What e-mail services we provide and at what cost?
Although we would be delighted if every UK citizen took advantage of our
fully-hosted e-mail service we appreciate that everyone arriving
'at this page' will have
different needs even though their priorities will probably change over time.
Our aim is to protect the investments and minimise the pain for all of you -
our customers and prospects - even those who we help to 'DIY'
(Do it Yourself) at minimal cost. See below for link.
The way in which we achieve this 'right first time' approach is by design
and planning. Whatever the solution, it will always involve us registering a
domain on your behalf - i.e. in your name so there is no lock-in possible.
This is in contrast to 95+% of ISPs! - see:
problems with some ISPs.
If you can get a '.co.uk', '.me.uk' or '.name' (expensive!) that suits you -
e.g. your surname then you have a great start.
On top of the domain registration there will then be a charge that relates
to the services we provide - both setup (i.e. 1-off) and ongoing which is
billed every two years for .uk domains in advance, annually for most others.
The table below shows various service options
but because some combinations (F, S, O, D - see table) are
either impossible or can be bundled at a lower price they are shown as a
price for a combination, e.g.:
Should you require support when using our e-mail services this is available
at a reduced rate - see fees.
If the situation is a problem for which
we are in any way responsible then the fee will normally be waived.
Particularly if there is a repetive problem we may require your assistance in
preventing the problem which may be a pre-requisite to us waiving these fees.
|Description of service
||Benefits to you
|Filtering of e-mails at our server, not based on e-mail content which is fundamentally flawed approach but on something within your control!
||Puts you in control of what gets delivered without lots of administration or checking folders for possible false positives. If your filtering becomes compromised then there are tools are available to re-instate full service.
|Storage of e-mails at our server. Specify number after 'S', i.e. S40 is 40MB of 'holding' storage
||Avoids ISP Spam filters discarding or misfiling your mail. Delivers direct to your PC.
|Facility to send (i.e. outgoing) e-mails from your PC via our server as a backup or permanent.
||Avoid e-mail filtering by ISPs on the OUT-BOUND leg of their journey. May not be possible with SOME ISPs ***
|Domain registration and management on your behalf. Specify number after 'D', i.e. D1 is one domain. Count 1 for '.uk', 2 for '.com, .net, .info, .org', anything else - please ask.
||Having your own domain means that you can switch ISPs with impunity and little pain, cost or risk. It also makes you a 'smaller' target for Spammers
Zero** Loss e-mail services with Zero** Administration
We believe that we have one of the best solutions in the marketplace but
do not want to market it TOO widely because that would attract the attention
of the hackers who are often extremely bright and they have an army of
(virtual! - MAYBE YOUR PC!) resources to target our facilities.
Again it is inappropriate to go into the details of our solution on a
public web site but a 'phone call from anyone who's identity I can verify
in some way will always be welcome.
In the short term there will always be significant pain as the
existing e-mail addresses which are attracting Spam will need to be kept active
while you as a customer migrate your contacts to use your new e-mail address.
There have been many users of a variety of the techniques that we use
over many years. What we have done is to pull together several techniques
into a single architecture and design and then to add the automated
management of activities that are needed by non-technical users of it.
** Notes re: Zero Loss and Administration
Although the design and implementation of our own piece of the Internet
e-mail jigsaw is relatively robust there are literally hundreds of
'Points of Failure' within the Hardware and Software which underpin any
e-mail in the life-cycle from creation to being read.
In short - if anything is really important, urgent or confidential then
the simple answer is that the Internet is not suitable because of the
unreliable and insecure nature of the infrastructural components.
Also note that the Internet is very volatile and the criminal nature of Spam
and the resulting profits are likely to dramatically affect the trends and
nature of the Internet in ways which are unpredictable.
We cannot guarantee that what we provide today will work in the long term
although there are many reasons that it is more likely than many other
technical and (any!) legal attempts to stop Spam.
Zero Loss is OUR TARGET from the receipt of
an e-mail at your domain on our server until either:
- You download it directly to your PC or other device from our server or
- We transmit the e-mail to your designated e-mail storage facility
(e.g. your ISP or Hotmail et. al.)
We cannot improve the other stages of the delivery process because we do
not manage them. Also note that a well-known potential problem with the latter
of the two options above is that ISPs are now (2005 onwards) harshly scanning
e-mails prior to either deleting them or filing them for automatic deletion
if you don't retrieve them.
You will almost certainly not be informed of any action taken on
individual e-mails as that would be as ineffective as having them in an InBox.
Zero Administration could be affected by the targetting methods used by
Spammers which change frequently as part of their strategy to sustain
delivery and increase their virtual armies.
The other major factor is you and your PC - practicing 'safe computing' and
having a well-maintained PC with Firewall, Anti-Virus, Anti-Spyware and the
latest updates for Windows is essential to ensure that you don't become
part of the problem rather than avoid it.
*** Your choice of ISP and how it might affect what we can deliver
Certain ISPs take 'lock in' to the extremes of dominating the whole
desktop experience and technical environment in such a manner that the
deliberately cause difficulties for other potential suppliers of service.
The only ISP which we are no longer prepared to try to accomodate is
AOL. Other services which we offer in terms of Wireless Networks
and PC assistance are also unavailable for AOL users. Apologies for
any inconvenience caused but we are not the root cause of the problem(s).
When ordering, please indicate which ISP you are using and if necessary we
will help you conduct a brief test at no charge.
Fees charged for this specific support - setup and ongoing
There is a small amount of setup time built into the fees which allow
us to assist your e-mail setup, it is expected to take no longer than
half an hour. Following setup there is a charge for support when this
is not a problem or defect that is caused by us.
We will attempt to provide Problem Source Identification for free
on an occasional basis but repetitive support will incur charges
but at a discount from our normal rates.
The rate of £20 per hour
is very substantially discounted because the knowledge and skills
required are a small subset of those we apply to more complex customer
problems. There is also an element of the reduction which reflects the
repetitive nature of the problems and solutions which we can pass on
to our clients.
Should you require broader I.T. support then please contact us for
details, as at Dec'06 prices start from £28 per hour for Telephone
and Online Remote Assistance (XP and a suitable Internet connection required).