password protected area of our Web Site we have documented here the most basic problems and what to do to overcome them. The detailed instructions about how to make these changes are only available to thos people who have full access to this site.

The settings that open the "gates" of hell

Do you want Outlook to be cute or safe? - guess which is the default!

This one change can make a very, very big difference to how Outlook handles mail. The changes to Internet Explorer (MSIE) outlined below will significantly add the the safety, particularly now that Worms are being spread onto legitimate Web Sites that are running the Microsoft Site Server product.

The clue about what needs to be changed is entitled "More secure"

Just in case you are still wondering - More secure is the right answer.

Do you want Internet Explorer to show some really cool tricks or to be safe? - guess which is the default!

There are several places that this needs to be changed but basically the rule is to turn Active-X off by default which means doing this for what is called the Internet Zone. The image to the right is only an example of where Active-X is mentioned in the prompts.

As an aside - while making changes to zones - change the "Restricted Zone" to disable every possible option.

Other changes to make in Internet Explorer!

In the Advanced Tab: Install on Demand should be turned off, Check for signatures on downloaded programs should be turned on and you can "try" using your browser without plug-ins by deselecting Enable third-party browser extensions. The latter may need to be undone if you find that critical sites no longer function adequately.

Most of the other changes are within Zones. Only the trusted zone (plus maybe LAN zone if really necessary) should have Active-X turned on or better set to prompt. In general and certainly for the Internet zone then any option referring to any of the following should be disabled: Active-X, Access Data, Copy files, Desktop Installation, Prompt for User Name and Password and the only item that refers to scripting that should be enabled is: "Active Scripting"

I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


Contents of page 'Outlook Col. Views' are:

How to see more information about e-mails before opening them

Knowing more about an e-mail before you decide whether to open it is useful even if you have minimised the privacy and safety threats by turning on the "View as Plain Text only" feature in MSIE v6.

To make Outlook show more information in the InBox (note that all mouse clicks are single clicks using the left button unless specified otherwise):

  1. Open Outlook.
  2. Click on "View"
  3. then click on "Columns..." to get the window you see to right:
  4. Select all the columns (by clicking in very small boxes) because you can decide afterwards which to see and how wide they are to appear visually in the InBox itself.
  5. Click on OK.
  6. You can now re-size the columns by holding down the mouse button when on the small bar at the right hand side of each column heading - see image below, note the cursor changes shape when you are hovering over the bars between columns. For now, make the Subject and any other very wide columns smaller until you can see all of them at once. This makes it easier to decide what to move where.

  7. Now you can decide which order best suits the way that you work but bear in mind that you may only be able to fit 60% of the columns into the visible part of your InBox. To move a column you hold down your mouse button while on the column heading text and then drag it over the right or left headings to suit you
  8. Now re-size the columns (as described in 6 above) - to suit your normal use of your InBox
  9. Two other learning points that may be useful in Spam management if you can take a little more!:
    • To sort any of your folders by one of the columns then double-click on the heading (as shown above). If the direction (ascending vs descending) is wrong then repeat the action.
    • The easiest way to deal with Spam in a folder is to sort it by whatever you find most useful. Then move any non-Spam entries into other folders by dragging them there. When all-done in a folder and you want to delete them all: (1) use the Ctrl and then A keys concurrently to select them all and then (2) use the Shift and then Delete keys concurrently to permanently delete them

Note that unless you have the "View all mail as plain text" option of MSIE v6 enabled it is strongly recommended that you disable the "Preview pane" (see Outlook Preview pane for instructions) which may be showing the first few lines of e-mails just below your InBox list.

I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


Contents of page 'Outlook Preview pane' are:

Avoiding viruses which don't even need you to open an attachment

The ability to send "cool" e-mails using what is referred to as "html" aimed to popularise the Microsoft e-mail products. Now the world's Internet super highway is under threat from the design shortcomings of the Microsoft product line.

If you have not enabled the "View as Plain Text only" feature in MSIE v6 and you have the Outlook Preview pane enabled then you are exposed to writers of both Spam and Worms which have been so dramatically described in the press during 2004.

The preview pane is an oblong box containing the top of each message which changes as you move through the items in your OnBox. It is normally located immediately beneath the list of items in your InBox - see bottom right of image to right.

The problem is that previewing an e-mail is identical to viewing it even if you only view it for a fraction of a second. Viewing a "rogue" html Mail item allows it to do many things of which the most benign is to let the sender know that you have received their e-mail. The nastier e-mail (worms as they are called) attempt to install software which secretly capture your keyboard usage when you are logging into your online bank! - very nasty. This makes total erasure of your hard drive relatively polite!

To make Outlook cease to display (and therefore auto-open) mail in your InBox (note that all mouse clicks are single clicks using the left button unless specified otherwise):

  1. Open Outlook.
  2. Click on "View"
  3. then click on "Layout..." to get the window you see below:
  4. DESelect the "Show preview pane" checkbox.
  5. Click on OK.

    Note that you may find it useful to include more columns of information about each e-mail in your InBox prior to opening them. (see Outlook Col. Views for instructions)

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


    Contents of page 'Outlook - general setup' are:

    Outlook Express - general account setup (for new mail servers) - updated 15Oct11

    What future for Outlook Express? - none beyond XP

    The technical (short) answer to replacing it is Mozilla Thunderbird!

    Anyone who has business (OR personal) correspondence that is important to them for any reason should at the very least consider (perhaps every 2-3 years) keeping their incoming and outgoing e-mails on their own PC rather than solely using WebMail services such as Hotmail, Yahoo, MSN etc. or even worse those provided by their Internet Provider - these on-line services often have no agreed service levels because very often they are free!

    Trying to get anything but trivial actions from a free provider when certain events occur is a disaster and we have had enquiries many times from users of them asking if we can help! Typically there is little we can do retrospectively whereas we can provide excellent products and services to support e-mail activities, including our Zero-Spam, Zero-loss and Zero Administration! service to keep your e-mail pristinely clean and free of the scourge.

    This web page is maintained for those customers who are still using Outlook Express - it will be replaced by an equivalent page for those that are increasingly using Thunderbird even though I have usually (personally) set-up those e-mail clients over the past 3-4 years.


    Getting into the 'account settings' - NB per account unlike Options!

    The first steps are:

    1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
    2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
    3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


    Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

    You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


    General tab - Names and your e-mail alias for replies

    The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

    Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

    Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


    Servers tab - lets Outlook Express know where to collect your mail from

    The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same. Your account name MUST have the '@' and domain name appended to your User Name.

    'Secure Password Authentication' must be UN-checked and conversely:

    'My server requires authentication' must be CHECKED as shown to the right.

    As of April 21st 2011 the physical server name is: ventura.xssl.net (was mentor before first '.') which can be used in both boxes (POP3 and SMTP) as shown to the left. If you want to CONNECT SECURELY - this is VERY IMPORTANT if you use insecure (e.g. Open Wireless) networks and/or Internet Cafés - see below!


    To keep your connection to our server secure even when your connection isn't

    The Servers Tab has to name the physical server name: ventura.xssl.net (was mentor before first '.') which MUST be used in both boxes (POP3 and SMTP) as shown to the left AS WELL as changes on the Advanced Tab BELOW!


    Connection tab - was important before Broadband, not often used now

    On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

    • Dial-Up users should have the box UN-checked
    • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
    • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


    Security tab - very, very unlikely to be needed

    The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is far beyond the scope of this short Web page to explain what needs to be filled-in.


    Advanced tab - SECURITY post-2002 plus mail retention at the server

    The Advanced Tab (shown to left) CAN be left with everything unckecked and Out/In ports set to 25 and 110 as shown UNLESS you use any INSECURE WiFi networks such as Internet Cafés. See below for what needs to be done to apply security over insecure networks.

    If you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example. Another reason is when more than one device retrieves your e-mails - e.g. many modern (smart-) phones.

    If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

    • Do not use an expiry period of greater than 22 days - ideally 11 or less
    • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
    • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.
    • For more guidance and/or a more specific web page - see Web-mail management.


    Making the connection to the server (ventura.xssl.net) secure using (SSL) encryption

    The Advanced Tab (shown to the Left) should have the Out/In ports set to 465 (or 26 if that fails) and 995 as shown if you use ANY INSECURE WiFi networks such as Internet Cafés.

    This will only be secure if you ALSO CHANGE the SERVER NAME to 'ventura.xssl.net' - see ABOVE.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'MS safety actions' are:

    Configuring Microsoft products for safety, security and privacy

    This page explains why you need to change settings in Windows but if you just want to know how to do so then visit each of these pages, starting with the first:

    • How to trust a web site - when a site you trust wants to do more on your PC this is the simple procedure to 'upgrade' sites

      Please try to follow these instructions before you attempt to make ANY of the changes below because this is THE WAY to restore your ability to view specific web sites that depend upon your PC being able to run programs that they download on your behalf and without your explicit consent.

    • Brief IE Internet Zone Config *¹ - essential - limits exposure when visiting any site
    • IE Config for All Zones - essentially the same as the *¹ item but a different set of exposures and attack strategies
    • Outlook Express Config guide - essential if you get any Spam - limits exposures if a rogue e-mail gets past your (up-to-date?!) Anti-Virus program
    • How to trust an e-mail - when an e-mail is sent by someone you trust and you want to remove the restrictions on what it is able to do.
    • Detailed IE Internet Zone Config - this is a detailed version of the *¹ item - if the latter was sufficient then ignore this item.

    Why change e-mail and browser settings

    Internet Viruses and other malware have had increasing media attention over the past 3-4 years as the cost and disruption that can be wreaked by a sole juvenile delinquent regularly breaks the billion dollar barrier. You could contribute!

    What has changed for the worse in the past 6 months is that the professional criminal community have decided that there is a substantial profit to be made at relatively low risk - a dangerous cocktail for potential victims. Unlike hackers, criminals are focussed on profit rather than glory or fame - they prefer to be inconspicuous and rich. This change in perpetrator has led to a dramatic change in the objectives and behaviour of malware - software aimed at doing harm.

    Trojan horses are the ultimate weapon and goal of most attacks even though they will use Worms and Viruses to propagate themselves in what is call a blended threat. Trojans take control of your PC, install methods for neutralising firewalls and Anti-Virus and typically then await instructions from their 'master' - a remote site which it regularly contacts for new malware and scripts to execute - either funded by blackmail or in their spare time they attempt to increase the size and capability of their army - your PCs!

    Hackers naturally target the weakest link(s): Windows and the bundled (MS) applications that provide e-mail and Web access - Outlook (Express) and Internet Explorer.

    With a small number of changes to the settings for each of these programs it allows you to instantly switch from being in the 95% that are at severe risk to the 5%. By changing the settings from the MS defaults to those more appropriate to this century the chances of being inadvertently infected are reduced.

    The only consequences that result from restricting the MS products in this manner are that you need to know the simple ways to grant to those web sites and e-mail senders that you REALLY TRUST a slightly higher privilege use of your PC as described in How to trust a web site which is where you should start to ensure you are happy with the process even though it is a one-off exercise for each site that you need to promote - most people do not have more than half a dozen.

    Background for the more technical reader - the root(s) of the problem(s)

    PC software assumed the 'P' in PC meant 'Personal' as in 'Single User'. There was no attempt in the early days to have any security at all. That was because those PCs were not connected and programs were only installed by the owner ('P'!) of the PC. ('Real' computers (e.g. mainframes) had security systems even back in the '80s which operated independantly of even the operating system - controlling access even to those who have physical access to the hardware.

    Early Viruses started to spread by 'Floppy disk' where anyone foolish enough to leave one in a PC at startup would auto-run whatever the diskette chose! When e-mail became popular this was a breakthrough for the Virus writers as this was a much faster propagating medium for them to exploit. This time programs would typically be programs hiding as benign attachments.

    When Microsoft introduced a feature called 'Active-X' it was designed to provide web developers and even e-mail senders with the ability to make the recipient's experience more interactive and exciting by allowing them to directly interface with internal parts of Windows that is the core of the problem!

    Whereas competitive tools such as Javascript were restricted to what is referred to as a 'Sandbox' - i.e. a play area - Active-X can do virtually anything that the user's permissions allow - read and write files being the most obvious and painful examples!

    Why is Active-X such a problem when I don't use it?

    The problem is that you DO! You actually don't need to click upon ANYTHING - just load a page that you might have thought was innocent or worse still click on a link in a Spam e-mail 'out of curiousity!'. Similarly - if Outlook Express isn't configured securely then it can perform irreparable damage in the sub-second that an e-mail is in front of your eyes - even in the preview pane!

    By trying to capture the developers of web sites with the prospect of providing a more exciting web site MS have left open the biggest 'can of worms' that has ever been created - biggest in many respects! Just to confirm that this was such a serious mistake - the latest MS version of Internet Explorer (IE 7) actually has Active-X disabled by default - you can't get much more of an admission of error and guilt...

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Add a site to an IE Zone' are:

    Configuring Microsoft products for safety, security and privacy

    Permitting 'trusted senders' to 'download' richer content - Web sites

    Occasionally you will want or need to see a web site (OR AN E-MAIL - see How to trust an e-mail) as the sender intended you to view it - images, interactivity etc..

    To view a Web Site with full graphics/interactivity "etc." and associated risks

    By taking our advice you will have disabled certain MS features that are by far the biggest security holes for the consumer in the MS product line. The consequence of this change is that highly interactive sites that previously worked may not function correctly without intervention - they need to be "promoted".

    95% of the sites that have problems can be made to function as intended by promoting them from the "Internet Zone" (level 2) to one higher - the "Local Intranet" (3) or even the "Trusted" (4) zone. There are caveats to doing so - see How to trust a web site for the full details of setting this up in the first place.

    To promote a site from the (now restricted!) Internet Zone

    THIS PAGE is intended to show how to simply add a site to an elevated zone in MSIE (N.B. Microsoft Internet Explorer - doesn't work in Firefox!)

    When browsing - the simplest approach to elevate a site is to double click on the Zone indicator within Internet Explorer at the very bottom right of the browser window - see image to right:

    You will see four Zone icons across the top of a window.

    Simply click on the Local or Trusted Zone as appropriate - on the whole very, very few sites need to be in the Trusted zone because you should keep that for sites that you KNOW will need to take actions which are inherently risky - the classic one is Windows Update which makes fundamental changes to your PC every time it makes an update.

    The Local (or LAN) Zone is for those sites that you trust not to harm your PC but don't need any serious control over your PC other than to do things like show you web-based material in interesting formats etc.

    If you have chosen the latter then the next popup will NOT appear as it is only relevant for Local Area Network connections which includes Wireless (a.k.a. WiFi) networks.




    Then Click on "Sites" which is a button which will only become clickable when you select a zone other than Internet Zone.



    After clicking 'Sites' you will one of the next two popups that are shown below.

    IF you have chosen "Local Intranet Zone" which is symbolised by a small picture of a Globe with a PC in front of it then you will see the popup to the right, if not then skip this part of the operation.

    En-route to adding specific sites you will always be prompted for some generic inclusions - unless you know what you are doing you should disable all of these as anyone who (for instance) managed to encroach on your Wireless LAN could potentially trick you into running code from a dummy site which they could have running on a Laptop in a nearby Car Park for criminal intent.

    If in doubt you should check that all of the prompts that start with the words "Include all" are DE-selected as illustrated and then click on "Advanced".

    If you have chosen the "Trusted" zone you get straight to this popup.

    You can then enter the Web Site address that you wish to be promoted (e.g. www.tony-blair.gov.uk) and then click on "Add". If there is a prompt "Require server verification (https:) for all sites in this zone" then de-select it - i.e. no tick in the box. The restriction of requiring 'https' makes the use of zones almost impossible while adding little additional security in real terms. That choice will be remembered.

    Adding sites is straightforward and IE may offer the site for you to add without typing... on the whole be specific if the site is very large - e.g. microsoft.com then you might add these four:

    • windowsupdate.microsoft.com
    • update.microsoft.com
    • go.microsoft.com
    • microsoft.com/downloads

    this would allow 3 subdomains and 1 folder (prefix to microsoft.com like the first 3 above and one suffix - the last example).

    This would ensure that only those sites that are tightly managed to provide very specific facilities and content were allowed to take over your browser to the extent needed to update your PC.

    An * at the front permits all subdomains, e.g. *.bbc.co.uk includes news.bbc.co.uk as well as www.bbc.co.uk.

    If you then click on "OK" 2-3 times! you should find that the site will now have a changed symbol in the status bar at the bottom of MSIE which shows that the site is being treated as "Local Intranet" (or "Trusted") rather than "Internet". If it says 'Mixed' then see Notes¹.

    Notes

    1. If it says 'Mixed' then you can be sure that the web developers have made life difficult because they have split their content across multiple servers for some reason. eBay is a classic example of this in that they use all sorts of odd names: *.ebayimg.com, *.ebaystatic.com are examples. However - eBay is NOT a site that I would suggest that you trust ANYWAY. Not that I have any malevolence towards them but they have a huge amount of content that is not actually within their control as anyone can sell items on eBay and submit their descriptions.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Brief IE Internet Zone Config' are:

    Configuring Microsoft products for safety, security and privacy

    Internet Explorer - INTERNET ZONE SETTINGS - also see Advanced, Outlook Express

    Just to re-iterate why this is so important - these are the SECURITY SETTINGS FOR ANY UNKNOWN SITE or one that you have chosen to remain at this 'level'. You may want to 'promote' trusted sites to a higher level using the instructions in How to trust a web site to allow them more freedom to exploit interactive and other features of your browser.

    For anyone who thinks that Active-X controls are more trustworthy when they are signed should see an old quote from the MS site - it shows what the early designers had in mind (or not!)...

    These are the changes to the settings for the Internet Zone after they have been (Re)-set to High (security).

    See images to right as an example of how to get to these settings from Internet Explorer. Click on "Tools" then "Internet Options" then "Security" (top Tab) then click on "Custom level" while having "Internet Zone" highlighted (the "Globe" icon).

    The easiest and safest way to achieve all these settings is to start by selecting "High" in the "Reset Custom settings" and then click "Reset". Doing this will switch off anything that is deemed (by MS!) as at all dangerous!

    Then you can restore the basic minimum to allow web sites to interact with you efficiently and effectively but without exposing the security flaws.

    The ten images to the right are what you want to achieve and the changes are hopefully highlighted in bright blue - enable Javascript and submit forms on an insecure connection - screen shots 8 and 9 to the right if you have already done a 'Reset to High'.

    As good background reading material the following link is MS advice for a commercial environment (Windows Server) but it is equally relevant for a home or small business user who wants to be more secure: Microsoft advice for commercial users of MS IE



    The bottom two images on the right are the only two changes that should be made to 'upgrade' the setting from 'High' to slightly less severe. If there is a site that you are keen to view and you trust both the owner and their competence in I.T. and you are absolutely certain that the site you are viewing really is owned by who you think it is only THEN you should consider promoting the site using the instructions in How to trust a web site.

    Above and to the right are the first
    two screens en-route to Security
    settings for the Internet Zone
    within Internet Explorer.

    On the left just below is where the 'Globe' is selected for the Internet Zone.

    On the right just below is the first of several screens of settings
    It is recommended that you click on 'High' in the 'Reset to:' field
    and click on the 'Reset' button which will then be highlighted.


    Active-X controls - to sign or not to sign - that isn't the question!

    The following quote from the MS web site is very old but is demonstrates how much faith you might want to have in even digitally signed Active-X controls:

    Sign that control

    To sign your control, you'll need to obtain a certificate from a Certificate Authority such as VeriSign, Inc. Find directions from VeriSign

    There are two classes of digital IDs for Microsoft Authenticode&tm; technology. Class 2 certificates, for individuals who publish software, cost US$20 per year and require that you provide your name, address, e-mail address, date of birth, and Social Security Number. After VeriSign verifies this information, you will be issued a certificate.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'How to trust a web site' are:

    Configuring Microsoft products for safety, security and privacy

    Permitting 'trusted senders' to 'download' richer content - Web sites

    Occasionally you will want or need to see a web site (OR AN E-MAIL - see How to trust an e-mail) as the sender intended you to view it - images, interactivity etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

    To view a Web Site with full graphics/interactivity "etc." and associated risks

    By taking our advice you will have disabled certain MS features that are by far the biggest security holes for the consumer in the MS product line. The consequence of this change is that highly interactive sites that previously worked may not function correctly without intervention - they need to be "promoted".

    95% of the sites that have problems can be made to function as intended by promoting them from the "Internet Zone" (level 2) to one higher - the "Local Intranet" (3) or even the "Trusted" (4) zone. Two caveats to doing so:

    1. Only do this if you are absolutely certain that the owner, manager, developer and service provider of the site are completely reputable, competent and have not been compromised.
    2. There are situations where this will not suffice. In particular if a site needs to have a Plug-In downloaded or even a different version of a Plug-in before the site will become "alive".

      It is our strong recommendation that no Plug-ins other than Acrobat Reader should be allowed to run and under no circumstances should you download a Plug-in at the insistence of a site because there is a reasonable chance that they will direct you to a site that will look reputable but in fact will download code that will give control of your PC to ill-intentioned people on the web.

    Notes:

    • The other 5% would have failed anyway!, even if you had made no changes.
    • We leave level 1 for the Untrusted Zone where you can put sites that you really do not want to do anything with your PC at all!

    Making the Local Intranet Zone a little safer

    Even for sites you trust, you should customise SOME settings to lower the level of threat by making IE prompt prior to taking an action rather than it be automatic which is what you get when you tick 'enabled'.

    To change the settings you should single click on the symbol (PC in front of WWW globe) and then click on customise.

    The ones that I normally switch to prompt (if not already the default - as marked with an * below) are:

    • * Download SIGNED Active-X controls

      (Download UNSIGNED Active-X controls and Initialise and script ActiveX NOT marked as safe for scripting should already be Disabled)

    • * Access data sources across domains
    • * Allow Web pages to use restricted protocols for active content
    • Drag and Drop or copy and paste files
    • * Installation of Desktop items
    • * Launching programs and files in an IFRAME
    • Navigate sub-frames across different domains
    • Web sites in less priveliged web content zones can navigate into this zone
    • Allow paste operations via script
    • .

    I would also disable the pop-up blocker for these sites (two thirds down the page) and set the User authentication (very bottom) to prompt for user name and password

    Note that there will probably be only 6 out of all of the above that you need to change from their default for this zone AND you may want to reset SOME of them to Enable rather than prompt if you get too much irritation from the prompts because the sites that you place there use technology in a manner which causes them to create prompts. Another option is to move the domain yet higher (need to remove them from this zone first) into the trusted zone (Green circle with white tick inside) but obviously this is only for the most trusted sites.

    To promote a site from the (now restricted!) Internet Zone

    You may wish to use the Microsoft instructions as at Dec'06 or ours as follows...

    The instructions below are my attempt at making that easier and you will see some real examples below. Note that the 'Trusted Zone' is the very highest level of trust and normally reserved for the 'must have' sites or sub-sites such as Windows Update - *.windowsupdate.microsoft.com is one of few examples.

    Although the 'Local Zone' takes an extra 2 clicks to add sites it should be the zone chosen for any TRUSTED site with which you are having problems.

    Bear in mind that legitimate sites will often use third-party providers of I.T. services as part of their own site - either as a subdomain or an explicit 3rd party domain such as 'ad.doubleclick.net' - you need to trust the competence and integrity of the owners of the prime site that they will not allow you to be compromised by their suppliers.

    Also bear in mind that legitimate sites will have marketing as well as contractual aspects to their site. Whereas you may trust your Bank to manage your money you have to ask yourself the question - do I trust the people in marketing who are responsible for all of the Junk through my letter box? Trusting the whole of a vast domain should be avoided if possible.

    Explorer - upgrading a site to a higher ZONE SETTING

    Firstly you should ensure that IE is showing you the zone of web sites as you visit them, the following should be at the very bottom of your browser window. The words and images may not be exactly as shown.

    Note that this (Status Bar) is very useful for your SECURITY because it allows you to see the ACTUAL address of web sites prior to you clicking on any link! As a slight aside - this status bar is really useful in Outlook Express too, see How to trust an e-mail

    ...
    The ZONE is above - i.e. Internet in this case. Note that other Zones are
    named: Local Intranet, Trusted sites and Restricted sites as shown below

    If the above is not shown at the bottom of your (Internet Explorer) browser then click on 'View' at the top of the browser (after File and Edit - see image to right) and ensure that the phrase 'Status Bar' has a tick in front of it. Left click upon the words 'Status Bar' if there is not one. You MAY need to exit the browser and launch it again to get the above to display.

    The simple approach is to click on the 'Zone' in the right of the status bar at the bottom of the Internet Explorer Window as shown above. Left Click on the "Local Intranet Zone" which is symbolised by a small picture of a Globe with a PC in front of it. Then Click on "Sites". You should check that all of the prompts that start with the words "Include all" are DE-selected and then click on "Advanced".

    You can then enter the Web Site address that you wish to be promoted (e.g. www.tony-blair.gov.uk) and then click on "Add". If there is a prompt "require https" for these sites then de-select it. One of the reasons for removing the 'Include all' options is on the MS site as KB303650 Intranet site is identified as an Internet site when you use an FQDN or an IP address .

    Adding sites to the "Trusted" zone is simpler in that after single left-clicking the zone (Green with white tick) then the Sites option takes you directly to a prompt for site names. You should DE-select the option that says "insist on https connection to these sites".

    If you then click on "OK" three times! you should find that the site will now have a changed symbol in the status bar at the bottom of MSIE which shows that the site is being treated as "Local Intranet" rather than "Internet".

    En-route to adding specific sites you will always be prompted for some generic inclusions - unless you know what you are doing you should disable all of these as anyone who (for instance) managed to encroach on your Wireless LAN could potentially trick you into running code from a dummy site which they could have running on a Laptop in a nearby Car Park for criminal intent.

    Adding sites is straightforward and IE may offer the site for you to add without typing... on the whole be specific if the site is very large - e.g. microsoft.com then only allow subdomains or folder (prefix vs suffix). * at the front permits all subdomains.

    To the left is how you select the Trusted Zone - then click 'Sites'. Above is an example of adding the whole of the bbc.co.uk site to your trusted zone. Demanding secure connection (https:) doesn't tend to work even with banks as they typically have many (sub-)domains of which only some use https:.

    Above and to the right are what MS IE will show in the very bottom right when you visit sites you have put in the Trusted and Local Zones.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'IE Config for All Zones' are:

    Configuring Microsoft products for safety, security and privacy

    Internet Explorer - ADVANCED - also see Internet Zone & Outlook Express

    Just to re-iterate why this is so important - these are (some of the) SECURITY SETTINGS FOR ALL SITES. If a Spam e-mail fools you into clicking on a 'dodgy' link these settings can be just as disasterous as the Internet (default) Zone. The easiest exploit being that they make the link text appear legitimate but the real destination simply doesn't match or more subtley - a character or two different!

    -->
    These are some of the Advanced settings for MS IE - they apply across all zones and are therefore almost as important as the Internet Zone settings (See Brief IE Internet Zone Config). To get to these settings from Internet Explorer simply click on "Tools" then "Internet Options" then "Advanced" (top Tab)

    The six images to the right are what you want to achieve:

    • Disable all forms of "Install on Demand" - as the name implies this is a serious exposure.
    • Disable 3rd-party extensions - YOU MIGHT NOT WANT to do this IF you use a Toolbar - the Google TOOLBAR is an example.

      Note that if you experience pop-ups when browsing and any unusual or spontaneous behaviour of the browser then it is worth turning this off just to see if your browser has been 'hijacked' using this MS 'extensibility option'!

    • Disable any 'Active Content' on your hard drive - just in case you downloaded something and launched it later.
    • Warn you if your input to a form is being re-directed to a web site which differs from where it came from.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Outlook Express Config guide' are:

    Configuring Microsoft products for safety, security and privacy

    Outlook Express - also see (MS IE) Zone and Advanced Settings

    You MAY find that some of these settings are already in place because MS realised the exposure they had created and changed SOME defaults - the most obvious of which was the choice of 'More Secure' vs 'More Functional'.

    Please note that these settings need to be changed in EACH ACCOUNT (known as Identity in MS OE - click on File, Identities) that you have - this is a benefit in that you can treat different sources of e-mail distinctly - 'Read all in plain text' through to having a more formal 'Signature' (not shown).

    These are the security-related settings for Outlook Express. To get to these settings from Outlook Express simply click on "Tools" then "Options" then the appropriate Tab (top).

    The four images to the right are what you want to achieve - see each cell.

    You may also want to move the 'Store Folder' under the 'Maintenance' Tab so that it easier to back-up BUT (contrarily) ONLY DO THIS JUST AFTER DOING A FULL BACKUP of your e-mails or when you first set-up your PC.

    If you only want to make changes incrementally then by far the most important is the 'Restricted sites Zone' on the very last screenshot, the second most important is the 'Block external images & content in HTML e-mail'. NEITHER OF THOSE CHANGES SHOULD CAUSE ANY PROBLEMS FOR LEGITIMATE MAIL and they are easily 'reversable'.

    Please not that WINDOWS 98 DOES NOT SUPPORT THE 'Block' OPTION and so the only safe way to handle e-mail, especially on a Spammy account is to have the harsher setting of 'Read all mail in plain text' - see the top right (Read Tab) screen shot.

    Don't auto-login to Messenger or download e-mails while you may be absent

    Read all messages in plain text - ONLY IF ON Win98 or you choose not to take the "Block images and other external content in HTML e-mail" option under Security - see below.

    Don't add people to your address book automatically

    Take the more secure (zone - see above) options, warn you of applications trying to send out e-mails as you, stop attachments being opened*** and "Block images and other external content in HTML e-mail" - XP+ only.

    *** Note that this is a LITTLE extreme because it stops virtually everything but this web page is aiming to show the most secure option. Do consider the option to have more than one e-mail account (in MS OE) as a way of managing the constraints on your e-mail especially tight on a Spammy account but may not as severe on a well managed-one.


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    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'How to trust an e-mail' are:

    Configuring Microsoft products for safety, security and privacy

    Permitting 'trusted senders' to 'download' richer content in E-MAILs

    Occasionally you will want or need to see an e-mail (OR A WEB PAGE - see How to trust a web site) as the sender intended you to view it - images, interactivity etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

    Detecting bad links - especially valuable to avoid IDENTITY THEFT

    This is so simple to implement but can save your PC and your identity. When someone sends a link in an e-mail they can choose to show you text which is different to the actual web address that you will visit when you click on it!

    To avoid this obvious problem you should enable the 'Status Bar' in Outlook Express by clicking on View and then Layout - see image to right.

    The option is enabled by checking the 'Status Bar' as shown to the left.

    When you then hover over any link in an e-mail you will see the REAL address which you will be sent to if you click on that link - STILL BE CAREFUL because fraudsters will obviously try to fool you with spelling mistakes. This is an excellent reason to have your default (Internet Zone) browsing security set to very high and only promoting sites to higher zones when you are absolutley certain you can trust the exact site names, see How to trust a web site for more details.

    To view an e-mail with full graphics/interactivity "etc." and associated risks

    Opening any attachments exposes you to great degrees of risk so please only open items when you:

    • already expected exactly whatever has arrived from the Sender and that notification was NOT sent by e-mail unless you are absolutely certain that it was created by the human author who you trust.
    • have checked your Anti-Virus is up-to-date in the past 2 days
    • normally see file 'extensions' on ALL documents (not just in mail) and the extension of the attachment is one you explicitly know and have a trusted program which you know will be used to open it. For example - a '.pdf' extension is normally opened with Acrobat reader but if you don't normally see the '.pdf' then the file may actually be called: 'OpenMe.pdf   .exe' which would be run as a program on your PC with your authority to make changes to any part of it!

    Apart from attachments - improving the visual appearance of (HTML) e-mails

    With the option set in Outlook (Express) to view all messages as plain text then you have not only stopped most viruses, worms and Spam tracking applications but you can process e-mail much faster because you see the body text of what people are sending rather than any peripheral marketing or "fancy" material that is intended to impress you. With XP and Outlook Express you can now choose "Don't load remote images" which when coupled to the use of the untrusted zone as the settings for things such as JavaScript makes this as safe as 'Read all in Plain Text'.

    Occasionally you will want or need to see an e-mail as the sender intended you to view it - images etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

    When using the (XP only) Outlook Express option to 'Block remote images and content'

    If you have kept up-to-date with Windows Updates then as of Nov'06 you should now get a narrow bar of black on grey writing just above the text of the e-mail with the words 'Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures'

    If the only thing you want to do is to see the images and you don't mind the sender knowing that you have opened the e-mail then simply click on the prompt as described above.

    If you want to do/see more then you may need to resort to the technique below which is described for Windows 98 users.

    When using the 'Read all messages as plain text' in Windows 98 or XP Outlook Express

    To see images that have not been downloaded there is a workaround that is OK for the occassional e-mail. The process is simply to click on the Reply or Forward buttons - this should now show all images. If you then need to make the links in the e-mail 'clickable' it is a little more tortuous. You need to click on 'View' and then 'Source Edit' while forwarding an e-mail. You will then have three Tabs at the bottom of the editing window - choosing 'Preview' allows you to click on links.

    Note that this will not allow you to print e-mails in their rich format - you need to use the 'Block images' option in XP OE rather than the 'Plain text' option which Windows 98 users must use unless they have different accounts and identities set-up so they can process different mail sources in different ways.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Detailed IE Internet Zone Config' are:

    Configuring Microsoft products for safety, security and privacy

    Internet Explorer - INTERNET ZONE SETTINGS - also see Advanced, OE and Brief version

    Just to re-iterate why this is so important - these are the SECURITY SETTINGS FOR ANY UNKNOWN SITE or one that you have chosen to remain at this 'level'. You may want to 'promote' trusted sites to a higher level using the instructions in How to trust a web site to allow them more freedom to exploit interactive and other features of your browser.

    For anyone who thinks that Active-X controls are more trustworthy when they are signed should see an old quote from the MS site - it shows what the early designers had in mind (or not!)...

    These are all the settings for the Internet Zone. To get to these settings from Internet Explorer simply click on "Tools" then "Internet Options" then "Security" (top Tab) then click on "Custom level" while having "Internet Zone" highlighted (the "Globe" icon).

    The easiest and safest way to achieve all these settings is to start by selecting "High" in the "Reset Custom settings" and then click "Reset". Doing this will switch off anything that is deemed (by MS!) as at all dangerous!

    Then you can restore the basic minimum to allow web sites to interact with you efficiently and effectively but without exposing the security flaws.

    The ten images to the right are what you want to achieve and the changes are hopefully highlighted in bright blue - enable Javascript and submit forms on an insecure connection - screen shots 8 and 9 to the right if you have already done a 'Reset to High'.

    As good background reading material the following link is MS advice for a commercial environment (Windows Server) but it is equally relevant for a home or small business user who wants to be more secure: Microsoft advice for commercial users of MS IE

    To the right is a complete set of screen shots of the settings, to achieve them is actually just 4-5 clicks - Reset to High security as described above and then make the two changes in Brief IE Internet Zone Config which are the only settings that need to be 'upgraded' in order for the zone to be useful for browsing the web.


    Active-X controls - to sign or not to sign - that isn't the question!

    The following quote from the MS web site is very old but is demonstrates how much faith you might want to have in even digitally signed Active-X controls:

    Sign that control

    To sign your control, you'll need to obtain a certificate from a Certificate Authority such as VeriSign, Inc. Find directions from VeriSign

    There are two classes of digital IDs for Microsoft Authenticode&tm; technology. Class 2 certificates, for individuals who publish software, cost US$20 per year and require that you provide your name, address, e-mail address, date of birth, and Social Security Number. After VeriSign verifies this information, you will be issued a certificate.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Safe browsing in 2010' are:

    No HTML page to display for 'bbrosafe.htm'


    Contents of page 'Outlook setup Oct06' are:

    Outlook Express - general account setup (for new mail servers)

    Getting into the 'account settings'

    The first steps are:

    1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
    2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
    3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


    Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

    You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


    The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

    Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

    Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


    The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same. Your account name MUST have the '@' and domain name appended to your User Name.

    'Secure Password Authentication' must be UN-checked and conversely:

    'My server requires authentication' must be CHECKED as shown to the right.

    As of October 15th 2006 the physical server name is: ventura.xssl.net which can be used in both boxes (POP3 and SMTP) as shown to the left. This server name can also be used for secure access to e-mail using a web browser, you will have been sent a link for this as it is lengthy.

    If you prefer to use your own mail server name then please use mail.yourdomain.co.uk (or .com) where yourdomain is the piece after the www. in your own web site address.


    On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

    • Dial-Up users should have the box UN-checked
    • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
    • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


    The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is beyond the scope of this short Web page to explain what needs to be filled-in.


    The Advanced Tab (shown to the Left) can be left with everything unckecked and Out/In ports set to 25 and 110 as shown.

    However, if you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example.

    If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

    • Do not use an expiry period of greater than 22 days
    • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
    • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Web-mail management' are:

    No HTML page to display for 'bwebmmgt.htm'


    Contents of page 'Click for 22Apr11 UPGRADE details' are:


    A summary of the changes needed as a result of the recent server upgrade

    In a nutshell - the security checking for your mail

    1. Whereas your e-mail ACCOUNT name used to allow your own domain after the '@' sign - you now need to have the physical server name after the '@' sign. This will be one of (most likely first): secure.site-4u.com, ms0.site-4u.com, sfc.site-4u.com - the latter is only for customer who have received "Quarantine Digests" from a filter we use for pre-existing Spammy accounts.
    2. OPTIONALLY you can also increase the security of your e-mail connection but please only do this AFTER you have done, tested and recorded #1 above. This requires two changes - firstly the server name must be ventura.xssl.net and secondly - on the Advanced tab in Outlook Express you should click 'This server requires a secure connection' for both incoming and outgoing server - you will notice that the port numbers change from 25 and 110 respectively to 465 (or 26 if that fails) and 995 - if that doesn't happen automatically then click on OK / Close and try both sending and receiving mail and IF one fails (in/out) then change the appropriate port number to that above.

    What follows is the latest instructions - in particular for anyone using mail on a mobile device

    Outlook Express - general account setup

    Getting into the 'account settings'

    The first steps are:

    1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
    2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
    3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


    Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

    You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


    The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

    Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

    Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


    The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same.

    The latter part (after the '@') of the account name MUST be one of:

    secure.site-4u.com for MOST users, ms0.site-4u.com for A SMALL number of users or sfc.site-4u.com for those users who used to get Spam Filtering by Mail-Foundry sending you "Quarantine Digests" most days of the week Your account name MUST have the '@' and server name appended to your User Name.

    'Secure Password Authentication' must be UN-checked and conversely:

    'My server requires authentication' must be CHECKED as shown to the right.

    As of 22 Apr 11 the server name is: ventura.xssl.net and CAN can be used for In/Out servers (POP3 and SMTP) as shown to the left.

    The above server name can also be used for secure access to e-mail using a web browser, this is typically our 3-5 letter reference on your invoice followed by .bb4t.co.uk, for example: tesco.bb4t.co.uk



    On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

    • Dial-Up users should have the box UN-checked
    • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
    • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


    The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is beyond the scope of this short Web page to explain what needs to be filled-in.


    The Advanced Tab (shown to the Left) can be left with everything unckecked and Out/In ports set to 25 and 110 as shown.

    However, if you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example.

    If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

    • Do not use an expiry period of greater than 22 days
    • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
    • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Virus and Spam' are:

    Links to other sites that may be useful

    Please note that Business before Technology has no relationship with any of the sites listed below except those marked with a ** or *** and strongly recommends that you cross-check any information contained within them before assuming their content is valid.

    Please read the basic advice at the end of this page about practical ways of backing up your PC before you use ANY of the products that may be on offer at these Web Sites.

    Spam filtering

    • www.mailwasher.net/ Free (for personal use etc.) Spam filter
    • www.symantec.com/sabu/nis/nis pe/ Norton Internet Security
    • Mail filtering services are available from a variety of companies but it would not be appropriate to provide links to them without some knowledge of your requirements. Please use the Simple contact form to get in touch.
    • Interesting ONLY if you want to see what sort of triggers make an e'Mail get marked up as Spam: spamassassin.org/tests.html Credits due to SpamAssassin who produce an Open Source Spam filtering tool in use at the Servers that we use.

    e'Mail hosting known to provide an Easy to Use facility for Aliasing, Auto-responders etc.

    • site-4u.com Domain registration and Mail hosting services***.
    • www.unitedhosting.co.uk Hosting services. This company does not offer a specific e'Mail only package because they normally host Web Sites on a domain. However, they do host the Business before Technology site and have provided good service and facilities.

    FireWall - real time intrusion prevention

    Virus/Worm related sites

    MS Windows file extension / association issues

    MS Windows security holes and fixes

    Defeating: Trojan Horses, Keystroke Trackers, Dialers Phishing tools and Pop-up Ads

    Although it would be ideal to have one tool for the purpose, these two together are better in combination than each alone.

    General reading about on-line privacy, security and related topics

    Domain registration

    • site-4u.com Domain registration and Mail hosting services***.
    • 123-reg.co.uk Domain registration services. Includes some aliasing / forwarding / auto-responder facilities.

    Links above marked with a *** are to a site managed by one of the Xper Associates that presented at the Spam Seminar.

    Note that all other relationships with companies above are affiliate status in that we are not recommending their products but may receive a very small fee for passing leads on to the site in question. All such sites are marked above with a **. The use of these links is to establish whether our guidance and Web Site linkages are effective. All monies raised will be contributed to a local charity on an annual basis.

    Taking system backups - the safe way to try out new software

    Please also note that you should take a full system backup of your PC and the data you have on it before installing this type of "system level" software. Because of the extent of the Service Packs that Microsoft are delivering as part of Windows Update (which in today's Web world is no longer an optional service) your hardware may also need to be upgraded. 128MB of RAM is a minimum for any Windows system (e.g. 98SE, 2000) and 256MB is now an absolute minimum for Windows XP.

    If you only have one physical drive in your PC and it is used for business data and processes that would be disrupted if that PC failed then it is recommended that you add a second hard drive at a cost of less that £60 for the hardware - excluding fitting and formatting. The 2nd drive should be regularly maintained as a set of "Mirrors" of your existing hard drive using a tool such as PartitionMagic. Norton Ghost can be used and is especially useful for backing up to DVD as it can compress a drive as well as create a backup suitable for off-site storage.

    You should also back up your (User) data, the following is a basic list, there are more but those require more in-depth discussion / consultation than a Web Site can offer:

    • e-Mail storage for Outlook users this can be made safer and much easier to backup and restore if the Store Folder is kept outside of the 'Documents and Settings' folders and ideally not on the 'C-Drive' at all.

      You must close down Outlook before doing such a backup but when complete the whole of your mail - InBox, Sent, personal folders etc. is held in the single Store folder copy that you can write to a CD-RW (less than 500MB) or DVD-RW (less than 4GB).

    • Windows Address Book cannot be moved in most versions of Windows and as such you will need to periodically Export the WAB onto your backup media.
    • My Documents is where later versions of Windows (XP for instance) are relatively insistent upon storing files that you create or simply save. The problem is that this can become very large, especially as the default is to have the 'My Videos', 'My Pictures' and 'My Music' folders underneath the main 'My Documents' folder.

      It is strongly recommended that this should be kept off the 'C-Drive' because the latter becomes impossible to perform a full disk backup. A separate partition is a minimum requirement for a 'Home' user but for any user that has business-related data of any significance then this should be a separate hard drive as suggested above.

    • My Favourites should be backed up separately if it is not within the 'My Documents' folder.

    Contents of page 'W98 AntiVirus issues' are:

    No HTML page to display for 'bw98issu.htm'


    Contents of page 'Useful Web pages' are:

    Links to other sites that may be useful

    Please note that Business before Technology has no relationship with any of the sites listed below except those marked with a ** or *** and strongly recommends that you cross-check any information contained within them before assuming their content is valid.

    Please read the basic advice at the end of this page about practical ways of backing up your PC before you use ANY of the products that may be on offer at these Web Sites.

    Spam filtering

    • www.mailwasher.net/ Free (for personal use etc.) Spam filter
    • www.symantec.com/sabu/nis/nis pe/ Norton Internet Security
    • Mail filtering services are available from a variety of companies but it would not be appropriate to provide links to them without some knowledge of your requirements. Please use the Simple contact form to get in touch.
    • Interesting ONLY if you want to see what sort of triggers make an e'Mail get marked up as Spam: spamassassin.org/tests.html Credits due to SpamAssassin who produce an Open Source Spam filtering tool in use at the Servers that we use.

    e'Mail hosting known to provide an Easy to Use facility for Aliasing, Auto-responders etc.

    • site-4u.com Domain registration and Mail hosting services***.
    • www.unitedhosting.co.uk Hosting services. This company does not offer a specific e'Mail only package because they normally host Web Sites on a domain. However, they do host the Business before Technology site and have provided good service and facilities.

    FireWall - real time intrusion prevention

    Virus/Worm related sites

    MS Windows file extension / association issues

    MS Windows security holes and fixes

    Defeating: Trojan Horses, Keystroke Trackers, Dialers Phishing tools and Pop-up Ads

    Although it would be ideal to have one tool for the purpose, these two together are better in combination than each alone.

    General reading about on-line privacy, security and related topics

    Domain registration

    • site-4u.com Domain registration and Mail hosting services***.
    • 123-reg.co.uk Domain registration services. Includes some aliasing / forwarding / auto-responder facilities.

    Links above marked with a *** are to a site managed by one of the Xper Associates that presented at the Spam Seminar.

    Note that all other relationships with companies above are affiliate status in that we are not recommending their products but may receive a very small fee for passing leads on to the site in question. All such sites are marked above with a **. The use of these links is to establish whether our guidance and Web Site linkages are effective. All monies raised will be contributed to a local charity on an annual basis.

    Taking system backups - the safe way to try out new software

    Please also note that you should take a full system backup of your PC and the data you have on it before installing this type of "system level" software. Because of the extent of the Service Packs that Microsoft are delivering as part of Windows Update (which in today's Web world is no longer an optional service) your hardware may also need to be upgraded. 128MB of RAM is a minimum for any Windows system (e.g. 98SE, 2000) and 256MB is now an absolute minimum for Windows XP.

    If you only have one physical drive in your PC and it is used for business data and processes that would be disrupted if that PC failed then it is recommended that you add a second hard drive at a cost of less that £60 for the hardware - excluding fitting and formatting. The 2nd drive should be regularly maintained as a set of "Mirrors" of your existing hard drive using a tool such as PartitionMagic. Norton Ghost can be used and is especially useful for backing up to DVD as it can compress a drive as well as create a backup suitable for off-site storage.

    You should also back up your (User) data, the following is a basic list, there are more but those require more in-depth discussion / consultation than a Web Site can offer:

    • e-Mail storage for Outlook users this can be made safer and much easier to backup and restore if the Store Folder is kept outside of the 'Documents and Settings' folders and ideally not on the 'C-Drive' at all.

      You must close down Outlook before doing such a backup but when complete the whole of your mail - InBox, Sent, personal folders etc. is held in the single Store folder copy that you can write to a CD-RW (less than 500MB) or DVD-RW (less than 4GB).

    • Windows Address Book cannot be moved in most versions of Windows and as such you will need to periodically Export the WAB onto your backup media.
    • My Documents is where later versions of Windows (XP for instance) are relatively insistent upon storing files that you create or simply save. The problem is that this can become very large, especially as the default is to have the 'My Videos', 'My Pictures' and 'My Music' folders underneath the main 'My Documents' folder.

      It is strongly recommended that this should be kept off the 'C-Drive' because the latter becomes impossible to perform a full disk backup. A separate partition is a minimum requirement for a 'Home' user but for any user that has business-related data of any significance then this should be a separate hard drive as suggested above.

    • My Favourites should be backed up separately if it is not within the 'My Documents' folder.

    Contents of page 'Setup Remote Assistance' are:

    Instructions for requesting Remote Assistance from Brian R.

    Please note that this is only possible if you are using Windows XP Home or Professional

    Using Remote Assistance - Windows XP only

    If you have used Remote Assistance in the past 6 months then go to number 4 below.

    If you have used Windows Messenger in the past 6 months then go to number 2 below.

    These instructions start with the basic pre-requisites - you will need to have Windows Messenger installed and available. You will also have to have 'Remote Assistance' enabled.

    1. First you should check that you have a recent version of Windows Messenger.

      Click on Start -> All Programs -> Windows Messenger.

      If you have searched rigorously and cannot find 'Windows Messenger' but you can see 'Remote Assistance' (RA) in 'All Programs' then you will have to invoke Messenger from within RA.

      Download the latest version (for free) from: www.microsoft.com/windows/messenger/.

    2. Verify that Remote Assistance is enabled. Firstly do either one of the following:
      • In Control Panel, click System.
      • In the Run dialog box, type sysdm.cpl, and then click OK.

      Then - On the 'Remote' tab, in Remote Assistance, select the Allow Remote Assistance invitations to be sent from this computer check box if it is disabled, and then click OK.

    3. Signing into Windows Messenger with the Guest account:

      If Messenger has automatically signed you in as another user then you will need to click upon 'File' and then 'Logout'

    4. To sign into Windows Messenger you need to get to a page that looks like one of the following:

      If you have been automatically signed in to our Guest e-Mail account and the screen looks exactly as shown above - i.e. your name is 'Guest' and the list of people below is just one - 'Brian R'. In that case you can proceed to the screen below on the right.

      If there is another list of people 'File' then 'Logout' UNLESS you have been automatically

      You will then be presented with the screen shown to the right...


      If this screen is available you should click on 'Sign in with a different account' as shown above.

      You should then have a page which looks like the one on the left below.

    5. From Windows Messenger you can request RA by selecting 'Actions' and then 'Remote Assistance' in the toolbar at the very top of the messenger Control window (as opposed to a Conversation Window).

      If you have previously requested our assistance by this method then you should simply be able to select our entry ( ) from the list by clicking on the Down Arrow .

      The password is regularly changed and you should have been told what that is by telephone or e-Mail in the past 24 hours.

      You will then be presented with the first screen above which is where you can then select Actions as shown to the right...


      When you click on 'Ask for Remote Assistance' another window will then appear

    6. Depending upon the work that you require us to perform we may:
      • Simply need to observe your screen and talk you through what needs to be done OR
      • Need to take control of your screen because the tasks to be performed are complex or you may prefer us to do so

      If we do need to take control then an alert will appear to that effect. Your confirmation will be required before control can be passed. At any time following you will be able to use the 'ESC' key to stop the remote control session.

    If you have any suggestions about how these instructions could be improved then please use the contact facility on this Web site - you can choose to fill in a form if you want to remain anonymous OR you can use the e-Mail address provided.

    If Remote assistance is failing then you may wish to check out the FAQ at MicroSoft: www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx


    I hope that has been useful. Any Comments, suggestions or corrections to: Our contact details please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Probus - Broadband options' are:

    No HTML page to display for 'bprobus1.htm'


    Contents of page 'Probus - Foils used on Monday' are:

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    Contents of page 'Probus' are:

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    Contents of page 'Terms and Conditions' are:

    Terms and Conditions of our services - please read thoroughly

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

    If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    1. Definitions:

      In the remainder of this document:

      1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
      2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
      3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
      4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
      5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
      6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
      7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
      8. "Offending Material" means any material, data, images or information which is:
        1. in breach of any law. regulation, code or practice or acceptable use policy; or
        2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
        3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
      9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
      10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
      11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
      12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
      13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
    2. Basis of contract:
      1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
      2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
      3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
      4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
    3. Domain names:

        This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

      1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
      2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
      3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
      4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
      5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
      6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
    4. Web site design:

        This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

      1. The Supplier will design the Customer's Web Site in accordance with the Specification.
      2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
      3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
      4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
      5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
      6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
          the Customer shall give the Supplier at least fourteen (14) days' written notice: and
        1. The Supplier may at its discretion charge such additional fees as it deems fit.

        Any such changes shall he subject to the Suppliers written agreement.

      7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
    5. Intellectual property rights:
      1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
      2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
      3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
    6. Variations in price and time:
      1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
      2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
      3. Prices are valid for 30 days from the estimate or quotation date.
      4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
      5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
      6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
      7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
    7. Preliminary work:
      1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
    8. Liability:
      1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
    9. Indemnity:
      1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
    10. Limitation of liability:
      1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
      2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
      3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
    11. Claims:
      1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
      2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
      3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
    12. Delivery and payment:
      1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
      2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
      3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
      4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
      5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
      6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
    13. Force majeure:
      1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
    14. Termination:
      1. This clause applies if:
        1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
        2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
        3. the Customer ceases, or threatens to cease, to carry on business: or
        4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
      2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
    15. Notices:
      1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
    16. Entire contract:
      1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
    17. Cancellation:
      1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
    18. Assignment:
      1. Neither party shall assign the whole or any part of the contract.
    19. Arbitration:
      1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
    20. Waiver:
      1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
    21. Confidentiality:
      1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
    22. Illegality:
      1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
    23. Law:
      1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
    24. Terms and conditions relevant to, but not exclusive to this particular type of work
      1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
      2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
      3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
      4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
      5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

    Contents of page 'Help when you need it' are:

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    Contents of page 'Assistance when you need it' are:

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    Contents of page 'Assistance by e-mail & online' are:

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    Contents of page 'Assistance by Messenger & online' are:

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    Contents of page 'Assistance by NetMeeting' are:

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    Contents of page 'Setup of NetMeeting' are:

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    Contents of page 'Remote Assistance checklist' are:

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    Contents of page 'Setting up a network of experts' are:

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    Contents of page 'Assistance by e-mail in Vista' are:

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    Contents of page 'Where to Start' are:

    Effective use of I.T. in Business - Where to Start

    Our mantra is to be led by business issues and ideas which is why the business is not just the starting point but the anchor point between all steps of our project process.

    Getting the right balance between vision and pragmatism when working with technologies that are evolving by the month can be challenging but that is a major part of both the skill and knowledge that we bring to the engagement.

    Your business, its markets, suppliers, economics etc. will hopefully be changing a little slower but that may not be true for all time. Bridging the gap between what technology has to offer (and at what reasonable costs!) with your business is what we at Business before Technology do!.

    Some time later, when you are confident that we understand what you want to achieve and the constraints within which you want us to work (budget, timescales etc.), THEN we can then help you:

    • Choose domain names for your e-mail and Web Site(s) - for offline marketing as well as on!
    • Decide the layout and structure of your site
    • Decide how each page is laid out and what should be common to every page
    • Choose the best style of navigation for your prospects
    • Decide what critical words, phrases and pages must be on your site
    • Get you "noticed" on the Web - primarily via Search Engines but depending upon your business you may have other ways of doing so
    • Manage and maintain your site to keep the content fresh and relevant
    • Measure the performance of the site and make amendments to suit changes in users, markets, competitors, technologies etc.

    Contents of page 'FAQs and useful articles' are:

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    Contents of page 'Keep safe in Wireless HotSpots' are:

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    Contents of page 'Dangers of the Internet Cafe' are:

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    Contents of page 'Back up to prevent losses' are:

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    Contents of page 'Windows Update - Settings and Advice' are:

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    Contents of page 'Data/File backup - often if needed' are:

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    Contents of page 'System backup - changing software' are:

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    Contents of page 'Self Updating Software' are:

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    Contents of page 'Site Design - our view' are:

    Site design - ours and yours!

    Our site is designed with three objectives in mind:

    • to let visitors know what Business before Technology does, and some of the how, why and who-with
    • to be easy to use by adopting "best practises" and user dialogues from the best sites of the Web
    • to look attractive but not distractive from the business purpose (sorry about the corrupted English)

    with the overall aim of showing you by example what we believe is appropriate for an I.T. services company to have as a presence on the Internet.

    Because a lot of what you might want to know about us is across several Web pages we are keeping links to different pages as low profile until you have seen them - they will then be seen in a bright blue so that you can recognise them and also remember the content that those links represent. This is only one style of Web design we have obviously used many others appropriate to their business context.

    What if you don't like the way that these pages are laid out?

    Your company may need something completely different to these pages but rather than try to pre-judge what that might be we offer to demonstrate the look and feel of any other site that you have seen on the Web as part of our proposal to your company. That way you can see that we have the capability and you get to refine what you want at a very early stage. Bear in mind that different types of business have very different target audiences and even with similar audiences the layout, style, interactivity and many other aspects of the site will depend completely on the purpose(s) that the site is being used for.

    Please however note that we are not betraying our company principles and even it's name. We cannot stress strongly enough that decisions about technology should always be a late phase in any project, however it is reasonable that a customer gains confidence in us as a potential supplier by a variety of means - this prototyping is a method that can greatly assist that aim.

    At Business before Technology, we take pride in being open-minded but will always call out to the project sponsor what we believe is in the best interests of the business even if that is contentious.

    At the end of the day (/project!), you, the project sponsor are the sole arbiter of how your business proposition should be deployed and portrayed on the Web! and if 3D spinning dice is what you feel is appropriate on the home page - so-be-it.


    Contents of page 'Company Aims' are:

    Company Aims

    We prosper by delivering value to our customers. To achieve this we promise to:

    • communicate in terms that you can relate to whether that is cash-flows and profit, customer loyalty and care or, if you want those translated into I.T. we can do that too - as long as we can see the relevance to your business.
    • provide sound advice on the commercial exploitation of the Internet and related topics and to make it clear when and if we are not qualified to do so.
    • explain in business terms what we are proposing, even if the translation into technology and delivery of a solution is complex.
    • be pragmatic when "making things happen" but equally innovative, and we hope inspirational while your ideas are in their conception.
    • keep you well-informed about the work that we do for you.
    • have an awareness of tools, techniques, methods and related technologies which we can use to help you make good decisions when investing in projects which involve the Internet.

    For instance, we have in-house skills in the areas of:

    • Marketing - traditional and of course - in-depth "on-Line"
    • Sales - traditional and of course - in-depth "on-Line"
    • Business Analysis, specialising in the translation into Information Technology
    • Server technologies - PC to Mainframe
    • Client technologies and user interfaces - Windows and not

    Over the past 5-6 years we have also developed a capable and reliable network of associates who we can introduce to clients (or sub-contract if preferred) in related areas such as:

    • Hosting services (or ISPs as they are often referred-to)
    • Graphical designers
    • Press Relations

    Contents of page 'Links to other resources' are:

    Useful links - to other service and product providers on the web

    The web gets its name from links like these. Our company has trust in the following companies which also do business on the Web.

    Bear in mind that although we cannot make any representations on their behalf and cannot make recommendations without a full understanding of what your business needs are - some of the links below may result in our company receiving a trivial benefit for the traffic and business that we generate.

    What they do or provide Who they are
    (links are 'clickable')
    18185 is an ADDITIONAL Telephone service IF you pay BT for your landline - see BELOW for what BT OFFERS. As at Jun'09 they (18185) offer calls to:
    • mobiles for 6p per minute (ppm)
    • UK landlines for 5p PER CALL - no extra ppm charge even for 2-3 hour calls! - ideal for 'certain people' (50% of UK population?)
    • approx. 30 worldwide destinations at less than 2ppm
    • many countries at 1ppm or less - even to mobiles - US, China etc.

    The minor irritation of dialling 18185 in front of any number is offset by not just cost but the fact that if you want to use BT for any call you simply omit this (18185) prefix.

    18185 also see
    / compare to:
    18866
    although I
    think it is
    slightly more
    expensive.
    Contact organisations by telephone using a cheaper number than 0870, 0845, 0844, 0871 etc. that they may have provided to you on their literature, web site, bill etc.. saynoto0870.co.uk
    Plusnet are a Broadband (BB) provider to both residential AND BUSINESS clients at competitive rates:
    • Their Call Centre is in Sheffield and in our experience, almost all calls are answered by staff that are both
      (a) capable of talking to non-technical people despite being technically competent but are also
      (b) committed to fixing whatever problem you are having with their services, ideally over the 'phone

      N.B. Knutsford BT exchange is now deemed competitive and thus LOWER PRICE

    • Urban (residential) dwellers will PROBABLY be able to get 10GB (download limit) for £6.50 per month. Click here if you live in a rural area. Business users pay a reasonable premium for their enhanced service and support which is £10 + VAT or £15 + VAT in rural areas for 10GB/month but Note: this includes four hours of telephone calls to landlines using their Voice over Internet Protocol service - VoIP.
    • Keep your 'phone line with BT and therefore use 'really cheap' 'phone services - see '18185' elsewhere on this page.
    • If you exceed your usage limit (e.g. 10GB/month!) - your BB just slows down (to 2-3 times Dial-up), not stops! like some others. OR, extra bandwidth can be bought per GB. Also - if usage IS a problem then there is 'Free' overnight usage (for downloads/file sharing) - midnight-8am
    • Like all BB providers - other benefits such as your 'phone line is free for incoming / outgoing calls and the fact that Broadband connections are usually 'left on' and therefore much quicker to connect. (See Fast PC startup using no electricity for much faster PC startup too!)

    Please call BrianR before ordering as there are SOME options to AVOID and ONE specific TECHNICAL thing to request during or just after ordering


    Note that as of August '09 there are also EXCELLENT BUSINESS OPTIONS but again please call BrianR to ensure you are ordering the best options

    Even if you take their lowest-usage BUSINESS Broadband package:

    • Four hours of 'phone calls over Broadband are included
    • Their target telephone response times on BUSINESS support is 30 seconds (also UK-based - see above!)
    • They prioritise your important/urgent network traffic over their customers who have chosen 'Value' products.
    PlusNet

    The above link
    generates the
    equivalent to 1
    pint of beer
    per YEAR.
    The benefit to
    YOU is that if
    Plusnet lapse in
    their customer
    service - I can
    liase with them
    very aware
    that I have
    recommended
    them to well
    over a dozen
    of their
    customers.

    Broadband in rural areas - often now more expensive because of BT wholesale charging

    Sadly - OfCom has not forced BT wholesale to do the same (charge reductions) in rural areas...

    The same (10GB/month usage) from Plusnet will cost £13 per month in Knutsford for example.

    We would recommend to Business users that they accept the discomfort that paying more than their urban counterparts will give them unless there is a clear alternative at the exchange - call us to help you find that out and whether that has other implications (including 'hidden costs') as a result.

    Residential users might however want to explore other options:

    • There MAY be providers at their exchange who have their own equipment and are therefore not limited by the charges made by BT wholesale. If there are then it will be obvious in the pricing / availability of BB services at price comparison sites - see links.
    • Mobile broadband MAY be a viable option but is obviously dependant upon there being a nearby mobile transmitter. This option obviously has other benefits for people that travel but beware that the use of dongles an actual mobile 'phone tend to be priced very differently and can be excruciatingly high!
    • If you happen to live in a rural area that also has been 'cabled' then you may be able to get a deal from VirginMedia that is competitive.
    You may wish to use a comparative site:
    Broadband™ Choices

    Broadband™ Choices
    Voice calls at weekend and evening - WITH BT!
    For many years we have promoted the idea of retaining your line rental with BT so that all? of the services over that line are regulated by OfCom and therefore relatively competitive. What BT are now (Feb/Mar'09) offering may be interesting to many - in exchange (pardon the pun!) for committing to a 12 month contract you can get FREE evening and weekend calls (up to an hour) AND even some 0845 and 0870 calls at the weekend! AND that is included in the line rental which is £11.50 approx. from April - again approx. - see their web site for details.
    bt.com/free
    Allow you to pay for goods and services WITHOUT giving your credit card details to the provider of them. Both of these companies allow individuals as well as businesses to give and get money on-line. Supports on-line trading in goods and services. Google checkout - and an alternative:
    Paypal - now a part of eBay I believe
    SOFTWARE that is FREE for PERSONAL USE. Another set of useful links can be found elsewhere on this site at Personal Software. This is listed here because it is a useful link for many PC users. Personal Software

    ** Note Peer to peer file sharing is normally associated with downloading copies of movies and CDs and often violates Copyright laws. HOWEVER the BBC! make LEGAL use of PEER to PEER technologies in their iPlayer which may be affected by the caps on the bandwidth available. I will update this page when I know more about the effect of the caps.

    If you want to refer people to specific items on this page then you may want to give them one of the links below:


    Contents of page 'Spam from friends - it happens!' are:

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    Contents of page 'Spam, from me - you ARE joking!' are:

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    Contents of page 'Spam - from friend - how to help' are:

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    Contents of page 'Spam9' are:

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    Contents of page 'Spam - why me?!' are:

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    Contents of page 'e-mail Services' are:

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    Contents of page 'Personal Software' are:

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    Contents of page 'Really useful websites' are:

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    Contents of page 'Security matters!' are:

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    Contents of page 'Technologies at risk' are:

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    Contents of page 'How to manage passwords' are:

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    Contents of page 'How strong is YOUR password' are:

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    Contents of page 'Security - more than passwords' are:

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    Contents of page 'Password planning, creation and use' are:

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    Contents of page 'Passwords - best practices' are:

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    Contents of page 'Passwords for your PC' are:

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    Contents of page 'What passwords you need' are:

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    Contents of page 'Passwords for insecure devices' are:

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    Contents of page 'Wireless security WPA not WEP' are:

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    Contents of page 'Making money out of Spam' are:

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    Contents of page 'SafeRunning Applications' are:

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    Contents of page 'Password planning, creation and use' are:

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    Contents of page 'Passwords - best practices' are:

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    Contents of page 'Intro to XP guide' are:

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    Contents of page 'Fast PC startup using no electricity' are:

    Startup your PC in 10 seconds AND don't waste power

    I have assumed that you know how to get into your PC's Control Panel - on XP that is by clicking on Start and then Control Panel - or Settings if you are using the 'old' XP menu system.

    This page relates to the 'Power Options' feature within the Control Panel.

    The images below will show a larger version of the same image if you hover your mouse over them, stop hovering to remove the larger version.

    Windows XP and Vista both have the capability to 'Hibernate' when you don't need your PC and this is really, really good news for you and the environment because while in hibernation your PC uses very, very little power.

    The other very useful feature for many users is that you don't need to close down all the programs that you were using before you hibernate. Even more useful is, as you might expect - you don't have to wait for your PC to go through the ritual of starting up again!

    If you want to save the last few Watts of power then you can switch it off completely at the socket on the wall while it is in hibernation mode - Laptop users don't even need to do that last action - just unplug the charger.

    Please note that you fully SHOULD CLOSE DOWN your PC at the VERY LEAST EVERY MONTH** and my normal recommendation is every week(end).

    Note that every Windows PC needs to be restarted after the ritual of Microsoft's 'Patch Tuesday' (2nd of every month) for important security updates to take effect. See Windows Update - Settings and Advice for recommendations.

    The option of hibernation can be made available by going into 'Control Panel' and then choosing 'Power options' and there is a 'Hibernation Tab' which needs to have the check box enabled.

    The easiest way to make this quickly available is to go to the 'Advanced Tab' and where the prompt says 'When I press the power button...' you should select 'Ask me what to do'.

    Note that Laptop users will have extra options to those to the left - for instance they can choose to:

    • Hibernate when the lid of the Laptop is closed
    • Hibernate when the battery is discharged to 10% (say)
    • Hibernate after a certain period of inactivity

    The only usability issue that is so irritating is that on XP when you get the prompt asking about 'what to do' (see image to left) - Turn Off, Restart or Standby there isn't a fourth option saying Hibernate even though pressing the 'H' key does hibernate from that prompt.

    If you REALLY want to see Hibernate as an option you have to hold down the Shift key (when prompted 'what to do') and you will see 'Standby' change to 'Hibernate'. Pressing H will also hibernate when this image is displayed even without holding down the Shift key.


    Contents of page 'Site Map' are:

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    Contents of page 'What we offer' are:

    What we and our associates offer

    Business before Technology specialises in the support of individuals and small businesses who want to make use of technology in a safe, secure and effective manner but don't have the time or inclination to become I.T. experts to do so.

    The services provided range from business application design, development and hosting all the way through to the provision of high-specification hardware for individuals who want their PC to act as a multimedia server.

    From time to time there will be specific offers targetted at problems which are common to many situations. As of June 2004, our most frequently requested services are:

    • Preventing and ameliorating the effects of Viruses, Worms and similar computer infestations
    • Preventing and ameliorating the effect of Spam
    • The design, development, deployment and ongoing hosting of Web and e-mail services, particularly for companies that have a limited product range (say 100 items) and want to update their Web content, including price and availability themselves.

    To achieve the latter, we have a very close working relationship with a company called Net Business Goals which provide hosting services at: Internet Hosting Services.

    The tools of our (PC Protection) Trade

    Selecting the right technology to match a set of customer requirements has to be more than "What you get is what I know".

    Although the selection below and to the right is limited to a small number of product and service providers, we constantly evaluate new entrants when they come to markets with relevant technologies.


    MessageLabs

    MessageLabs is the leading provider of managed email security services to businesses worldwide. The company currently protects more than 8,500 global businesses from email threats such as viruses, spam and other unwanted content before they reach their networks and without requiring additional hardware or software. Powered by a global network of control towers that currently spans the United States, the United Kingdom, Germany, the Netherlands and Hong Kong, MessageLabs scans 50 million emails a day on behalf of customers such as The British Government, The Bank of New York, EMI Music, HealthPartners, StorageTek, Air Products and Chemicals, SC Johnson, Condé Nast Publications, Fujitsu and Diageo. For more information on MessageLabs and its industry-leading email security and management services, please visit: www.messagelabs.com


    Contents of page 'Web site development' are:

    Web Site Development and maintenance

    Although we offer a one-stop shop in terms of the entire lifecycle of an on-line venture - from business strategy and marketing through to Web hosting and deployment our core competencies lie in the design and delivery of sites that interact with a user rather than simply present pages of static information that have been manually edited and published from one of hundreds of PC tools that are capable of creating sites.

    Interactive web sites allow surfers to "do things" and the as the name implies they allow surfers to interact through the web site with your company. Creating an interactive web site can often mean that the site owner has to invest time and resource into integrating the site with their business but that is where the real benefits are to be gained.

    Your web site can be acting as the gateway to your customers 24 hours per day, 7 days per week when the integration between the web and what is often referred to as "back office" systems are achieved.

    The key to achieving the benefits in the long-term is to start simple. Do not attempt to turn your business "on-line" overnight because there are too many problems that will attack you from all sides. If technology and application issues aren't the first to bite then the people issues will be. Individuals all have their own limits to adoption and mastery of changes to their working environment, skills and responsibilities.

    We have a combined tenure of 35 years of making people, projects and Information Technology work together within all sizes of business to achieve business goals through innovative though prgamatic exploitation of diverse technologies.

    By listening to our customers and fully understanding their needs and aspirations we have created software which allows your web site to be delivered with both value for money and flexibility for the future. Because our sites are dynamically presented to surfers we can make them interact in useful and intelligent ways that are simply not possible with static web sites.

    If you already know that you need more than a simple, static web site or you just want to talk through what an interactive web site could do for your business then call us Simple contact form or send us details about what you want to do and we will be delighted to talk about your business and how we can exploit technology to make it do what you need to do.


    Contents of page 'Self Maintenance Sites' are:

    Self maintenance of Web Sites

    We deliver sites that make you self-sufficient to whatever level is appropriate to your business, skills, knowledge and needs. Many web site owners have realised that they need to be able to manage aspects of their site content themselves rather than risk the delays and costs of involving the original developer(s) or much worse still - attempt to engage new developers to maintain an old site!

    Sites which contain products for sale are the most obvious examples that require owner-maintenance in that price, availability and many other factors can change frequently and without notice.

    Keeping in-house skills and knowledge of a Web site design tool at a competent level to compete on the Web is a big challenge to begin with but only the more sophisticated tools can handle the sort of database and data manipulation tools that are required in any site that attempts to be useful to it's users.

    Our approach is to agree up-front about those aspects of the site that need to be common and unchanging on all pages. This design then becomes a dynamic template for all of the pages of the site.

    For many site owners we also turn their business ideas into the actual Web pages of their site. Some customers want to maintain their site content as soon as the site has been "handed over" but many others allow us to make updates at a nominal charge given the knowledge that they could take advantage of the self-maintenance option at a later date.

    Although we offer all customers the ability to change their Web content it is very normal for their needs to be simple. The types of update required fall into three major categories:

    1. Small pieces of text and images which become part of the template of the site

    This includes:

    • News items
    • Special offers

    These are usually limited in scope (colour, font, size etc.) to ensure these do not corrupt the overall site.

    2. Text and images that are part of a database

    Although the obvious example is items for sale within a catalogue it is actually almost anywhere that users are typically shown a list of items in a common format:

    • Press releases
    • Customer support staff and their responsibilities
    • Frequently asked questions

    The above items can be exported from a spreadsheet (in CSV format) if the author wants to use their PC skills and time rather than doing this online.

    3. Page content - where the balance is really needed

    Giving users the ability to change complete page content is not difficult! Doing so without exposing the site to corruption of style, image, professionalism etc. is the difficult part!

    What we offer is the ability to change the text and images within an existing page. If any reader of this page is familiar with HTML - the one and only Markup language of the Web! then they would be familiar with tags such as <b> to embolden a piece of text as earlier in this sentence.

    To keep the unique skill and knowledge required to maintain page content to a minimum we allow a pre-defined list of these standard HTML tags to be part of the site content. In this manner the editor of a page can read a simple guide to HTML of which there are hundreds and as long as they restrict their usage to those agreed with the site owner then they will be able to change many aspects of a page. Typical lists of these tags are:

    • <p> <br> <hr> which allow line break formatting
    • <b> <big> <small> which allow text and individual characters to be (de-)emphasised
    • <h2> <h3> <h4> <h5> which are for headings
    • <ol> <ul> <li> which allow lists to be made such as this one

    To use them is trivial - simply key them in as shown above and they will be translated into an effect rather than displayed as above. There are many more but the above are typical examples.

    If there are needs which cannot be met by these simple and universally accepted tags or there is a formatting style which requires a more complex set of tags then these can be pre-defined in conjunction with the site owner.


    Contents of page 'Spam offerings' are:

    Spam avoidance - Spam Offerings

    Because everyone has different needs from both a technology and a "risk" perspective we only offer our help based on the time taken to work on your specific "project" whether that is a standalone PC or a Local Area Network spanning multiple sites.

    The navigation bar to the left will allow you too see sub-pages below this one where you can see how we offer our time but to summarise - your choices are for on-site support or help over the telephone.

    The latter is well suited to those businesses and individuals who have already have a reasonable understanding of their computing environment and want to take advantage of our specific areas of knowledge in the Spam and Virus avoidance areas.

    On site support can obviously be much more flexible to suit a wide range of technical situations and also different requirements. If you want us to do more than just setup your PC with the appropriate settings to avoid Spam then we can do that on your behalf. Examples of that could be:

    • Installation of software - whether that be freeware such as MailWasher or brand-name software such as Norton Anti-Virus.
    • Creation of multiple e'Mail identities to service different e'Mail accounts
    • Setting up aliases on a Web Domain (providing the provider is known to support this)

    Please have a look at the pages below this by moving your mouse over the menu item again and you will see further choices.


    Contents of page 'Spam - why me?!' are:

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    Contents of page 'e-mail Services' are:

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    Contents of page 'e-mail Support' are:

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    Contents of page 'Request Telephone support' are:

    Telephone support line and services - request form

    This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

    If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

    eMail Program:
    and version:

    If 'Other' also fill in to right =>
    Your e-mail Program and version:
    Anti-Virus program:
    If 'Other' also fill in to right =>
    Your Anti-Virus program:
    FireWall:
    If 'Other' also fill in to right =>
    Your firewall:
    Connection to the Internet:
    If 'Other' also fill in to right =>
    Your Connection & Speed:
    Operating System:
    If 'Other' also fill in to right =>
    Your operating system:
    Approx. PC shape
    (inches or cm - please say which):

    If 'Other' also fill in to right =>
    Dimensions of your PC - from frontal view
    Height*Width*Depth
    Approximate
    Hardware Configuration

    We ask this so we can anticipate
    1. data backup / software installation problems or
    2. if your PC is too old to repair
    Memory e.g. 64, 128, 256, 512MB:
    Hard Disk Storage e.g. 5, 10, 20, 40, 80GB:
    Backup/removable media e.g. DVD-RW, CD-RW, Tape etc. and speeds. Please include all devices & details. Please note PCs:
    • without CD Readers are not serviceable and
    • without USB2 may be (2006) beyond repair

    Floppy: No Yes

    Approximate age of PC? ** Beware - if still in warranty - it could be invalidated

    Payment method:
    See terms below

    If 'Other' also fill in to right =>
    Your preferred method of payment:
    Special requests
    or details that
    you want to tell us
    For example:
    • How soon do you need / want the work done
    • Specific problems to be addressed
    • Problem description(s)
    How to contact you? - please fill in your Name plus at least one of:
    eMail address: For example: john.smith@home-design.co.uk
    Landline telephone: For example: 01 204 345 678
    Mobile number: For example: 07 123 456 789
    Fax number: For example: 01 204 345 678
    Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
    Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

    We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
    See Client Privacy page for our strict company policy.

    Your agreement for services to be performed by Business before Technology

    Your agreement to the terms and conditions that follow this form

    Check the 'I accept' button only if you have read all the
    terms and conditions below and wish to enter into contract
    with Business before Technology on that basis.

    If you do not check the "I accept" button then we will be unable to
    perform any work for you without written (e-mail, Fax or letter)
    authorisation referring to these terms and conditions.
    If you feel that these terms are unfair or unreasonable in any
    respect then please let us know and we may be able to offer a
    variation which will still allow us to work together. Brian R.


    Request for variation of contractual terms:

    Not decided yet
    I accept
    I do NOT accept
    please respond to
    my request on the
    left of this button.

    This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

    Terms and Conditions of our services - please read thoroughly

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

    If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    1. Definitions:

      In the remainder of this document:

      1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
      2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
      3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
      4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
      5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
      6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
      7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
      8. "Offending Material" means any material, data, images or information which is:
        1. in breach of any law. regulation, code or practice or acceptable use policy; or
        2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
        3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
      9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
      10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
      11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
      12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
      13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
    2. Basis of contract:
      1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
      2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
      3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
      4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
    3. Domain names:

        This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

      1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
      2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
      3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
      4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
      5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
      6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
    4. Web site design:

        This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

      1. The Supplier will design the Customer's Web Site in accordance with the Specification.
      2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
      3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
      4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
      5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
      6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
          the Customer shall give the Supplier at least fourteen (14) days' written notice: and
        1. The Supplier may at its discretion charge such additional fees as it deems fit.

        Any such changes shall he subject to the Suppliers written agreement.

      7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
    5. Intellectual property rights:
      1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
      2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
      3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
    6. Variations in price and time:
      1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
      2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
      3. Prices are valid for 30 days from the estimate or quotation date.
      4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
      5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
      6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
      7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
    7. Preliminary work:
      1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
    8. Liability:
      1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
    9. Indemnity:
      1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
    10. Limitation of liability:
      1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
      2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
      3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
    11. Claims:
      1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
      2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
      3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
    12. Delivery and payment:
      1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
      2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
      3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
      4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
      5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
      6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
    13. Force majeure:
      1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
    14. Termination:
      1. This clause applies if:
        1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
        2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
        3. the Customer ceases, or threatens to cease, to carry on business: or
        4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
      2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
    15. Notices:
      1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
    16. Entire contract:
      1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
    17. Cancellation:
      1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
    18. Assignment:
      1. Neither party shall assign the whole or any part of the contract.
    19. Arbitration:
      1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
    20. Waiver:
      1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
    21. Confidentiality:
      1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
    22. Illegality:
      1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
    23. Law:
      1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
    24. Terms and conditions relevant to, but not exclusive to this particular type of work
      1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
      2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
      3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
      4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
      5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

    Contents of page 'Request OnSite support' are:

    On Site assistance - request form

    This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

    If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

    Post code of
    premises where
    work to be done:
    House number, street
    and any useful local
    directions / landmarks:
    eMail Program:
    and version:

    If 'Other' also fill in to right =>
    Your e-mail Program and version:
    Anti-Virus program:
    If 'Other' also fill in to right =>
    Your Anti-Virus program:
    FireWall:
    If 'Other' also fill in to right =>
    Your firewall:
    Connection to the Internet:
    If 'Other' also fill in to right =>
    Your Connection & Speed:
    Operating System:
    If 'Other' also fill in to right =>
    Your operating system:
    Approx. PC shape
    (inches or cm - please say which):

    If 'Other' also fill in to right =>
    Dimensions of your PC - from frontal view
    Height*Width*Depth
    Approximate
    Hardware Configuration

    We ask this so we can anticipate
    1. data backup / software installation problems or
    2. if your PC is too old to repair
    Memory e.g. 64, 128, 256, 512MB:
    Hard Disk Storage e.g. 5, 10, 20, 40, 80GB:
    Backup/removable media e.g. DVD-RW, CD-RW, Tape etc. and speeds. Please include all devices & details. Please note PCs:
    • without CD Readers are not serviceable and
    • without USB2 may be (2006) beyond repair

    Floppy: No Yes

    Approximate age of PC? ** Beware - if still in warranty - it could be invalidated

    Payment method:
    See terms below

    If 'Other' also fill in to right =>
    Your preferred method of payment:
    Special requests
    or details that
    you want to tell us
    For example:
    • How soon do you need / want the work done
    • Specific problems to be addressed
    • Problem description(s)
    How to contact you? - please fill in your Name plus at least one of:
    eMail address: For example: john.smith@home-design.co.uk
    Landline telephone: For example: 01 204 345 678
    Mobile number: For example: 07 123 456 789
    Fax number: For example: 01 204 345 678
    Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
    Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

    We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
    See Client Privacy page for our strict company policy.

    Your agreement for services to be performed by Business before Technology

    Your agreement to the terms and conditions that follow this form

    Check the 'I accept' button only if you have read all the
    terms and conditions below and wish to enter into contract
    with Business before Technology on that basis.

    If you do not check the "I accept" button then we will be unable to
    perform any work for you without written (e-mail, Fax or letter)
    authorisation referring to these terms and conditions.
    If you feel that these terms are unfair or unreasonable in any
    respect then please let us know and we may be able to offer a
    variation which will still allow us to work together. Brian R.


    Request for variation of contractual terms:

    Not decided yet
    I accept
    I do NOT accept
    please respond to
    my request on the
    left of this button.

    This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

    Terms and Conditions of our services - please read thoroughly

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

    If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    1. Definitions:

      In the remainder of this document:

      1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
      2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
      3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
      4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
      5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
      6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
      7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
      8. "Offending Material" means any material, data, images or information which is:
        1. in breach of any law. regulation, code or practice or acceptable use policy; or
        2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
        3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
      9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
      10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
      11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
      12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
      13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
    2. Basis of contract:
      1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
      2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
      3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
      4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
    3. Domain names:

        This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

      1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
      2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
      3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
      4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
      5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
      6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
    4. Web site design:

        This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

      1. The Supplier will design the Customer's Web Site in accordance with the Specification.
      2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
      3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
      4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
      5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
      6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
          the Customer shall give the Supplier at least fourteen (14) days' written notice: and
        1. The Supplier may at its discretion charge such additional fees as it deems fit.

        Any such changes shall he subject to the Suppliers written agreement.

      7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
    5. Intellectual property rights:
      1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
      2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
      3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
    6. Variations in price and time:
      1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
      2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
      3. Prices are valid for 30 days from the estimate or quotation date.
      4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
      5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
      6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
      7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
    7. Preliminary work:
      1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
    8. Liability:
      1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
    9. Indemnity:
      1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
    10. Limitation of liability:
      1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
      2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
      3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
    11. Claims:
      1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
      2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
      3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
    12. Delivery and payment:
      1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
      2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
      3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
      4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
      5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
      6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
    13. Force majeure:
      1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
    14. Termination:
      1. This clause applies if:
        1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
        2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
        3. the Customer ceases, or threatens to cease, to carry on business: or
        4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
      2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
    15. Notices:
      1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
    16. Entire contract:
      1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
    17. Cancellation:
      1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
    18. Assignment:
      1. Neither party shall assign the whole or any part of the contract.
    19. Arbitration:
      1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
    20. Waiver:
      1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
    21. Confidentiality:
      1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
    22. Illegality:
      1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
    23. Law:
      1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
    24. Terms and conditions relevant to, but not exclusive to this particular type of work
      1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
      2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
      3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
      4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
      5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

    Contents of page 'Req. Hosting or Domain Reg.' are:

    Web Hosting and Domain registration services - online request form

    This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

    If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

    Do you require
    Web Hosting?:

    If 'Other' also fill in to right =>
    Web service required?:
    Do you require
    Domain Registration?:

    If 'Other' also fill in to right =>
    Domain service required?:
    Do you require
    e-Mail Management?:

    If 'Other' also fill in to right =>
    e-Mail service required?:
    Your Web Site address
    if one exists?:
    Please give the full address such as:
    www.b4-t.co.uk
    Hosting company Web
    address if known?:
    Please give the full address such as:
    www.b4-t.co.uk
    Payment method:
    See terms below

    If 'Other' also fill in to right =>
    Your preferred method of payment:
    Special requests
    or details that
    you want to tell us
    For example:
    • How soon do you need / want the work done
    • Specific problems to be addressed
    • Problem description(s)
    How to contact you? - please fill in your Name plus at least one of:
    eMail address: For example: john.smith@home-design.co.uk
    Landline telephone: For example: 01 204 345 678
    Mobile number: For example: 07 123 456 789
    Fax number: For example: 01 204 345 678
    Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
    Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

    We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
    See Client Privacy page for our strict company policy.

    Your agreement for services to be performed by Business before Technology

    Your agreement to the terms and conditions that follow this form

    Check the 'I accept' button only if you have read all the
    terms and conditions below and wish to enter into contract
    with Business before Technology on that basis.

    If you do not check the "I accept" button then we will be unable to
    perform any work for you without written (e-mail, Fax or letter)
    authorisation referring to these terms and conditions.
    If you feel that these terms are unfair or unreasonable in any
    respect then please let us know and we may be able to offer a
    variation which will still allow us to work together. Brian R.


    Request for variation of contractual terms:

    Not decided yet
    I accept
    I do NOT accept
    please respond to
    my request on the
    left of this button.

    This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

    Terms and Conditions of our services - please read thoroughly

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

    If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

    The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

    1. Definitions:

      In the remainder of this document:

      1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
      2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
      3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
      4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
      5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
      6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
      7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
      8. "Offending Material" means any material, data, images or information which is:
        1. in breach of any law. regulation, code or practice or acceptable use policy; or
        2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
        3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
      9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
      10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
      11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
      12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
      13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
    2. Basis of contract:
      1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
      2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
      3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
      4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
    3. Domain names:

        This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

      1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
      2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
      3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
      4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
      5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
      6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
    4. Web site design:

        This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

      1. The Supplier will design the Customer's Web Site in accordance with the Specification.
      2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
      3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
      4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
      5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
      6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
          the Customer shall give the Supplier at least fourteen (14) days' written notice: and
        1. The Supplier may at its discretion charge such additional fees as it deems fit.

        Any such changes shall he subject to the Suppliers written agreement.

      7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
    5. Intellectual property rights:
      1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
      2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
      3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
    6. Variations in price and time:
      1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
      2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
      3. Prices are valid for 30 days from the estimate or quotation date.
      4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
      5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
      6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
      7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
    7. Preliminary work:
      1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
    8. Liability:
      1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
    9. Indemnity:
      1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
    10. Limitation of liability:
      1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
      2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
      3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
    11. Claims:
      1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
      2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
      3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
    12. Delivery and payment:
      1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
      2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
      3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
      4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
      5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
      6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
    13. Force majeure:
      1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
    14. Termination:
      1. This clause applies if:
        1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
        2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
        3. the Customer ceases, or threatens to cease, to carry on business: or
        4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
      2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
    15. Notices:
      1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
    16. Entire contract:
      1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
    17. Cancellation:
      1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
    18. Assignment:
      1. Neither party shall assign the whole or any part of the contract.
    19. Arbitration:
      1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
    20. Waiver:
      1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
    21. Confidentiality:
      1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
    22. Illegality:
      1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
    23. Law:
      1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
    24. Terms and conditions relevant to, but not exclusive to this particular type of work
      1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
      2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
      3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
      4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
      5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

    Contents of page 'Simple contact form' are:

    Business before Technology Spam Seminars - contacting us

    If you want to use e'Mail rather than a form then just click on the image to the right:


    Otherwise, please choose what you want to do below.
    and you will see all our (Spam Seminar) contact details.
    Your email address:
    Verify that you
    are not a robot:
    You have JavaScript turned off which means that we cannot be sure that you are not a robot. Please key in the phrase 'I am not a robot' exactly into the field provided so that we avoid giving our details out to bots!.
    What do you want?:
    Your Message,
    Query or
    contact request:

    Subject:


    Key text above, change subject (line above) then click one of these buttons:

    Special note for Spam Seminar attendees

    For a detailed description of the event and a Map of how to get to the venue then please visit: http://xperassociates.co.uk/Page/spam-s1 which has a 2 page document (PDF) that you can view and print. This includes maps of the local area which you may need because Chorley (near Wilmslow) is not on any Map


    Because we take your privacy very seriously, we will be processing your request on our secure server (secure.site-4u.com). This will show as a closed lock on your browser.

    As we also want to make it easy for you to get back to this page, your request will create a new window for you to see the results which you can then close - bringing you back here.

    Choose the type of request from the Selection box above - note that there is an option if you only want to know our e'Mail address, Telephone number or other contact details.

    After entering details, click the "Send request" button at the bottom of the form to conclude.


    Contents of page 'Thunderbird / Outlook Express' are:

    Outlook Express, what issues it creates and what to do about it

    What is the problem with e-mail, Spam, Viruses and Worms?

    Survival in an "always on" world operating at the speed of light while connected to billions of computers and people doesn't need to be down to luck. PC users in particular need to create their own luck by:

    • Following some simple, persistent rules which "IT experts" simply regard as common sense but are often unable to explain that without geek-speak.
    • Keeping aware of the threats and acting upon advice when they are advised to do so by someone they can trust
    • Make changes to their computing environment to make it as resilient as dictated by the business need. For example - if the unavailability of a working PC environment would cost a business just two hundred pounds for a three day outage then don't just backup the application data!
    • Doing some basic, administrative actions on a regular and occasionally frequent basis to protect their resilient PC environment

    To understand more about the threats that arise as a result of using a PC for your business or personal use, take a read at: the Sophos site which explains in simple terms what the different types of threat are and gives examples of their effects.

    This section of the site relates to Outlook Express although almost all of the material is equally relevant to users of the MS product "Outlook (200x)". The major differences are in the screen layouts and navigation / menu hierarchy within the products. Outlook Express is the "free" version of the e-mail client that is bundled with MS Internet Explorer and is designated the same version number. If you run MSIE v6.1 then you can run Outlook Express v6.1.

    The navigation bar to the left can be used to reach the following pages:

    I hope that these pages are useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Terms + Acceptable Use' are:

    No HTML page to display for 'bhostosa.htm'


    Contents of page 'Site Hosting Service' are:

    No HTML page to display for 'bhostsvs.htm'


    Contents of page 'Administration Services' are:

    No HTML page to display for 'badminss.htm'


    Contents of page 'Thunderbird(TB) - general setup' are:

    Thunderbird - general account setup (for new mail servers) - updated 30Jan13

    What future for Outlook Express? - none beyond XP

    In short - there is no future, see a short description at Outlook - general setup. The technical (short) answer to replacing it is Mozilla Thunderbird!

    Anyone who has business (OR personal) correspondence that is important to them for any reason should at the very least consider (perhaps every 2-3 years) keeping their incoming and outgoing e-mails on their own PC rather than solely using WebMail services such as Hotmail, Yahoo, MSN etc. or even worse those provided by their Internet Provider - these on-line services often have no agreed service levels because very often they are free!

    Trying to get anything but trivial actions from a free provider when certain events occur is a disaster and we have had enquiries many times from users of them asking if we can help! Typically there is little we can do retrospectively whereas we can provide excellent products and services to support e-mail activities, including our Zero-Spam, Zero-loss and Zero Administration! service to keep your e-mail pristinely clean and free of the scourge.


    Getting into the 'account settings' - NB per account unlike Options!

    The first steps are:

    1. Open Thunderbird and wait until any startup activity has finished (typically Send and Receive Mail)
    2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
    3. then choose Account Settings... as shown to the right. This option is usually the second from the bottom in the 'Tools' list but the example shown has an extra TB Add-on.



    In the panel on the left you will see a list of accounts - each (may only be one!) with a number of Headings beneath them - choose the Server Settings under the appropriate account.

    When connecting to *our* servers then you should use very similar settings to those shown to the left with the obvious changes which are unique to you and your Account with us.

    With the proliferation of high-definition cameras on mobile 'phones the settings for retaining e-mails on the server can become critical to ensure safe and reliable e-mail delivery.

    Your mailbox *may* temporarily reject e-mails that would take you over your quota but Thunderbird has not yet deleted them from the server - probably due to the number of days it is set to keep them on the server before deletion. Note that *sending* servers *normally* re-try sending for a small number of days (3-4?) before they treat the sender's mail as undeliverable.

    You *probably* also have another "Delete" option checked - "Until I delete them" My slight issue with the latter option is that it doesn't make it clear what it treats as 'Until I delete' - e.g. would moving from InBox to another folder count?

    I now find out that there IS a method of making 'Move to other folder' be treated as 'Deleted from Inbox'

    An update (Aug'14) - I searched for a definitive answer and it has been a "controversial" option - to allow users to choose if "moving" an e-mail counts as deletion from the InBox there is a setting which is best changed via an expert as there are many other options which can cause problems in Thunderbird. For anyone really interested in the topic - NOTE - THIS IS OLD (2012!): http://forums.mozillazine.org/viewtopic.php?f=39&t=2630567


    Outgoing mail settings

    The place where your e-mails are stored on your PC is important for backup and recovery and ideally should NOT be on the same drive (letter - e.g. C: or D:) as Windows itself as it prevents good backup practices.

    This decision is best made when initially setting up Thunderbird rather than days or weeks afterwards although can be done with remote support if needed but ideally a full systems backup would be made before that happens. Contact us via this web site (Contact us) for further details.


    Again, if you are using our servers then your settings should be very similar to those shown.

    The use of GMail as an (optional!) outgoing server can be useful for many reasons - including the automatic storage of outgoing mail in a webmail interface accessible whilst remote from your office.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'TB - add an alias to send FROM' are:

    Thunderbird (TB) - creating an alias for your personal domain

    This is brief because the amount of customisation is very, very much up to you - normally I only change the first page! Hence I have made no attempt to recommend or detail the other pages...


    Getting into the 'account settings' - NB per account unlike Options!

    The first steps are:

    1. Open Thunderbird and wait until any startup activity has finished (typically Send and Receive Mail)
    2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
    3. then choose Account Settings... as shown to the right. This option is usually the second from the bottom in the 'Tools' list.



    In the panel on the left you will see a list of accounts - each (may only be one!) with a number of Headings beneath them.

    The one that I have chosen here has a name starting 'Reply2'

    Choose the Top (Heading) line for the appropriate account.

    The only button you need is in the bottom right of the panel named 'Manage Identities...'.


    Choose (to Edit) or Add an Outgoing mail Identity

    If you (or I!) have already created an Identity here then you can choose that and click on the 'Edit' button. If not then click on 'Add'.


    This is the only set of options that *I* normally change, that doesn't mean that you should not change the other details - see further screen shots below.

    These options should be set as follows, only numbered for our mutual ease of reference:

    1. Your name - Just in case there is doubt - the is what *recipients* of e-mails sent using this Identity will see as the 'From:' - e.g. Mr. B Roe.
    2. E-mail address - This is NORMALLY SET to be your REPLY-TO: alias for e-mails sent using this Identity. HOWEVER - when you are switching from an old alias for a group of people to a new one it can be set to the OLD alias just in case your contacts (for this alias) have spam checking software which depends on a "White List" of senders
    3. Reply-to Address - ONLY USE THIS IF you are using the above setting (E-mail address) in the manner described above - i.e. use your NEW alias here whereas the OLD alias is being used above.

      Otherwise leave this blank.

    4. Organisation - This a simple, free text field which will be shown as a line item (actually in what are called the 'headers' of the e-mail) if the user has selected that piece of information to view.
    5. Signature text - use this to set some simple, textual information for auto-inclusion in all outgoing e-mails sent using this Identity.

      If you *do* want a more substantial signature then you probably need a small amount of technical support

    6. Outgoing Server (SMTP) - This is almost always to be left blank as that will use the same sending server as the account which you are creating this Identity within.


    This is a set of options that I personally leave at their default settings. Obviously if you *have got a use* for them then change settings as you see fit.


    This Is a set of options that I personally leave at their default settings. Obviously if you *have got a use* for them then change settings as you see fit.

    Needless to say - there is no point in even showing the Security tab as making changes on that 'Tab' needs a substantial level of an obscure, specific technical knowledge.


    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


    Contents of page 'Outlook - Must Do' are:

    Outlook Express - the most important settings

    Although a lot more detailed information is held in the password protected area of our Web Site we have documented here the most basic problems and what to do to overcome them. The detailed instructions about how to make these changes are only available to thos people who have full access to this site.

    The settings that open the "gates" of hell

    Do you want Outlook to be cute or safe? - guess which is the default!

    This one change can make a very, very big difference to how Outlook handles mail. The changes to Internet Explorer (MSIE) outlined below will significantly add the the safety, particularly now that Worms are being spread onto legitimate Web Sites that are running the Microsoft Site Server product.

    The clue about what needs to be changed is entitled "More secure"

    Just in case you are still wondering - More secure is the right answer.

    Do you want Internet Explorer to show some really cool tricks or to be safe? - guess which is the default!

    There are several places that this needs to be changed but basically the rule is to turn Active-X off by default which means doing this for what is called the Internet Zone. The image to the right is only an example of where Active-X is mentioned in the prompts.

    As an aside - while making changes to zones - change the "Restricted Zone" to disable every possible option.

    Other changes to make in Internet Explorer!

    In the Advanced Tab: Install on Demand should be turned off, Check for signatures on downloaded programs should be turned on and you can "try" using your browser without plug-ins by deselecting Enable third-party browser extensions. The latter may need to be undone if you find that critical sites no longer function adequately.

    Most of the other changes are within Zones. Only the trusted zone (plus maybe LAN zone if really necessary) should have Active-X turned on or better set to prompt. In general and certainly for the Internet zone then any option referring to any of the following should be disabled: Active-X, Access Data, Copy files, Desktop Installation, Prompt for User Name and Password and the only item that refers to scripting that should be enabled is: "Active Scripting"

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


    Contents of page 'Outlook Col. Views' are:

    How to see more information about e-mails before opening them

    Knowing more about an e-mail before you decide whether to open it is useful even if you have minimised the privacy and safety threats by turning on the "View as Plain Text only" feature in MSIE v6.

    To make Outlook show more information in the InBox (note that all mouse clicks are single clicks using the left button unless specified otherwise):

    1. Open Outlook.
    2. Click on "View"
    3. then click on "Columns..." to get the window you see to right:
    4. Select all the columns (by clicking in very small boxes) because you can decide afterwards which to see and how wide they are to appear visually in the InBox itself.
    5. Click on OK.
    6. You can now re-size the columns by holding down the mouse button when on the small bar at the right hand side of each column heading - see image below, note the cursor changes shape when you are hovering over the bars between columns. For now, make the Subject and any other very wide columns smaller until you can see all of them at once. This makes it easier to decide what to move where.

    7. Now you can decide which order best suits the way that you work but bear in mind that you may only be able to fit 60% of the columns into the visible part of your InBox. To move a column you hold down your mouse button while on the column heading text and then drag it over the right or left headings to suit you
    8. Now re-size the columns (as described in 6 above) - to suit your normal use of your InBox
    9. Two other learning points that may be useful in Spam management if you can take a little more!:
      • To sort any of your folders by one of the columns then double-click on the heading (as shown above). If the direction (ascending vs descending) is wrong then repeat the action.
      • The easiest way to deal with Spam in a folder is to sort it by whatever you find most useful. Then move any non-Spam entries into other folders by dragging them there. When all-done in a folder and you want to delete them all: (1) use the Ctrl and then A keys concurrently to select them all and then (2) use the Shift and then Delete keys concurrently to permanently delete them

    Note that unless you have the "View all mail as plain text" option of MSIE v6 enabled it is strongly recommended that you disable the "Preview pane" (see Outlook Preview pane for instructions) which may be showing the first few lines of e-mails just below your InBox list.

    I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


    Contents of page 'Outlook Preview pane' are:

    Avoiding viruses which don't even need you to open an attachment

    The ability to send "cool" e-mails using what is referred to as "html" aimed to popularise the Microsoft e-mail products. Now the world's Internet super highway is under threat from the design shortcomings of the Microsoft product line.

    If you have not enabled the "View as Plain Text only" feature in MSIE v6 and you have the Outlook Preview pane enabled then you are exposed to writers of both Spam and Worms which have been so dramatically described in the press during 2004.

    The preview pane is an oblong box containing the top of each message which changes as you move through the items in your OnBox. It is normally located immediately beneath the list of items in your InBox - see bottom right of image to right.

    The problem is that previewing an e-mail is identical to viewing it even if you only view it for a fraction of a second. Viewing a "rogue" html Mail item allows it to do many things of which the most benign is to let the sender know that you have received their e-mail. The nastier e-mail (worms as they are called) attempt to install software which secretly capture your keyboard usage when you are logging into your online bank! - very nasty. This makes total erasure of your hard drive relatively polite!

    To make Outlook cease to display (and therefore auto-open) mail in your InBox (note that all mouse clicks are single clicks using the left button unless specified otherwise):

    1. Open Outlook.
    2. Click on "View"
    3. then click on "Layout..." to get the window you see below:
    4. DESelect the "Show preview pane" checkbox.
    5. Click on OK.

      Note that you may find it useful to include more columns of information about each e-mail in your InBox prior to opening them. (see Outlook Col. Views for instructions)

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headinds, text or prompts are different.


      Contents of page 'Outlook - general setup' are:

      Outlook Express - general account setup (for new mail servers) - updated 15Oct11

      What future for Outlook Express? - none beyond XP

      The technical (short) answer to replacing it is Mozilla Thunderbird!

      Anyone who has business (OR personal) correspondence that is important to them for any reason should at the very least consider (perhaps every 2-3 years) keeping their incoming and outgoing e-mails on their own PC rather than solely using WebMail services such as Hotmail, Yahoo, MSN etc. or even worse those provided by their Internet Provider - these on-line services often have no agreed service levels because very often they are free!

      Trying to get anything but trivial actions from a free provider when certain events occur is a disaster and we have had enquiries many times from users of them asking if we can help! Typically there is little we can do retrospectively whereas we can provide excellent products and services to support e-mail activities, including our Zero-Spam, Zero-loss and Zero Administration! service to keep your e-mail pristinely clean and free of the scourge.

      This web page is maintained for those customers who are still using Outlook Express - it will be replaced by an equivalent page for those that are increasingly using Thunderbird even though I have usually (personally) set-up those e-mail clients over the past 3-4 years.


      Getting into the 'account settings' - NB per account unlike Options!

      The first steps are:

      1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
      2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
      3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


      Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

      You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


      General tab - Names and your e-mail alias for replies

      The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

      Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

      Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


      Servers tab - lets Outlook Express know where to collect your mail from

      The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same. Your account name MUST have the '@' and domain name appended to your User Name.

      'Secure Password Authentication' must be UN-checked and conversely:

      'My server requires authentication' must be CHECKED as shown to the right.

      As of April 21st 2011 the physical server name is: ventura.xssl.net (was mentor before first '.') which can be used in both boxes (POP3 and SMTP) as shown to the left. If you want to CONNECT SECURELY - this is VERY IMPORTANT if you use insecure (e.g. Open Wireless) networks and/or Internet Cafés - see below!


      To keep your connection to our server secure even when your connection isn't

      The Servers Tab has to name the physical server name: ventura.xssl.net (was mentor before first '.') which MUST be used in both boxes (POP3 and SMTP) as shown to the left AS WELL as changes on the Advanced Tab BELOW!


      Connection tab - was important before Broadband, not often used now

      On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

      • Dial-Up users should have the box UN-checked
      • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
      • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


      Security tab - very, very unlikely to be needed

      The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is far beyond the scope of this short Web page to explain what needs to be filled-in.


      Advanced tab - SECURITY post-2002 plus mail retention at the server

      The Advanced Tab (shown to left) CAN be left with everything unckecked and Out/In ports set to 25 and 110 as shown UNLESS you use any INSECURE WiFi networks such as Internet Cafés. See below for what needs to be done to apply security over insecure networks.

      If you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example. Another reason is when more than one device retrieves your e-mails - e.g. many modern (smart-) phones.

      If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

      • Do not use an expiry period of greater than 22 days - ideally 11 or less
      • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
      • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.
      • For more guidance and/or a more specific web page - see Web-mail management.


      Making the connection to the server (ventura.xssl.net) secure using (SSL) encryption

      The Advanced Tab (shown to the Left) should have the Out/In ports set to 465 (or 26 if that fails) and 995 as shown if you use ANY INSECURE WiFi networks such as Internet Cafés.

      This will only be secure if you ALSO CHANGE the SERVER NAME to 'ventura.xssl.net' - see ABOVE.


      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'MS safety actions' are:

      Configuring Microsoft products for safety, security and privacy

      This page explains why you need to change settings in Windows but if you just want to know how to do so then visit each of these pages, starting with the first:

      • How to trust a web site - when a site you trust wants to do more on your PC this is the simple procedure to 'upgrade' sites

        Please try to follow these instructions before you attempt to make ANY of the changes below because this is THE WAY to restore your ability to view specific web sites that depend upon your PC being able to run programs that they download on your behalf and without your explicit consent.

      • Brief IE Internet Zone Config *¹ - essential - limits exposure when visiting any site
      • IE Config for All Zones - essentially the same as the *¹ item but a different set of exposures and attack strategies
      • Outlook Express Config guide - essential if you get any Spam - limits exposures if a rogue e-mail gets past your (up-to-date?!) Anti-Virus program
      • How to trust an e-mail - when an e-mail is sent by someone you trust and you want to remove the restrictions on what it is able to do.
      • Detailed IE Internet Zone Config - this is a detailed version of the *¹ item - if the latter was sufficient then ignore this item.

      Why change e-mail and browser settings

      Internet Viruses and other malware have had increasing media attention over the past 3-4 years as the cost and disruption that can be wreaked by a sole juvenile delinquent regularly breaks the billion dollar barrier. You could contribute!

      What has changed for the worse in the past 6 months is that the professional criminal community have decided that there is a substantial profit to be made at relatively low risk - a dangerous cocktail for potential victims. Unlike hackers, criminals are focussed on profit rather than glory or fame - they prefer to be inconspicuous and rich. This change in perpetrator has led to a dramatic change in the objectives and behaviour of malware - software aimed at doing harm.

      Trojan horses are the ultimate weapon and goal of most attacks even though they will use Worms and Viruses to propagate themselves in what is call a blended threat. Trojans take control of your PC, install methods for neutralising firewalls and Anti-Virus and typically then await instructions from their 'master' - a remote site which it regularly contacts for new malware and scripts to execute - either funded by blackmail or in their spare time they attempt to increase the size and capability of their army - your PCs!

      Hackers naturally target the weakest link(s): Windows and the bundled (MS) applications that provide e-mail and Web access - Outlook (Express) and Internet Explorer.

      With a small number of changes to the settings for each of these programs it allows you to instantly switch from being in the 95% that are at severe risk to the 5%. By changing the settings from the MS defaults to those more appropriate to this century the chances of being inadvertently infected are reduced.

      The only consequences that result from restricting the MS products in this manner are that you need to know the simple ways to grant to those web sites and e-mail senders that you REALLY TRUST a slightly higher privilege use of your PC as described in How to trust a web site which is where you should start to ensure you are happy with the process even though it is a one-off exercise for each site that you need to promote - most people do not have more than half a dozen.

      Background for the more technical reader - the root(s) of the problem(s)

      PC software assumed the 'P' in PC meant 'Personal' as in 'Single User'. There was no attempt in the early days to have any security at all. That was because those PCs were not connected and programs were only installed by the owner ('P'!) of the PC. ('Real' computers (e.g. mainframes) had security systems even back in the '80s which operated independantly of even the operating system - controlling access even to those who have physical access to the hardware.

      Early Viruses started to spread by 'Floppy disk' where anyone foolish enough to leave one in a PC at startup would auto-run whatever the diskette chose! When e-mail became popular this was a breakthrough for the Virus writers as this was a much faster propagating medium for them to exploit. This time programs would typically be programs hiding as benign attachments.

      When Microsoft introduced a feature called 'Active-X' it was designed to provide web developers and even e-mail senders with the ability to make the recipient's experience more interactive and exciting by allowing them to directly interface with internal parts of Windows that is the core of the problem!

      Whereas competitive tools such as Javascript were restricted to what is referred to as a 'Sandbox' - i.e. a play area - Active-X can do virtually anything that the user's permissions allow - read and write files being the most obvious and painful examples!

      Why is Active-X such a problem when I don't use it?

      The problem is that you DO! You actually don't need to click upon ANYTHING - just load a page that you might have thought was innocent or worse still click on a link in a Spam e-mail 'out of curiousity!'. Similarly - if Outlook Express isn't configured securely then it can perform irreparable damage in the sub-second that an e-mail is in front of your eyes - even in the preview pane!

      By trying to capture the developers of web sites with the prospect of providing a more exciting web site MS have left open the biggest 'can of worms' that has ever been created - biggest in many respects! Just to confirm that this was such a serious mistake - the latest MS version of Internet Explorer (IE 7) actually has Active-X disabled by default - you can't get much more of an admission of error and guilt...

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Add a site to an IE Zone' are:

      Configuring Microsoft products for safety, security and privacy

      Permitting 'trusted senders' to 'download' richer content - Web sites

      Occasionally you will want or need to see a web site (OR AN E-MAIL - see How to trust an e-mail) as the sender intended you to view it - images, interactivity etc..

      To view a Web Site with full graphics/interactivity "etc." and associated risks

      By taking our advice you will have disabled certain MS features that are by far the biggest security holes for the consumer in the MS product line. The consequence of this change is that highly interactive sites that previously worked may not function correctly without intervention - they need to be "promoted".

      95% of the sites that have problems can be made to function as intended by promoting them from the "Internet Zone" (level 2) to one higher - the "Local Intranet" (3) or even the "Trusted" (4) zone. There are caveats to doing so - see How to trust a web site for the full details of setting this up in the first place.

      To promote a site from the (now restricted!) Internet Zone

      THIS PAGE is intended to show how to simply add a site to an elevated zone in MSIE (N.B. Microsoft Internet Explorer - doesn't work in Firefox!)

      When browsing - the simplest approach to elevate a site is to double click on the Zone indicator within Internet Explorer at the very bottom right of the browser window - see image to right:

      You will see four Zone icons across the top of a window.

      Simply click on the Local or Trusted Zone as appropriate - on the whole very, very few sites need to be in the Trusted zone because you should keep that for sites that you KNOW will need to take actions which are inherently risky - the classic one is Windows Update which makes fundamental changes to your PC every time it makes an update.

      The Local (or LAN) Zone is for those sites that you trust not to harm your PC but don't need any serious control over your PC other than to do things like show you web-based material in interesting formats etc.

      If you have chosen the latter then the next popup will NOT appear as it is only relevant for Local Area Network connections which includes Wireless (a.k.a. WiFi) networks.




      Then Click on "Sites" which is a button which will only become clickable when you select a zone other than Internet Zone.



      After clicking 'Sites' you will one of the next two popups that are shown below.

      IF you have chosen "Local Intranet Zone" which is symbolised by a small picture of a Globe with a PC in front of it then you will see the popup to the right, if not then skip this part of the operation.

      En-route to adding specific sites you will always be prompted for some generic inclusions - unless you know what you are doing you should disable all of these as anyone who (for instance) managed to encroach on your Wireless LAN could potentially trick you into running code from a dummy site which they could have running on a Laptop in a nearby Car Park for criminal intent.

      If in doubt you should check that all of the prompts that start with the words "Include all" are DE-selected as illustrated and then click on "Advanced".

      If you have chosen the "Trusted" zone you get straight to this popup.

      You can then enter the Web Site address that you wish to be promoted (e.g. www.tony-blair.gov.uk) and then click on "Add". If there is a prompt "Require server verification (https:) for all sites in this zone" then de-select it - i.e. no tick in the box. The restriction of requiring 'https' makes the use of zones almost impossible while adding little additional security in real terms. That choice will be remembered.

      Adding sites is straightforward and IE may offer the site for you to add without typing... on the whole be specific if the site is very large - e.g. microsoft.com then you might add these four:

      • windowsupdate.microsoft.com
      • update.microsoft.com
      • go.microsoft.com
      • microsoft.com/downloads

      this would allow 3 subdomains and 1 folder (prefix to microsoft.com like the first 3 above and one suffix - the last example).

      This would ensure that only those sites that are tightly managed to provide very specific facilities and content were allowed to take over your browser to the extent needed to update your PC.

      An * at the front permits all subdomains, e.g. *.bbc.co.uk includes news.bbc.co.uk as well as www.bbc.co.uk.

      If you then click on "OK" 2-3 times! you should find that the site will now have a changed symbol in the status bar at the bottom of MSIE which shows that the site is being treated as "Local Intranet" (or "Trusted") rather than "Internet". If it says 'Mixed' then see Notes¹.

      Notes

      1. If it says 'Mixed' then you can be sure that the web developers have made life difficult because they have split their content across multiple servers for some reason. eBay is a classic example of this in that they use all sorts of odd names: *.ebayimg.com, *.ebaystatic.com are examples. However - eBay is NOT a site that I would suggest that you trust ANYWAY. Not that I have any malevolence towards them but they have a huge amount of content that is not actually within their control as anyone can sell items on eBay and submit their descriptions.

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Brief IE Internet Zone Config' are:

      Configuring Microsoft products for safety, security and privacy

      Internet Explorer - INTERNET ZONE SETTINGS - also see Advanced, Outlook Express

      Just to re-iterate why this is so important - these are the SECURITY SETTINGS FOR ANY UNKNOWN SITE or one that you have chosen to remain at this 'level'. You may want to 'promote' trusted sites to a higher level using the instructions in How to trust a web site to allow them more freedom to exploit interactive and other features of your browser.

      For anyone who thinks that Active-X controls are more trustworthy when they are signed should see an old quote from the MS site - it shows what the early designers had in mind (or not!)...

      These are the changes to the settings for the Internet Zone after they have been (Re)-set to High (security).

      See images to right as an example of how to get to these settings from Internet Explorer. Click on "Tools" then "Internet Options" then "Security" (top Tab) then click on "Custom level" while having "Internet Zone" highlighted (the "Globe" icon).

      The easiest and safest way to achieve all these settings is to start by selecting "High" in the "Reset Custom settings" and then click "Reset". Doing this will switch off anything that is deemed (by MS!) as at all dangerous!

      Then you can restore the basic minimum to allow web sites to interact with you efficiently and effectively but without exposing the security flaws.

      The ten images to the right are what you want to achieve and the changes are hopefully highlighted in bright blue - enable Javascript and submit forms on an insecure connection - screen shots 8 and 9 to the right if you have already done a 'Reset to High'.

      As good background reading material the following link is MS advice for a commercial environment (Windows Server) but it is equally relevant for a home or small business user who wants to be more secure: Microsoft advice for commercial users of MS IE



      The bottom two images on the right are the only two changes that should be made to 'upgrade' the setting from 'High' to slightly less severe. If there is a site that you are keen to view and you trust both the owner and their competence in I.T. and you are absolutely certain that the site you are viewing really is owned by who you think it is only THEN you should consider promoting the site using the instructions in How to trust a web site.

      Above and to the right are the first
      two screens en-route to Security
      settings for the Internet Zone
      within Internet Explorer.

      On the left just below is where the 'Globe' is selected for the Internet Zone.

      On the right just below is the first of several screens of settings
      It is recommended that you click on 'High' in the 'Reset to:' field
      and click on the 'Reset' button which will then be highlighted.


      Active-X controls - to sign or not to sign - that isn't the question!

      The following quote from the MS web site is very old but is demonstrates how much faith you might want to have in even digitally signed Active-X controls:

      Sign that control

      To sign your control, you'll need to obtain a certificate from a Certificate Authority such as VeriSign, Inc. Find directions from VeriSign

      There are two classes of digital IDs for Microsoft Authenticode&tm; technology. Class 2 certificates, for individuals who publish software, cost US$20 per year and require that you provide your name, address, e-mail address, date of birth, and Social Security Number. After VeriSign verifies this information, you will be issued a certificate.

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'How to trust a web site' are:

      Configuring Microsoft products for safety, security and privacy

      Permitting 'trusted senders' to 'download' richer content - Web sites

      Occasionally you will want or need to see a web site (OR AN E-MAIL - see How to trust an e-mail) as the sender intended you to view it - images, interactivity etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

      To view a Web Site with full graphics/interactivity "etc." and associated risks

      By taking our advice you will have disabled certain MS features that are by far the biggest security holes for the consumer in the MS product line. The consequence of this change is that highly interactive sites that previously worked may not function correctly without intervention - they need to be "promoted".

      95% of the sites that have problems can be made to function as intended by promoting them from the "Internet Zone" (level 2) to one higher - the "Local Intranet" (3) or even the "Trusted" (4) zone. Two caveats to doing so:

      1. Only do this if you are absolutely certain that the owner, manager, developer and service provider of the site are completely reputable, competent and have not been compromised.
      2. There are situations where this will not suffice. In particular if a site needs to have a Plug-In downloaded or even a different version of a Plug-in before the site will become "alive".

        It is our strong recommendation that no Plug-ins other than Acrobat Reader should be allowed to run and under no circumstances should you download a Plug-in at the insistence of a site because there is a reasonable chance that they will direct you to a site that will look reputable but in fact will download code that will give control of your PC to ill-intentioned people on the web.

      Notes:

      • The other 5% would have failed anyway!, even if you had made no changes.
      • We leave level 1 for the Untrusted Zone where you can put sites that you really do not want to do anything with your PC at all!

      Making the Local Intranet Zone a little safer

      Even for sites you trust, you should customise SOME settings to lower the level of threat by making IE prompt prior to taking an action rather than it be automatic which is what you get when you tick 'enabled'.

      To change the settings you should single click on the symbol (PC in front of WWW globe) and then click on customise.

      The ones that I normally switch to prompt (if not already the default - as marked with an * below) are:

      • * Download SIGNED Active-X controls

        (Download UNSIGNED Active-X controls and Initialise and script ActiveX NOT marked as safe for scripting should already be Disabled)

      • * Access data sources across domains
      • * Allow Web pages to use restricted protocols for active content
      • Drag and Drop or copy and paste files
      • * Installation of Desktop items
      • * Launching programs and files in an IFRAME
      • Navigate sub-frames across different domains
      • Web sites in less priveliged web content zones can navigate into this zone
      • Allow paste operations via script
      • .

      I would also disable the pop-up blocker for these sites (two thirds down the page) and set the User authentication (very bottom) to prompt for user name and password

      Note that there will probably be only 6 out of all of the above that you need to change from their default for this zone AND you may want to reset SOME of them to Enable rather than prompt if you get too much irritation from the prompts because the sites that you place there use technology in a manner which causes them to create prompts. Another option is to move the domain yet higher (need to remove them from this zone first) into the trusted zone (Green circle with white tick inside) but obviously this is only for the most trusted sites.

      To promote a site from the (now restricted!) Internet Zone

      You may wish to use the Microsoft instructions as at Dec'06 or ours as follows...

      The instructions below are my attempt at making that easier and you will see some real examples below. Note that the 'Trusted Zone' is the very highest level of trust and normally reserved for the 'must have' sites or sub-sites such as Windows Update - *.windowsupdate.microsoft.com is one of few examples.

      Although the 'Local Zone' takes an extra 2 clicks to add sites it should be the zone chosen for any TRUSTED site with which you are having problems.

      Bear in mind that legitimate sites will often use third-party providers of I.T. services as part of their own site - either as a subdomain or an explicit 3rd party domain such as 'ad.doubleclick.net' - you need to trust the competence and integrity of the owners of the prime site that they will not allow you to be compromised by their suppliers.

      Also bear in mind that legitimate sites will have marketing as well as contractual aspects to their site. Whereas you may trust your Bank to manage your money you have to ask yourself the question - do I trust the people in marketing who are responsible for all of the Junk through my letter box? Trusting the whole of a vast domain should be avoided if possible.

      Explorer - upgrading a site to a higher ZONE SETTING

      Firstly you should ensure that IE is showing you the zone of web sites as you visit them, the following should be at the very bottom of your browser window. The words and images may not be exactly as shown.

      Note that this (Status Bar) is very useful for your SECURITY because it allows you to see the ACTUAL address of web sites prior to you clicking on any link! As a slight aside - this status bar is really useful in Outlook Express too, see How to trust an e-mail

      ...
      The ZONE is above - i.e. Internet in this case. Note that other Zones are
      named: Local Intranet, Trusted sites and Restricted sites as shown below

      If the above is not shown at the bottom of your (Internet Explorer) browser then click on 'View' at the top of the browser (after File and Edit - see image to right) and ensure that the phrase 'Status Bar' has a tick in front of it. Left click upon the words 'Status Bar' if there is not one. You MAY need to exit the browser and launch it again to get the above to display.

      The simple approach is to click on the 'Zone' in the right of the status bar at the bottom of the Internet Explorer Window as shown above. Left Click on the "Local Intranet Zone" which is symbolised by a small picture of a Globe with a PC in front of it. Then Click on "Sites". You should check that all of the prompts that start with the words "Include all" are DE-selected and then click on "Advanced".

      You can then enter the Web Site address that you wish to be promoted (e.g. www.tony-blair.gov.uk) and then click on "Add". If there is a prompt "require https" for these sites then de-select it. One of the reasons for removing the 'Include all' options is on the MS site as KB303650 Intranet site is identified as an Internet site when you use an FQDN or an IP address .

      Adding sites to the "Trusted" zone is simpler in that after single left-clicking the zone (Green with white tick) then the Sites option takes you directly to a prompt for site names. You should DE-select the option that says "insist on https connection to these sites".

      If you then click on "OK" three times! you should find that the site will now have a changed symbol in the status bar at the bottom of MSIE which shows that the site is being treated as "Local Intranet" rather than "Internet".

      En-route to adding specific sites you will always be prompted for some generic inclusions - unless you know what you are doing you should disable all of these as anyone who (for instance) managed to encroach on your Wireless LAN could potentially trick you into running code from a dummy site which they could have running on a Laptop in a nearby Car Park for criminal intent.

      Adding sites is straightforward and IE may offer the site for you to add without typing... on the whole be specific if the site is very large - e.g. microsoft.com then only allow subdomains or folder (prefix vs suffix). * at the front permits all subdomains.

      To the left is how you select the Trusted Zone - then click 'Sites'. Above is an example of adding the whole of the bbc.co.uk site to your trusted zone. Demanding secure connection (https:) doesn't tend to work even with banks as they typically have many (sub-)domains of which only some use https:.

      Above and to the right are what MS IE will show in the very bottom right when you visit sites you have put in the Trusted and Local Zones.


      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'IE Config for All Zones' are:

      Configuring Microsoft products for safety, security and privacy

      Internet Explorer - ADVANCED - also see Internet Zone & Outlook Express

      Just to re-iterate why this is so important - these are (some of the) SECURITY SETTINGS FOR ALL SITES. If a Spam e-mail fools you into clicking on a 'dodgy' link these settings can be just as disasterous as the Internet (default) Zone. The easiest exploit being that they make the link text appear legitimate but the real destination simply doesn't match or more subtley - a character or two different!

      -->
      These are some of the Advanced settings for MS IE - they apply across all zones and are therefore almost as important as the Internet Zone settings (See Brief IE Internet Zone Config). To get to these settings from Internet Explorer simply click on "Tools" then "Internet Options" then "Advanced" (top Tab)

      The six images to the right are what you want to achieve:

      • Disable all forms of "Install on Demand" - as the name implies this is a serious exposure.
      • Disable 3rd-party extensions - YOU MIGHT NOT WANT to do this IF you use a Toolbar - the Google TOOLBAR is an example.

        Note that if you experience pop-ups when browsing and any unusual or spontaneous behaviour of the browser then it is worth turning this off just to see if your browser has been 'hijacked' using this MS 'extensibility option'!

      • Disable any 'Active Content' on your hard drive - just in case you downloaded something and launched it later.
      • Warn you if your input to a form is being re-directed to a web site which differs from where it came from.

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Outlook Express Config guide' are:

      Configuring Microsoft products for safety, security and privacy

      Outlook Express - also see (MS IE) Zone and Advanced Settings

      You MAY find that some of these settings are already in place because MS realised the exposure they had created and changed SOME defaults - the most obvious of which was the choice of 'More Secure' vs 'More Functional'.

      Please note that these settings need to be changed in EACH ACCOUNT (known as Identity in MS OE - click on File, Identities) that you have - this is a benefit in that you can treat different sources of e-mail distinctly - 'Read all in plain text' through to having a more formal 'Signature' (not shown).

      These are the security-related settings for Outlook Express. To get to these settings from Outlook Express simply click on "Tools" then "Options" then the appropriate Tab (top).

      The four images to the right are what you want to achieve - see each cell.

      You may also want to move the 'Store Folder' under the 'Maintenance' Tab so that it easier to back-up BUT (contrarily) ONLY DO THIS JUST AFTER DOING A FULL BACKUP of your e-mails or when you first set-up your PC.

      If you only want to make changes incrementally then by far the most important is the 'Restricted sites Zone' on the very last screenshot, the second most important is the 'Block external images & content in HTML e-mail'. NEITHER OF THOSE CHANGES SHOULD CAUSE ANY PROBLEMS FOR LEGITIMATE MAIL and they are easily 'reversable'.

      Please not that WINDOWS 98 DOES NOT SUPPORT THE 'Block' OPTION and so the only safe way to handle e-mail, especially on a Spammy account is to have the harsher setting of 'Read all mail in plain text' - see the top right (Read Tab) screen shot.

      Don't auto-login to Messenger or download e-mails while you may be absent

      Read all messages in plain text - ONLY IF ON Win98 or you choose not to take the "Block images and other external content in HTML e-mail" option under Security - see below.

      Don't add people to your address book automatically

      Take the more secure (zone - see above) options, warn you of applications trying to send out e-mails as you, stop attachments being opened*** and "Block images and other external content in HTML e-mail" - XP+ only.

      *** Note that this is a LITTLE extreme because it stops virtually everything but this web page is aiming to show the most secure option. Do consider the option to have more than one e-mail account (in MS OE) as a way of managing the constraints on your e-mail especially tight on a Spammy account but may not as severe on a well managed-one.


      popp pct=200
      popx wid=600
      popp pct=200 -->

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'How to trust an e-mail' are:

      Configuring Microsoft products for safety, security and privacy

      Permitting 'trusted senders' to 'download' richer content in E-MAILs

      Occasionally you will want or need to see an e-mail (OR A WEB PAGE - see How to trust a web site) as the sender intended you to view it - images, interactivity etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

      Detecting bad links - especially valuable to avoid IDENTITY THEFT

      This is so simple to implement but can save your PC and your identity. When someone sends a link in an e-mail they can choose to show you text which is different to the actual web address that you will visit when you click on it!

      To avoid this obvious problem you should enable the 'Status Bar' in Outlook Express by clicking on View and then Layout - see image to right.

      The option is enabled by checking the 'Status Bar' as shown to the left.

      When you then hover over any link in an e-mail you will see the REAL address which you will be sent to if you click on that link - STILL BE CAREFUL because fraudsters will obviously try to fool you with spelling mistakes. This is an excellent reason to have your default (Internet Zone) browsing security set to very high and only promoting sites to higher zones when you are absolutley certain you can trust the exact site names, see How to trust a web site for more details.

      To view an e-mail with full graphics/interactivity "etc." and associated risks

      Opening any attachments exposes you to great degrees of risk so please only open items when you:

      • already expected exactly whatever has arrived from the Sender and that notification was NOT sent by e-mail unless you are absolutely certain that it was created by the human author who you trust.
      • have checked your Anti-Virus is up-to-date in the past 2 days
      • normally see file 'extensions' on ALL documents (not just in mail) and the extension of the attachment is one you explicitly know and have a trusted program which you know will be used to open it. For example - a '.pdf' extension is normally opened with Acrobat reader but if you don't normally see the '.pdf' then the file may actually be called: 'OpenMe.pdf   .exe' which would be run as a program on your PC with your authority to make changes to any part of it!

      Apart from attachments - improving the visual appearance of (HTML) e-mails

      With the option set in Outlook (Express) to view all messages as plain text then you have not only stopped most viruses, worms and Spam tracking applications but you can process e-mail much faster because you see the body text of what people are sending rather than any peripheral marketing or "fancy" material that is intended to impress you. With XP and Outlook Express you can now choose "Don't load remote images" which when coupled to the use of the untrusted zone as the settings for things such as JavaScript makes this as safe as 'Read all in Plain Text'.

      Occasionally you will want or need to see an e-mail as the sender intended you to view it - images etc.. Bear in mind that if you are not absolutely certain that the sender was fully in control of their PC when the e-mail was sent you may be exposing yourself to a serious computer virus that could cost £300-500UKP to fix and a lot more in terms of lost business, data and many other bad consequences.

      When using the (XP only) Outlook Express option to 'Block remote images and content'

      If you have kept up-to-date with Windows Updates then as of Nov'06 you should now get a narrow bar of black on grey writing just above the text of the e-mail with the words 'Some pictures have been blocked to help prevent the sender from identifying your computer. Click here to download pictures'

      If the only thing you want to do is to see the images and you don't mind the sender knowing that you have opened the e-mail then simply click on the prompt as described above.

      If you want to do/see more then you may need to resort to the technique below which is described for Windows 98 users.

      When using the 'Read all messages as plain text' in Windows 98 or XP Outlook Express

      To see images that have not been downloaded there is a workaround that is OK for the occassional e-mail. The process is simply to click on the Reply or Forward buttons - this should now show all images. If you then need to make the links in the e-mail 'clickable' it is a little more tortuous. You need to click on 'View' and then 'Source Edit' while forwarding an e-mail. You will then have three Tabs at the bottom of the editing window - choosing 'Preview' allows you to click on links.

      Note that this will not allow you to print e-mails in their rich format - you need to use the 'Block images' option in XP OE rather than the 'Plain text' option which Windows 98 users must use unless they have different accounts and identities set-up so they can process different mail sources in different ways.

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Detailed IE Internet Zone Config' are:

      Configuring Microsoft products for safety, security and privacy

      Internet Explorer - INTERNET ZONE SETTINGS - also see Advanced, OE and Brief version

      Just to re-iterate why this is so important - these are the SECURITY SETTINGS FOR ANY UNKNOWN SITE or one that you have chosen to remain at this 'level'. You may want to 'promote' trusted sites to a higher level using the instructions in How to trust a web site to allow them more freedom to exploit interactive and other features of your browser.

      For anyone who thinks that Active-X controls are more trustworthy when they are signed should see an old quote from the MS site - it shows what the early designers had in mind (or not!)...

      These are all the settings for the Internet Zone. To get to these settings from Internet Explorer simply click on "Tools" then "Internet Options" then "Security" (top Tab) then click on "Custom level" while having "Internet Zone" highlighted (the "Globe" icon).

      The easiest and safest way to achieve all these settings is to start by selecting "High" in the "Reset Custom settings" and then click "Reset". Doing this will switch off anything that is deemed (by MS!) as at all dangerous!

      Then you can restore the basic minimum to allow web sites to interact with you efficiently and effectively but without exposing the security flaws.

      The ten images to the right are what you want to achieve and the changes are hopefully highlighted in bright blue - enable Javascript and submit forms on an insecure connection - screen shots 8 and 9 to the right if you have already done a 'Reset to High'.

      As good background reading material the following link is MS advice for a commercial environment (Windows Server) but it is equally relevant for a home or small business user who wants to be more secure: Microsoft advice for commercial users of MS IE

      To the right is a complete set of screen shots of the settings, to achieve them is actually just 4-5 clicks - Reset to High security as described above and then make the two changes in Brief IE Internet Zone Config which are the only settings that need to be 'upgraded' in order for the zone to be useful for browsing the web.


      Active-X controls - to sign or not to sign - that isn't the question!

      The following quote from the MS web site is very old but is demonstrates how much faith you might want to have in even digitally signed Active-X controls:

      Sign that control

      To sign your control, you'll need to obtain a certificate from a Certificate Authority such as VeriSign, Inc. Find directions from VeriSign

      There are two classes of digital IDs for Microsoft Authenticode&tm; technology. Class 2 certificates, for individuals who publish software, cost US$20 per year and require that you provide your name, address, e-mail address, date of birth, and Social Security Number. After VeriSign verifies this information, you will be issued a certificate.

      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Safe browsing in 2010' are:

      No HTML page to display for 'bbrosafe.htm'


      Contents of page 'Outlook setup Oct06' are:

      Outlook Express - general account setup (for new mail servers)

      Getting into the 'account settings'

      The first steps are:

      1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
      2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
      3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


      Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

      You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


      The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

      Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

      Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


      The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same. Your account name MUST have the '@' and domain name appended to your User Name.

      'Secure Password Authentication' must be UN-checked and conversely:

      'My server requires authentication' must be CHECKED as shown to the right.

      As of October 15th 2006 the physical server name is: ventura.xssl.net which can be used in both boxes (POP3 and SMTP) as shown to the left. This server name can also be used for secure access to e-mail using a web browser, you will have been sent a link for this as it is lengthy.

      If you prefer to use your own mail server name then please use mail.yourdomain.co.uk (or .com) where yourdomain is the piece after the www. in your own web site address.


      On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

      • Dial-Up users should have the box UN-checked
      • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
      • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


      The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is beyond the scope of this short Web page to explain what needs to be filled-in.


      The Advanced Tab (shown to the Left) can be left with everything unckecked and Out/In ports set to 25 and 110 as shown.

      However, if you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example.

      If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

      • Do not use an expiry period of greater than 22 days
      • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
      • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.


      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Web-mail management' are:

      No HTML page to display for 'bwebmmgt.htm'


      Contents of page 'Click for 22Apr11 UPGRADE details' are:


      A summary of the changes needed as a result of the recent server upgrade

      In a nutshell - the security checking for your mail

      1. Whereas your e-mail ACCOUNT name used to allow your own domain after the '@' sign - you now need to have the physical server name after the '@' sign. This will be one of (most likely first): secure.site-4u.com, ms0.site-4u.com, sfc.site-4u.com - the latter is only for customer who have received "Quarantine Digests" from a filter we use for pre-existing Spammy accounts.
      2. OPTIONALLY you can also increase the security of your e-mail connection but please only do this AFTER you have done, tested and recorded #1 above. This requires two changes - firstly the server name must be ventura.xssl.net and secondly - on the Advanced tab in Outlook Express you should click 'This server requires a secure connection' for both incoming and outgoing server - you will notice that the port numbers change from 25 and 110 respectively to 465 (or 26 if that fails) and 995 - if that doesn't happen automatically then click on OK / Close and try both sending and receiving mail and IF one fails (in/out) then change the appropriate port number to that above.

      What follows is the latest instructions - in particular for anyone using mail on a mobile device

      Outlook Express - general account setup

      Getting into the 'account settings'

      The first steps are:

      1. Open Outlook Express and wait until any startup activity has finished (e.g. Send and Receive Mail)
      2. Select the Tools option from the action list just below the Window title bar (bright blue at the top of the window)
      3. then choose Accounts... as shown to the right. This option is usually the second from the bottom in the 'Tools' list


      Of the Tabs across the top - all but the 'Mail' Tab are irrelevant for average users. Clicking on it will display all of your e-Mail accounts as shown to the left.

      You should then double-click on the account you want to change. FYI that is equivalent to selecting the account (single click) and then clicking upon 'Properties'.


      The first (top) item you can change is the name that only you see and it is only shown when doing a 'Send/Receive' and when Exporting and Importing Internet account files.

      Under 'User Information' you should fill in the Name and E-Mail address to whatever degree of anonymity (or otherwise) you choose. Obviously if you want to receive replies then the E-Mail address needs to be at least an alias at a domain where you can pick up mail.

      Leave the 'Include when...' blank IF you have more than one outgoing E-Mail address that you want to be able to select when sending but the Incoming address is already in an account that IS included - i.e. box ticked.


      The Servers Tab will always be unique to the server that you are using to send and receive mail. For our servers we keep it simple by having the names of both Incoming and Outgoing servers the same.

      The latter part (after the '@') of the account name MUST be one of:

      secure.site-4u.com for MOST users, ms0.site-4u.com for A SMALL number of users or sfc.site-4u.com for those users who used to get Spam Filtering by Mail-Foundry sending you "Quarantine Digests" most days of the week Your account name MUST have the '@' and server name appended to your User Name.

      'Secure Password Authentication' must be UN-checked and conversely:

      'My server requires authentication' must be CHECKED as shown to the right.

      As of 22 Apr 11 the server name is: ventura.xssl.net and CAN can be used for In/Out servers (POP3 and SMTP) as shown to the left.

      The above server name can also be used for secure access to e-mail using a web browser, this is typically our 3-5 letter reference on your invoice followed by .bb4t.co.uk, for example: tesco.bb4t.co.uk



      On the Connection Tab it will depend upon how you connect to the Internet but as a rule of Thumb:

      • Dial-Up users should have the box UN-checked
      • Users with real LANs (Local Area Network) should probably have the box ticked and the LAN selected.
      • Broadband users will depend upon their suppliers (of Broadband) and the technology they have used. If it is working without problems then 'leave it'. If users are getting disconnected and the 'Disconnect after Send/Receive' ISN'T CHECKED in Outlook Tools -> Options -> Connection (Tab) then try unchecking it.


      The Security Tab (not illustrated) is for advanced users only everything will be unchecked and '3DES' will be displayed as an algorithm. If anything IS filled in then it is beyond the scope of this short Web page to explain what needs to be filled-in.


      The Advanced Tab (shown to the Left) can be left with everything unckecked and Out/In ports set to 25 and 110 as shown.

      However, if you use SquirrelMail (The name for WebMail on our servers) you MAY wish to keep temporary copies of Incoming e-Mails on the server for use when using Squirrelmail - offsite for example.

      If you choose this option then you will need to manage within your disk quota as exceeding it will cause e-Mail delays and even rejection. So please:

      • Do not use an expiry period of greater than 22 days
      • Remember to delete your 'Trash' folder on the server very regularly if you delete e-Mails in Squirrelmail prior to opening Outlook
      • Ensure that e-Mails with large attachments are deleted as quickly as possible - for instance - when the attachments have been detached and a reply (with original text perhaps) has been made.


      I hope that has been useful. Any Comments, suggestions or corrections to: Contact us please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Virus and Spam' are:

      Links to other sites that may be useful

      Please note that Business before Technology has no relationship with any of the sites listed below except those marked with a ** or *** and strongly recommends that you cross-check any information contained within them before assuming their content is valid.

      Please read the basic advice at the end of this page about practical ways of backing up your PC before you use ANY of the products that may be on offer at these Web Sites.

      Spam filtering

      • www.mailwasher.net/ Free (for personal use etc.) Spam filter
      • www.symantec.com/sabu/nis/nis pe/ Norton Internet Security
      • Mail filtering services are available from a variety of companies but it would not be appropriate to provide links to them without some knowledge of your requirements. Please use the Simple contact form to get in touch.
      • Interesting ONLY if you want to see what sort of triggers make an e'Mail get marked up as Spam: spamassassin.org/tests.html Credits due to SpamAssassin who produce an Open Source Spam filtering tool in use at the Servers that we use.

      e'Mail hosting known to provide an Easy to Use facility for Aliasing, Auto-responders etc.

      • site-4u.com Domain registration and Mail hosting services***.
      • www.unitedhosting.co.uk Hosting services. This company does not offer a specific e'Mail only package because they normally host Web Sites on a domain. However, they do host the Business before Technology site and have provided good service and facilities.

      FireWall - real time intrusion prevention

      Virus/Worm related sites

      MS Windows file extension / association issues

      MS Windows security holes and fixes

      Defeating: Trojan Horses, Keystroke Trackers, Dialers Phishing tools and Pop-up Ads

      Although it would be ideal to have one tool for the purpose, these two together are better in combination than each alone.

      General reading about on-line privacy, security and related topics

      Domain registration

      • site-4u.com Domain registration and Mail hosting services***.
      • 123-reg.co.uk Domain registration services. Includes some aliasing / forwarding / auto-responder facilities.

      Links above marked with a *** are to a site managed by one of the Xper Associates that presented at the Spam Seminar.

      Note that all other relationships with companies above are affiliate status in that we are not recommending their products but may receive a very small fee for passing leads on to the site in question. All such sites are marked above with a **. The use of these links is to establish whether our guidance and Web Site linkages are effective. All monies raised will be contributed to a local charity on an annual basis.

      Taking system backups - the safe way to try out new software

      Please also note that you should take a full system backup of your PC and the data you have on it before installing this type of "system level" software. Because of the extent of the Service Packs that Microsoft are delivering as part of Windows Update (which in today's Web world is no longer an optional service) your hardware may also need to be upgraded. 128MB of RAM is a minimum for any Windows system (e.g. 98SE, 2000) and 256MB is now an absolute minimum for Windows XP.

      If you only have one physical drive in your PC and it is used for business data and processes that would be disrupted if that PC failed then it is recommended that you add a second hard drive at a cost of less that £60 for the hardware - excluding fitting and formatting. The 2nd drive should be regularly maintained as a set of "Mirrors" of your existing hard drive using a tool such as PartitionMagic. Norton Ghost can be used and is especially useful for backing up to DVD as it can compress a drive as well as create a backup suitable for off-site storage.

      You should also back up your (User) data, the following is a basic list, there are more but those require more in-depth discussion / consultation than a Web Site can offer:

      • e-Mail storage for Outlook users this can be made safer and much easier to backup and restore if the Store Folder is kept outside of the 'Documents and Settings' folders and ideally not on the 'C-Drive' at all.

        You must close down Outlook before doing such a backup but when complete the whole of your mail - InBox, Sent, personal folders etc. is held in the single Store folder copy that you can write to a CD-RW (less than 500MB) or DVD-RW (less than 4GB).

      • Windows Address Book cannot be moved in most versions of Windows and as such you will need to periodically Export the WAB onto your backup media.
      • My Documents is where later versions of Windows (XP for instance) are relatively insistent upon storing files that you create or simply save. The problem is that this can become very large, especially as the default is to have the 'My Videos', 'My Pictures' and 'My Music' folders underneath the main 'My Documents' folder.

        It is strongly recommended that this should be kept off the 'C-Drive' because the latter becomes impossible to perform a full disk backup. A separate partition is a minimum requirement for a 'Home' user but for any user that has business-related data of any significance then this should be a separate hard drive as suggested above.

      • My Favourites should be backed up separately if it is not within the 'My Documents' folder.

      Contents of page 'W98 AntiVirus issues' are:

      No HTML page to display for 'bw98issu.htm'


      Contents of page 'Useful Web pages' are:

      Links to other sites that may be useful

      Please note that Business before Technology has no relationship with any of the sites listed below except those marked with a ** or *** and strongly recommends that you cross-check any information contained within them before assuming their content is valid.

      Please read the basic advice at the end of this page about practical ways of backing up your PC before you use ANY of the products that may be on offer at these Web Sites.

      Spam filtering

      • www.mailwasher.net/ Free (for personal use etc.) Spam filter
      • www.symantec.com/sabu/nis/nis pe/ Norton Internet Security
      • Mail filtering services are available from a variety of companies but it would not be appropriate to provide links to them without some knowledge of your requirements. Please use the Simple contact form to get in touch.
      • Interesting ONLY if you want to see what sort of triggers make an e'Mail get marked up as Spam: spamassassin.org/tests.html Credits due to SpamAssassin who produce an Open Source Spam filtering tool in use at the Servers that we use.

      e'Mail hosting known to provide an Easy to Use facility for Aliasing, Auto-responders etc.

      • site-4u.com Domain registration and Mail hosting services***.
      • www.unitedhosting.co.uk Hosting services. This company does not offer a specific e'Mail only package because they normally host Web Sites on a domain. However, they do host the Business before Technology site and have provided good service and facilities.

      FireWall - real time intrusion prevention

      Virus/Worm related sites

      MS Windows file extension / association issues

      MS Windows security holes and fixes

      Defeating: Trojan Horses, Keystroke Trackers, Dialers Phishing tools and Pop-up Ads

      Although it would be ideal to have one tool for the purpose, these two together are better in combination than each alone.

      General reading about on-line privacy, security and related topics

      Domain registration

      • site-4u.com Domain registration and Mail hosting services***.
      • 123-reg.co.uk Domain registration services. Includes some aliasing / forwarding / auto-responder facilities.

      Links above marked with a *** are to a site managed by one of the Xper Associates that presented at the Spam Seminar.

      Note that all other relationships with companies above are affiliate status in that we are not recommending their products but may receive a very small fee for passing leads on to the site in question. All such sites are marked above with a **. The use of these links is to establish whether our guidance and Web Site linkages are effective. All monies raised will be contributed to a local charity on an annual basis.

      Taking system backups - the safe way to try out new software

      Please also note that you should take a full system backup of your PC and the data you have on it before installing this type of "system level" software. Because of the extent of the Service Packs that Microsoft are delivering as part of Windows Update (which in today's Web world is no longer an optional service) your hardware may also need to be upgraded. 128MB of RAM is a minimum for any Windows system (e.g. 98SE, 2000) and 256MB is now an absolute minimum for Windows XP.

      If you only have one physical drive in your PC and it is used for business data and processes that would be disrupted if that PC failed then it is recommended that you add a second hard drive at a cost of less that £60 for the hardware - excluding fitting and formatting. The 2nd drive should be regularly maintained as a set of "Mirrors" of your existing hard drive using a tool such as PartitionMagic. Norton Ghost can be used and is especially useful for backing up to DVD as it can compress a drive as well as create a backup suitable for off-site storage.

      You should also back up your (User) data, the following is a basic list, there are more but those require more in-depth discussion / consultation than a Web Site can offer:

      • e-Mail storage for Outlook users this can be made safer and much easier to backup and restore if the Store Folder is kept outside of the 'Documents and Settings' folders and ideally not on the 'C-Drive' at all.

        You must close down Outlook before doing such a backup but when complete the whole of your mail - InBox, Sent, personal folders etc. is held in the single Store folder copy that you can write to a CD-RW (less than 500MB) or DVD-RW (less than 4GB).

      • Windows Address Book cannot be moved in most versions of Windows and as such you will need to periodically Export the WAB onto your backup media.
      • My Documents is where later versions of Windows (XP for instance) are relatively insistent upon storing files that you create or simply save. The problem is that this can become very large, especially as the default is to have the 'My Videos', 'My Pictures' and 'My Music' folders underneath the main 'My Documents' folder.

        It is strongly recommended that this should be kept off the 'C-Drive' because the latter becomes impossible to perform a full disk backup. A separate partition is a minimum requirement for a 'Home' user but for any user that has business-related data of any significance then this should be a separate hard drive as suggested above.

      • My Favourites should be backed up separately if it is not within the 'My Documents' folder.

      Contents of page 'Setup Remote Assistance' are:

      Instructions for requesting Remote Assistance from Brian R.

      Please note that this is only possible if you are using Windows XP Home or Professional

      Using Remote Assistance - Windows XP only

      If you have used Remote Assistance in the past 6 months then go to number 4 below.

      If you have used Windows Messenger in the past 6 months then go to number 2 below.

      These instructions start with the basic pre-requisites - you will need to have Windows Messenger installed and available. You will also have to have 'Remote Assistance' enabled.

      1. First you should check that you have a recent version of Windows Messenger.

        Click on Start -> All Programs -> Windows Messenger.

        If you have searched rigorously and cannot find 'Windows Messenger' but you can see 'Remote Assistance' (RA) in 'All Programs' then you will have to invoke Messenger from within RA.

        Download the latest version (for free) from: www.microsoft.com/windows/messenger/.

      2. Verify that Remote Assistance is enabled. Firstly do either one of the following:
        • In Control Panel, click System.
        • In the Run dialog box, type sysdm.cpl, and then click OK.

        Then - On the 'Remote' tab, in Remote Assistance, select the Allow Remote Assistance invitations to be sent from this computer check box if it is disabled, and then click OK.

      3. Signing into Windows Messenger with the Guest account:

        If Messenger has automatically signed you in as another user then you will need to click upon 'File' and then 'Logout'

      4. To sign into Windows Messenger you need to get to a page that looks like one of the following:

        If you have been automatically signed in to our Guest e-Mail account and the screen looks exactly as shown above - i.e. your name is 'Guest' and the list of people below is just one - 'Brian R'. In that case you can proceed to the screen below on the right.

        If there is another list of people 'File' then 'Logout' UNLESS you have been automatically

        You will then be presented with the screen shown to the right...


        If this screen is available you should click on 'Sign in with a different account' as shown above.

        You should then have a page which looks like the one on the left below.

      5. From Windows Messenger you can request RA by selecting 'Actions' and then 'Remote Assistance' in the toolbar at the very top of the messenger Control window (as opposed to a Conversation Window).

        If you have previously requested our assistance by this method then you should simply be able to select our entry ( ) from the list by clicking on the Down Arrow .

        The password is regularly changed and you should have been told what that is by telephone or e-Mail in the past 24 hours.

        You will then be presented with the first screen above which is where you can then select Actions as shown to the right...


        When you click on 'Ask for Remote Assistance' another window will then appear

      6. Depending upon the work that you require us to perform we may:
        • Simply need to observe your screen and talk you through what needs to be done OR
        • Need to take control of your screen because the tasks to be performed are complex or you may prefer us to do so

        If we do need to take control then an alert will appear to that effect. Your confirmation will be required before control can be passed. At any time following you will be able to use the 'ESC' key to stop the remote control session.

      If you have any suggestions about how these instructions could be improved then please use the contact facility on this Web site - you can choose to fill in a form if you want to remain anonymous OR you can use the e-Mail address provided.

      If Remote assistance is failing then you may wish to check out the FAQ at MicroSoft: www.microsoft.com/windowsxp/using/helpandsupport/rafaq-general.mspx


      I hope that has been useful. Any Comments, suggestions or corrections to: Our contact details please. This would be especially useful if the software environment you have is different to mine and the headings, text or prompts are different.


      Contents of page 'Probus - Broadband options' are:

      No HTML page to display for 'bprobus1.htm'


      Contents of page 'Probus - Foils used on Monday' are:

      No HTML page to display for 'bprobusf.htm'


      Contents of page 'Probus' are:

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      Contents of page 'Terms and Conditions' are:

      Terms and Conditions of our services - please read thoroughly

      The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

      There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

      If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

      The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

      1. Definitions:

        In the remainder of this document:

        1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
        2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
        3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
        4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
        5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
        6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
        7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
        8. "Offending Material" means any material, data, images or information which is:
          1. in breach of any law. regulation, code or practice or acceptable use policy; or
          2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
          3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
        9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
        10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
        11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
        12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
        13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
      2. Basis of contract:
        1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
        2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
        3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
        4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
      3. Domain names:

          This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

        1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
        2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
        3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
        4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
        5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
        6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
      4. Web site design:

          This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

        1. The Supplier will design the Customer's Web Site in accordance with the Specification.
        2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
        3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
        4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
        5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
        6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
            the Customer shall give the Supplier at least fourteen (14) days' written notice: and
          1. The Supplier may at its discretion charge such additional fees as it deems fit.

          Any such changes shall he subject to the Suppliers written agreement.

        7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
      5. Intellectual property rights:
        1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
        2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
        3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
      6. Variations in price and time:
        1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
        2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
        3. Prices are valid for 30 days from the estimate or quotation date.
        4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
        5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
        6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
        7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
      7. Preliminary work:
        1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
      8. Liability:
        1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
      9. Indemnity:
        1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
      10. Limitation of liability:
        1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
        2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
        3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
      11. Claims:
        1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
        2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
        3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
      12. Delivery and payment:
        1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
        2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
        3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
        4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
        5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
        6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
      13. Force majeure:
        1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
      14. Termination:
        1. This clause applies if:
          1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
          2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
          3. the Customer ceases, or threatens to cease, to carry on business: or
          4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
        2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
      15. Notices:
        1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
      16. Entire contract:
        1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
      17. Cancellation:
        1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
      18. Assignment:
        1. Neither party shall assign the whole or any part of the contract.
      19. Arbitration:
        1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
      20. Waiver:
        1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
      21. Confidentiality:
        1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
      22. Illegality:
        1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
      23. Law:
        1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
      24. Terms and conditions relevant to, but not exclusive to this particular type of work
        1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
        2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
        3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
        4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
        5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

      Contents of page 'Help when you need it' are:

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      Contents of page 'Assistance when you need it' are:

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      Contents of page 'Assistance by e-mail & online' are:

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      Contents of page 'Assistance by Messenger & online' are:

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      Contents of page 'Assistance by NetMeeting' are:

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      Contents of page 'Setup of NetMeeting' are:

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      Contents of page 'Remote Assistance checklist' are:

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      Contents of page 'Setting up a network of experts' are:

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      Contents of page 'Assistance by e-mail in Vista' are:

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      Contents of page 'Where to Start' are:

      Effective use of I.T. in Business - Where to Start

      Our mantra is to be led by business issues and ideas which is why the business is not just the starting point but the anchor point between all steps of our project process.

      Getting the right balance between vision and pragmatism when working with technologies that are evolving by the month can be challenging but that is a major part of both the skill and knowledge that we bring to the engagement.

      Your business, its markets, suppliers, economics etc. will hopefully be changing a little slower but that may not be true for all time. Bridging the gap between what technology has to offer (and at what reasonable costs!) with your business is what we at Business before Technology do!.

      Some time later, when you are confident that we understand what you want to achieve and the constraints within which you want us to work (budget, timescales etc.), THEN we can then help you:

      • Choose domain names for your e-mail and Web Site(s) - for offline marketing as well as on!
      • Decide the layout and structure of your site
      • Decide how each page is laid out and what should be common to every page
      • Choose the best style of navigation for your prospects
      • Decide what critical words, phrases and pages must be on your site
      • Get you "noticed" on the Web - primarily via Search Engines but depending upon your business you may have other ways of doing so
      • Manage and maintain your site to keep the content fresh and relevant
      • Measure the performance of the site and make amendments to suit changes in users, markets, competitors, technologies etc.

      Contents of page 'FAQs and useful articles' are:

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      Contents of page 'Keep safe in Wireless HotSpots' are:

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      Contents of page 'Dangers of the Internet Cafe' are:

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      Contents of page 'Site Design - our view' are:

      Site design - ours and yours!

      Our site is designed with three objectives in mind:

      • to let visitors know what Business before Technology does, and some of the how, why and who-with
      • to be easy to use by adopting "best practises" and user dialogues from the best sites of the Web
      • to look attractive but not distractive from the business purpose (sorry about the corrupted English)

      with the overall aim of showing you by example what we believe is appropriate for an I.T. services company to have as a presence on the Internet.

      Because a lot of what you might want to know about us is across several Web pages we are keeping links to different pages as low profile until you have seen them - they will then be seen in a bright blue so that you can recognise them and also remember the content that those links represent. This is only one style of Web design we have obviously used many others appropriate to their business context.

      What if you don't like the way that these pages are laid out?

      Your company may need something completely different to these pages but rather than try to pre-judge what that might be we offer to demonstrate the look and feel of any other site that you have seen on the Web as part of our proposal to your company. That way you can see that we have the capability and you get to refine what you want at a very early stage. Bear in mind that different types of business have very different target audiences and even with similar audiences the layout, style, interactivity and many other aspects of the site will depend completely on the purpose(s) that the site is being used for.

      Please however note that we are not betraying our company principles and even it's name. We cannot stress strongly enough that decisions about technology should always be a late phase in any project, however it is reasonable that a customer gains confidence in us as a potential supplier by a variety of means - this prototyping is a method that can greatly assist that aim.

      At Business before Technology, we take pride in being open-minded but will always call out to the project sponsor what we believe is in the best interests of the business even if that is contentious.

      At the end of the day (/project!), you, the project sponsor are the sole arbiter of how your business proposition should be deployed and portrayed on the Web! and if 3D spinning dice is what you feel is appropriate on the home page - so-be-it.


      Contents of page 'Company Aims' are:

      Company Aims

      We prosper by delivering value to our customers. To achieve this we promise to:

      • communicate in terms that you can relate to whether that is cash-flows and profit, customer loyalty and care or, if you want those translated into I.T. we can do that too - as long as we can see the relevance to your business.
      • provide sound advice on the commercial exploitation of the Internet and related topics and to make it clear when and if we are not qualified to do so.
      • explain in business terms what we are proposing, even if the translation into technology and delivery of a solution is complex.
      • be pragmatic when "making things happen" but equally innovative, and we hope inspirational while your ideas are in their conception.
      • keep you well-informed about the work that we do for you.
      • have an awareness of tools, techniques, methods and related technologies which we can use to help you make good decisions when investing in projects which involve the Internet.

      For instance, we have in-house skills in the areas of:

      • Marketing - traditional and of course - in-depth "on-Line"
      • Sales - traditional and of course - in-depth "on-Line"
      • Business Analysis, specialising in the translation into Information Technology
      • Server technologies - PC to Mainframe
      • Client technologies and user interfaces - Windows and not

      Over the past 5-6 years we have also developed a capable and reliable network of associates who we can introduce to clients (or sub-contract if preferred) in related areas such as:

      • Hosting services (or ISPs as they are often referred-to)
      • Graphical designers
      • Press Relations

      Contents of page 'Links to other resources' are:

      Useful links - to other service and product providers on the web

      The web gets its name from links like these. Our company has trust in the following companies which also do business on the Web.

      Bear in mind that although we cannot make any representations on their behalf and cannot make recommendations without a full understanding of what your business needs are - some of the links below may result in our company receiving a trivial benefit for the traffic and business that we generate.

      What they do or provide Who they are
      (links are 'clickable')
      18185 is an ADDITIONAL Telephone service IF you pay BT for your landline - see BELOW for what BT OFFERS. As at Jun'09 they (18185) offer calls to:
      • mobiles for 6p per minute (ppm)
      • UK landlines for 5p PER CALL - no extra ppm charge even for 2-3 hour calls! - ideal for 'certain people' (50% of UK population?)
      • approx. 30 worldwide destinations at less than 2ppm
      • many countries at 1ppm or less - even to mobiles - US, China etc.

      The minor irritation of dialling 18185 in front of any number is offset by not just cost but the fact that if you want to use BT for any call you simply omit this (18185) prefix.

      18185 also see
      / compare to:
      18866
      although I
      think it is
      slightly more
      expensive.
      Contact organisations by telephone using a cheaper number than 0870, 0845, 0844, 0871 etc. that they may have provided to you on their literature, web site, bill etc.. saynoto0870.co.uk
      Plusnet are a Broadband (BB) provider to both residential AND BUSINESS clients at competitive rates:
      • Their Call Centre is in Sheffield and in our experience, almost all calls are answered by staff that are both
        (a) capable of talking to non-technical people despite being technically competent but are also
        (b) committed to fixing whatever problem you are having with their services, ideally over the 'phone

        N.B. Knutsford BT exchange is now deemed competitive and thus LOWER PRICE

      • Urban (residential) dwellers will PROBABLY be able to get 10GB (download limit) for £6.50 per month. Click here if you live in a rural area. Business users pay a reasonable premium for their enhanced service and support which is £10 + VAT or £15 + VAT in rural areas for 10GB/month but Note: this includes four hours of telephone calls to landlines using their Voice over Internet Protocol service - VoIP.
      • Keep your 'phone line with BT and therefore use 'really cheap' 'phone services - see '18185' elsewhere on this page.
      • If you exceed your usage limit (e.g. 10GB/month!) - your BB just slows down (to 2-3 times Dial-up), not stops! like some others. OR, extra bandwidth can be bought per GB. Also - if usage IS a problem then there is 'Free' overnight usage (for downloads/file sharing) - midnight-8am
      • Like all BB providers - other benefits such as your 'phone line is free for incoming / outgoing calls and the fact that Broadband connections are usually 'left on' and therefore much quicker to connect. (See Fast PC startup using no electricity for much faster PC startup too!)

      Please call BrianR before ordering as there are SOME options to AVOID and ONE specific TECHNICAL thing to request during or just after ordering


      Note that as of August '09 there are also EXCELLENT BUSINESS OPTIONS but again please call BrianR to ensure you are ordering the best options

      Even if you take their lowest-usage BUSINESS Broadband package:

      • Four hours of 'phone calls over Broadband are included
      • Their target telephone response times on BUSINESS support is 30 seconds (also UK-based - see above!)
      • They prioritise your important/urgent network traffic over their customers who have chosen 'Value' products.
      PlusNet

      The above link
      generates the
      equivalent to 1
      pint of beer
      per YEAR.
      The benefit to
      YOU is that if
      Plusnet lapse in
      their customer
      service - I can
      liase with them
      very aware
      that I have
      recommended
      them to well
      over a dozen
      of their
      customers.

      Broadband in rural areas - often now more expensive because of BT wholesale charging

      Sadly - OfCom has not forced BT wholesale to do the same (charge reductions) in rural areas...

      The same (10GB/month usage) from Plusnet will cost £13 per month in Knutsford for example.

      We would recommend to Business users that they accept the discomfort that paying more than their urban counterparts will give them unless there is a clear alternative at the exchange - call us to help you find that out and whether that has other implications (including 'hidden costs') as a result.

      Residential users might however want to explore other options:

      • There MAY be providers at their exchange who have their own equipment and are therefore not limited by the charges made by BT wholesale. If there are then it will be obvious in the pricing / availability of BB services at price comparison sites - see links.
      • Mobile broadband MAY be a viable option but is obviously dependant upon there being a nearby mobile transmitter. This option obviously has other benefits for people that travel but beware that the use of dongles an actual mobile 'phone tend to be priced very differently and can be excruciatingly high!
      • If you happen to live in a rural area that also has been 'cabled' then you may be able to get a deal from VirginMedia that is competitive.
      You may wish to use a comparative site:
      Broadband™ Choices

      Broadband™ Choices
      Voice calls at weekend and evening - WITH BT!
      For many years we have promoted the idea of retaining your line rental with BT so that all? of the services over that line are regulated by OfCom and therefore relatively competitive. What BT are now (Feb/Mar'09) offering may be interesting to many - in exchange (pardon the pun!) for committing to a 12 month contract you can get FREE evening and weekend calls (up to an hour) AND even some 0845 and 0870 calls at the weekend! AND that is included in the line rental which is £11.50 approx. from April - again approx. - see their web site for details.
      bt.com/free
      Allow you to pay for goods and services WITHOUT giving your credit card details to the provider of them. Both of these companies allow individuals as well as businesses to give and get money on-line. Supports on-line trading in goods and services. Google checkout - and an alternative:
      Paypal - now a part of eBay I believe
      SOFTWARE that is FREE for PERSONAL USE. Another set of useful links can be found elsewhere on this site at Personal Software. This is listed here because it is a useful link for many PC users. Personal Software

      ** Note Peer to peer file sharing is normally associated with downloading copies of movies and CDs and often violates Copyright laws. HOWEVER the BBC! make LEGAL use of PEER to PEER technologies in their iPlayer which may be affected by the caps on the bandwidth available. I will update this page when I know more about the effect of the caps.

      If you want to refer people to specific items on this page then you may want to give them one of the links below:


      If you cannot find what you are looking for on any of the pages listed above then please take a look in the Open Directory by keying in Search terms here: dmoz.org


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© Business before Technology - All Rights Reserved 2003

Business before Technology Limited, Company number: 4969011.
151 Chester Road, Norbury Moor, Hazel Grove, Cheshire SK7 6HD
*¹¹ Note that calls to 0844 884 2244*¹¹ will cost 7p per a minute, your telephone provider (including mobile providers) may add an additional access charge.
 
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