/* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */ /* Menu creation problem '1959-475', Bok=0, Snm=0, Omen=) */
Contact us
Let us put you in the driving seat of your new Web Site

Putting technology in ITs place:
Business and People first!

Click on link to rightWhy Business before Technology
Call us now
Maintain your own site
Click on link to rightSelf Maintenance Sites
[Home]   [Site Map]   [Privacy]   [Toggle Print]   [Contact]   [Bottom of Page]

Frequently Asked Questions (FAQs) - General

This is a relatively random set of answers to questions that have been asked of of our company with 1 or 2 that people SHOULD have asked. Additions are by definition questions - by all means ask (at Contact us) but they may not end up here for others to see. Please try to ask generic questions that have more chance of being relevant to others.

Please SEARCH BEFORE asking a QUESTION (See This image prefaces words you can click upon for other sections, pages or even sitesHow to search) because anyone asking a question who obviously has not looked for an answer on this page will be 'barred' from asking questions for an appropriate period!

Questions that have answers below - just click on the question, how should/can I...


This image prefaces words you can click upon for other sections, pages or even sitesSearch this web page - OR ANY OTHER - very quickly - created 4 Jun 2008 (ref: 864-01)
This image prefaces words you can click upon for other sections, pages or even sitesNavigate this page and what are these -> This image prefaces words you can click upon for other sections, pages or even sites <- images? - created 4 Jun 2008 (ref: 864-02)
This image prefaces words you can click upon for other sections, pages or even sitesAssess XP memory requirements - now 512MB is normal, 256MB is bare minimum - created 4 Jun 2008 (ref: 864-03)
This image prefaces words you can click upon for other sections, pages or even sitesSet up a router securely - even if not using the Wireless option! - created 4 Jun 2008 (ref: 864-04)
This image prefaces words you can click upon for other sections, pages or even sitesSet passwords on devices and web sites - you need 'a system'! - created 4 Jun 2008 (ref: 864-05)
This image prefaces words you can click upon for other sections, pages or even sitesPrevent a PC from 'going over the edge' in terms of memory/disk storage - created 5 Jun 2008 (ref: 865-01)
This image prefaces words you can click upon for other sections, pages or even sitesChange my Antivirus from AVG 7.5 - should I take AVG 8.0? - updated 6th June 2008 - created 5 Jun 2008 (ref: 865-02)
This image prefaces words you can click upon for other sections, pages or even sitesShare files between PCs on a network - but WIRELESS BEWARE, esp. if WEP (or BT)... - created 5 Jun 2008 (ref: 865-03)
This image prefaces words you can click upon for other sections, pages or even sitesInstall Printers and Cameras - less is good - created 4 Jun 2008 (ref: 866-01)
This image prefaces words you can click upon for other sections, pages or even sitesInstall Wireless hardware - USB or internal card - let Windows XP manage them - created 4 Jun 2008 (ref: 866-02)
This image prefaces words you can click upon for other sections, pages or even sitesMinimise the risk when using Wireless Hotspots - you (almost!) can't! - created 7 Jun 2008 (ref: 867-01)
This image prefaces words you can click upon for other sections, pages or even sitesRisks when using a shared/public/Internet Café PC - you can't stop them! - created 9 Jun 2008 (ref: 869-01)
This image prefaces words you can click upon for other sections, pages or even sitesOur web page to help specific connectivity problems - Server not found etc. - created 1 Jul 2008 (ref: 871-01)
This image prefaces words you can click upon for other sections, pages or even sitesAre you a company director? - legislation for web sites & e-mail usage - created 1 Jul 2008 (ref: 871-02)
This image prefaces words you can click upon for other sections, pages or even sitesOnline/Remote assistance - well established, productive and secure - created 1 Jul 2008 (ref: 871-03)
This image prefaces words you can click upon for other sections, pages or even sitesSoftware for personal use - what I normally recommend - latest list - created 1 Jul 2008 (ref: 871-04)
This image prefaces words you can click upon for other sections, pages or even sitesCheap 'phone calls - UK and international - line rental to BT required - created 1 Jul 2008 (ref: 871-05)
This image prefaces words you can click upon for other sections, pages or even sitesBroadband suppliers who allow you to keep you line with BT - see 'cheap calls' above - created 2 Jul 2008 (ref: 872-01)
This image prefaces words you can click upon for other sections, pages or even sitesMalware threats now prevalent on authentic web sites and clicking is NOT required - created 9 Jul 2008 (ref: 879-01)
This image prefaces words you can click upon for other sections, pages or even sitesPC startup in 20 seconds and save energy - well - 6 days a week anyway... - created 11 Jul 2008 (ref: 87b-01)
This image prefaces words you can click upon for other sections, pages or even sitesQ. Websites fail asking for latest Adobe Flash Player or JavaScript - created 3 Aug 2008 (ref: 883-01)
This image prefaces words you can click upon for other sections, pages or even sitesFile Transfer program - can you recommend a free one (for updating the website of the charity I'm involved with)? - created 11 Sep 2008 (ref: 89b-01)
This image prefaces words you can click upon for other sections, pages or even sitesDo I need a (software) firewall if I have a (hardware) router - updated 22 Oct 2008 - created 11 Oct 2008 (ref: 8Ab-01)
This image prefaces words you can click upon for other sections, pages or even sitesGetting rid of pop-ups on Microsoft Internet Explorer (MSIE) - this is ONE (of several) options to try - created 24 Oct 2008 (ref: 8Ao-01)
This image prefaces words you can click upon for other sections, pages or even sitesPhishing, SafeSearching and other filters that affect your browser and e-mail - created 24 Oct 2008 (ref: 8Ao-02)
This image prefaces words you can click upon for other sections, pages or even sitesWhen migrating to Firefox and viewing BBC pages I get "Additional plug-ins are required to display all the media on this page" - created 15 Dec 2008 (ref: 8Cf-01)
This image prefaces words you can click upon for other sections, pages or even sitesZoneAlarm have issued a warning about malware called Gumblar attacking via IE and Google Search. They recommend buying their ZoneAlarm ForceField to address it. - created 7 Jun 2009 (ref: 967-01)
This image prefaces words you can click upon for other sections, pages or even sitesRisky words in e-mails and on the web - Screen Saver, Lyrics, Games and FREE - created 19 Jul 2009 (ref: 97j-01)
This image prefaces words you can click upon for other sections, pages or even sites How do I ask a question and will the answer appear on this list


That's the end of the question list, now for the answers...

Search this web page - OR ANY OTHER - very quickly - created 4 Jun 2008 (ref: 864-01)

The most effective method of searching within a page is using 'Ctrl+F' in your browser because it is very, very fast AND shows you the results in the context of the rest of the page / words that surround them. Those who prefer to use a mouse should click on Edit and then Find.

This page will get quite large over time which is why those images (This image prefaces words you can click upon for other sections, pages or even sites) are dotted all over - they allow you very quickly go from one section of this page to another as illustrated by the (4) links below after the words 'Back to:'.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Navigate this page and what are these -> This image prefaces words you can click upon for other sections, pages or even sites <- images? - created 4 Jun 2008 (ref: 864-02)

This page will get quite large over time which is why those images (This image prefaces words you can click upon for other sections, pages or even sites) are dotted all over - they allow you very quickly go from one section of this page to another. A search facility could be provided but for the time being I think the most effective method of searching is using 'Ctrl+F' in your browser
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Assess XP memory requirements - now 512MB is normal, 256MB is bare minimum - created 4 Jun 2008 (ref: 864-03)

Although Windows XP Pro itself plus the real basics - Firewall (exc. Norton!), Anti-Virus, e-mail, browser and a word processor (excluding Office 2007) can usually run in 256MB there are very few people who can restrain from using software such as Windows Media Player or the software that comes with printers and cameras. XP Home edition probably consumes 50MB less memory than Pro but is very similar in all other respects.

If you have less than 384MB of RAM and your PC is becoming too slow for you to tolerate then a simple hardware upgrade is often possible and relatively easy for anyone who is used to going inside their computer case.

Belarc advisor will help you find out the basic hardware configuration of your PC has as well as listing the software you have installed - see Personal Software for a link to download and run.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Set up a router securely - even if not using the Wireless option! - created 4 Jun 2008 (ref: 864-04)

Routers allow more than 1 PC to connect to your Broadband and most also now have a wireless (a.k.a. WiFi) facility. If ANY of your PCs are used for anything more important than casual surfing and non-confidential e-mail then there are TWO passphrases on such a router that you MUST set otherwise your PCs and the information on them are at risk from more than just kids stealing your bandwidth to view pornography! See Wireless security WPA not WEP as the topic is non-trivial in terms of risk and what you need to do about it.

If your wireless router was supplied by BT this is a must read as your router may be capable of high security but it was probably delivered without it! - see BBC article! from the link on the page above.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Set passwords on devices and web sites - you need 'a system'! - created 4 Jun 2008 (ref: 864-05)

Although thieves will often gravitate towards 'easy pickings' you should be aware that MIGHT BE YOU!. The most important two things are to (1) Understand just how easy it is to guess and/or crack passwords and (2) Keep your passwords very distinct in every respect between those that protect trivial things such as forums and non-financial web sites from those things that REALLY MATTER such as anything financial (even if the site just has your credit card number!), your ROUTER and your PC! Obviously the latter two need very strong passwords, see How to manage passwords as the topic is non-trivial.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Prevent a PC from 'going over the edge' in terms of memory/disk storage - created 5 Jun 2008 (ref: 865-01)

IF your PC is fully up to date with Microsoft patches and it feels sluggish already then you probably don't want to take the latest two 'patches' from Microsoft which are both very large because they will consume that extra 5-10MB of main memory and perhaps another 100MB of disk space that might make your PC unusably slow, see Stop XP SP3 in Windows update (only) and Stop IE7 in Windows update (only)

In general terms you should look at each piece of software when you install it and determine if it really needs to automatically update itself. The classic was the ZoneAlarm firewall which has grown from 5MB to nearly 50! and yet as a Firewall does virtually exactly the same today as it did then.

Apart from tools that need regular DATA updates such as Anti-Virus and Anti-Spyware PROGRAMS such as AVG or Windows Defender which need to have their Virus/Spyware definition files (i.e. DATA) updated on a very regular basis there aren't many programs that need to update themselves and if you do allow them to do so all you tend to get is nagging promotional features or new functionality which has a good chance of conflicting with other programs on your PC.

I would certainly disable auto-update on Acrobat Reader, any Camera or DVD writing software (e.g. Nero) and many more - please ask if you have a commonly used example.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Change my Antivirus from AVG 7.5 - should I take AVG 8.0? - updated 6th June 2008 - created 5 Jun 2008 (ref: 865-02)

If you do then I suggest that you carefully ensure that you click on the correct links on this page to ensure that you get the FREE edition - FOR PERSONAL USE only! HOWEVER, this is a classic case of software not just becoming bloated and consuming more resources but trying to extend the scope of the features and tools they provide in an attempt to become 'entrenched' in your PC and more difficult to opt-out of later. Note that AVG are now advertising that updates will be withdrawn on the 25th of June rather than the 1st.

AVG 8.0 may also create browser connectivity problems because it has a feature which will try to take over your browser 'in the interests of your online safety!' Personally I would disable this feature as I have read that even if you ask for it not to be installed it will be anyway!

Update: There are now instructions at the AVG FAQs to install AVG without the "Safe Surf/Search" feature but they aren't very easy to use unless you are a familiar with the 'DOS Box' and can copy and amend their instructions to create a working .BAT file.
This IS much preferable to simply disabling the user interfaces of the features because the part of their 'program' will not be installed or updated AND I am pretty sure that this would also stop a large volume of DATA updates which are almost certain to be regularly downloaded to support these features of AVG 8 even if you have disabled the User Interfaces of each.

BUT, at the end of the day, this feature may have more value than pain to SOME users - your choice.

An alternative to AVG 8.0 that we are investigating is AntiVir by Avira but it isn't a trivial task to conduct a replacement AND you need a 'tweak' to suppress the intensely irritating pop-up that it frequently displays.

For 30 years it has always been a prudent choice to avoid the 'bleeding edge of technology' unless there is a truly pressing need. That is why almost all software releases ending in 0 or worse still 0.0 should normally be avoided due to the number of bugs inherent in all new software and the churn and risks that this will incur.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Share files between PCs on a network - but WIRELESS BEWARE, esp. if WEP (or BT)... - created 5 Jun 2008 (ref: 865-03)

It is now possible to download a bootable CD which can be put into any reasonably modern laptop with a wireless card to make it boot up as a powerful WiFi-cracker which can break the WEP protocol in less than 10 minutes in most circumstances. IF you have used better security than WEP (AT LEAST WPA) AND have used a STRONG PASSPHRASE and changed its SSID - i.e. broadcast name then you can ignore the rest of this item.

That has two massive consequences - firstly you MUST have a PassPHRASE to protect the router login as well as the router network - these should be different just in case someone creates a tool to reverse-engineer the network key (which they will already have!) into the actual password. If a hacker gains control of your router then they can direct any web connection they like to whatever server they choose - would you like to connect to a REALLY ALTERNATIVE BANK - another Natwest or Barclays for instance!

The second issue caused by the high availability of cracking tools is that you really do need to be careful about file sharing between PCs.

The basic problem is that to share files on an XP network you will need to tell your Firewalls to allow File (and Printer) sharing ON YOUR LAN (not Web please!). Once you have done that then anyone else on your LAN, including the person who is outside with his Laptop can share your files too! At the very, very least you need to set a STRONG PASSPHRASE restriction on Read Access to your shared folder(s) and NEVER SHARE a DRIVE.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Install Printers and Cameras - less is good - created 4 Jun 2008 (ref: 866-01)

To avoid software conflicts and generally minimise complexity and size of the software that fills the memory of your PC you should only install the options that you REALLY need rather than take the defaults. Most cameras and printers come with a plethora of multimedia tools which apparently aim to help you exploit their hardware - in fact what they often ALSO do is to try to make it easier for you to buy more services from them at some later date.

To install the minimum-required software then you will often have to ignore advice from the vendor about installing the software before attaching the device. If you do the latter first then XP will ask for places to find the relevant drivers for the hardware and will almost always find them when you THEN insert the CD, do not get distracted if the CD starts to 'AutoRun' because you simply exit any vendor installation menu that appears.

If the installation by XP appears to fail then simply cancel the install rather than 'Finish' because when you take that option XP will leave the device as un-discovered and next time it is attached it will be as if you had never tried to install it.

Be aware that installing multiple multimedia devices can often cause conflicts if you don't take a minimalist approach even when they are from the same manufacturer! but even more likely when mixed manufacturers.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Install Wireless hardware - USB or internal card - let Windows XP manage them - created 4 Jun 2008 (ref: 866-02)

Most vendors bundle management tools with their hardware which, when installed, CAN conflict with other software - including Windows itself. Now that everyone is on at least Service Pack 2 (SP2) of XP there should be now need to use the vendor-specific software.

See Installing (printer and camera) devices with XP for details of how to perform an XP-only install.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Minimise the risk when using Wireless Hotspots - you (almost!) can't! - created 7 Jun 2008 (ref: 867-01)

When using any open WiFi network you must assume that all but the most secure (SSL = browser padlock) interactions are totally available to any hacker who has decided to check out that particular hotspot.

What you MAY not realise is that this exposure doesn't just include other web sites that don't use secure sessions (SSL) but ALSO ANY normal E-MAIL session, including your USERNAME AND PASSWORD! Which of course makes online identity theft a proverbial piece of cake! See Keep safe in Wireless HotSpots for more details.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Risks when using a shared/public/Internet Café PC - you can't stop them! - created 9 Jun 2008 (ref: 869-01)

Whereas a Wireless hotspot is wide open to a remote hacker who may be a hundred metres away but still capturing all of your web interactions the slight and relatively minor benefit of a public PC is that the hacker would typically have to either be attached to the wired network*¹ while you are OR they could have attached software or hardware to the network or PC prior to your usage.

The latter is of most grave concern because it allows hackers to do even more damage than a WiFi hotspot - because even Secure VPNs (Virtual Private Network) and secure Web browsing sessions are vulnerable when a public PC has been compromised! - see Dangers of the Internet Cafe for more details.

Note*¹ also see Keep safe in Wireless HotSpots for details about the risks that are common to WiFi and Wired networks if the latter has been compromised!
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Our web page to help specific connectivity problems - Server not found etc. - created 1 Jul 2008 (ref: 871-01)

I strongly suggest that you Bookmark (a.k.a. Add to favourites by right clicking on link) our Re-connect to web by BrianR page which will help when you have problems connecting to the Internet. Please don't wait until you have a problem and then realise that you didn't do so!

If the link takes you to our site then it identifies the problem relatively clearly (DNS for anyone semi-technical) and you can either call to have us talk you through the resolution of the problem or you can follow the 'DIY' instructions AT YOUR OWN RISK as we will not be held liable for errors in the guide, the lack of applicability or any injected by yourself in following the instructions.

If you connect to the Internet via a router you will probably have already had intermittent connectivity problems - this link helps to identify where your current problem is situated.

If you get a 'cannot connect' message then you will either need our telephone assistance and/or the simple tool that is available on request to install on customers' PCs.

As a customer, please at least request our guidance when first using the above link even if you later feel sufficiently confident to make judgements and subsequent changes yourself.
If you find the above link useful then 'feel free' to pass it on to others along with caveats and hopefully your recommendation to use our services in conjunction with the guide.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window

Are you a company director? - legislation for web sites & e-mail usage - created 1 Jul 2008 (ref: 871-02)

For more than a year now, limited companies have been required to include company information within their contact details on both e-mails and web site pages, see http://www.out-law.com/page-7594 for a more rigorous description.

Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Online/Remote assistance - well established, productive and secure - created 1 Jul 2008 (ref: 871-03)

Many of our customers have had first hand experience of this and can ignore this item because they will already understand the benefits to themselves and the productivity it yields for us all.

We thoroughly recommend this facility as a safe, secure and extremely productive method of both support and 'learning to use' a PC. Within 5 minutes of your call it is usually possible for you to allow us to view your PC and provide immediate assistance.

We can help you either fix non-network problems or guide you through using some PC software whether the problems you are having are simply a lack of familiarity through to requiring in-depth I.T. knowledge and skill.

PCs are so complex and there is so much that you could learn (and often never use, therefore quickly forget!) it isn't really possible to do so in a classroom. What does work is when you have an actual need to achieve something with a PC or the Internet and someone can guide you through the activity by seeing your PC screen and talking through each click/key.

From the perspective of learning to become an effective user of the Web and/or your PC realtime assistance is so much more effective than almost any other way of achieving that goal.

The quickest way to request remote assistance from us is to use Windows Messenger to initiate the session - call us if you don't already have us as one of your contacts or need help in setting up Windows Messenger.

If you are using a PC which is heavily protected behind both hardware (e.g. router) and software firewalls then we recommend that you set-up your own highly secure, virtual private network (VPN)NOW (because when you need help this may not be as easy or quick!) which will allow you to then request remote assistance via e-mail

Note that although we COULD simply accept that as the request, you would need to know that we were ready to do so! Hence we need to know 5-10 minutes in advance by telephone (or text 07 986 580 233 if you know we are 'in the office') that you want assistance at a particular time and date and there may be days when no-one is available to do so - please accept out apologies if that happens.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Software for personal use - what I normally recommend - latest list - created 1 Jul 2008 (ref: 871-04)

Many of our customers have PCs at home that are not part of their business operations and I am often asked to recommend software that is suitable for that environment.

My first response is always to ask about their current and planned:

  1. usage in terms of 2way risks - cause and effect - children through to financial loss through on-line banking!
  2. new or changing requirements driving the change - or fixing problems/issues with current set-up
  3. network connectivity technology - Broadband (cable, BT-wired or mobile), Routers, WiFi, multiple PCs etc.
  4. PCs in terms of some aspects of hardware and more importantly software
  5. usage of multimedia from audio, video and pictures through to downloading material from the Internet using File Sharing (Peer to Peer) technologies
  6. backup status of both Windows system and their own data e.g. documents, spreadsheets and other important files

Because this web page cannot ask the initial and then the RELEVANT secondary questions there is no simple set of answers, however - the link below is a reasonable starting point for the majority of users. No warranty, applicability or recommendation should therefore be implied or taken.

For details see: http://bb4t.co.uk/Page/Personal+Software.html.

Please ensure that you make an appropriate system's backup if you are adding or replacing any of these, especially if they have a 'realtime' component such as Firewalls, Antivirus, AntiSpyware etc.. If you don't know what this means or you don't have the software to do this (e.g. Norton Ghost) then please request assistance before taking ANY action whatsoever - even downloading software can have disasterous consequences.

Also note that unless you ask me to undertake the assessment of your requirements, choice of software and then implementation I will not be liable for any consequences and may only be able to assist with a repair unless a full system's backup has been performed.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Cheap 'phone calls - UK and international - line rental to BT required - created 1 Jul 2008 (ref: 871-05)

If you have elected to remain a customer of BT for your landline then you can very likely save 80% of the cost of your calls at no risk to your service. Many associates, friends and several customer are advocates of the telephone service that we originally suggested as 'worth a try'

All calls have a 5p connection charge, then within the UK, calling numbers starting 01 or 02 is 0 ppm and mobiles (almost all 07 but some 07 are not mobile rates) being 6ppm. International calls start at 0.5ppm e.g. USA and 10 others. There are also well over 30 countries at 2ppm or less. For details see: http://18185.co.uk . Non-BT and mobile users CAN use this service but it involves dialling an interim '0808' or '0208' number which may or may not be free / low cost depending upon your line / mobile provider.

Please note that this service is unlikely to be usable from your 'BT' line if you have opted to pay your line rental to another company such as Sky, TalkTalk, Tiscali etc. because they 'own' your local (loop) line rental.

To get broadband from a company that allows you to remain a BT customer SEE THE NEXT ITEM below.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Broadband suppliers who allow you to keep you line with BT - see 'cheap calls' above - created 2 Jul 2008 (ref: 872-01)

Most Broadband (BB) suppliers want to gain control of your landline usage and save themselves the fees from BT wholesale for the equipment in the exchange which services your 'phone line.

What most people do not realise in advance is that this then means they have no choice about making calls and how much they pay for them. Keeping your line rental with BT allows you plenty of choice (see 'cheap calls' above) as well as giving you a direct relationship with BT if you have a fault with your line rather than via a 3rd party who will always point out the charges from BT they will pass on to you if BT (can) find a reason to charge them!

To get BB from a company that allows you to remain a BT customer for your BT line then our normal recommendation is for you to use Plusnet - see link below.

Offers made by Plusnet - please READ BEFORE CLICKING on the link below

Although we often recommend Plusnet there is no warranty or suitability implied as that would need a dialogue which this web page does not provide. If you are a customer then please call us to provide such advice.

All of the residential part of Plusnet site is very easy to understand in terms of what you pay and what you get - please call if you want to consider the (Business) Teleworker option they offer.

  1. Remember to choose Broadband ONLY no matter what BB option you choose (1, 2, 3 or Teleworker)
  2. At £10 p.c.m. for low-usage (e.g. primarily e-mail customers or ex-dialup), option 1 is ideal with 1GB download quota 8am-midnight. You should have no plans for large downloads of music or worse still - video. Unlike many other ISPs - BB will still work if you exceed your quota and if you don't want to buy more for that month then you continue to have BB but at a slower speed. If you regularly end-up purchasing more than £5 p.c.m. of extra download quota then upgrading to option 2 is easy and painless.
  3. option 3 is only really needed for people who download more than 2-3 movies or 8-9 TV shows per week and if that isn't regularly the case then taking option 2 and buying extra GB of download when needed may be cheaper than the extra £5 p.c.m. every month. Starting with option 2 and upgrading to option 3 if needed is a simple and sensible approach.
  4. The Business Teleworker deal and option 2 of residential are similar in price (£16/15 p.c.m.) but the latter has much more inclusive download quota (15GB rather than 2GB) just in case you might use the line for large downloads. The Teleworker package has more emphasis on speed and quality of support. This is why we suggest that you call to discuss.

Now remember to choose Broadband ONLY with Option 1, 2, 3 or Teleworker before clicking HERE
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Malware threats now prevalent on authentic web sites and clicking is NOT required - created 9 Jul 2008 (ref: 879-01)

Earlier this year, antivirus company Sophos released a report showing a dramatic increase in Web-based 'drive-by'! threats where just visiting a site for half a second might result in infection!

In 1st quarter of this year (2008), Sophos researchers discovered newly infected Web pages every five seconds, three times more than last year. Seventy-nine percent of the sites were legitimate ones that were hacked. Those sites include ITV in the UK! as well as a major site which sold tickets to football matches - so you can't just be careful!

This means that even users who are careful about where they surf and even what they click upon are now very vulnerable. Many of the technologies that are exploited are based on Active-X, I-Frames, Flash or similar 'Scripting' tools. Luckily all of these can easily be disabled, even within Internet Explorer.

Another technique in the battle against hackers is to run all Applications that are at risk (Best to assume ALL 'brands' of Browsers, e-mail clients, messaging clients, file-sharing programs, media players etc.) as if you were logged on as a limited-privilege user. If you are a customer and the creation or usage of such a user is not something you would want to attempt this then please make contact.

On a broader perspective, this is yet another reason to avoid OVER-reliance on protectionist technology such as Anti-Virus, Anti-Spyware et. al. as these will always be suspectible to some degree from mass distribution of zero-day exploits.

Obviously protective software IS useful and desirable but to avoid exploits of base Windows XP technologies the latter must be inherently made safer rather than using such a 'sticking plaster' approach.

I enclose just a single Sophos report but there are many more on the site and well worth reading (for as long as you can keep up with the jargon!) if you have a high dependency on your PC and/or web access. Sophos news article
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


PC startup in 20 seconds and save energy - well - 6 days a week anyway... - created 11 Jul 2008 (ref: 87b-01)

Instead of going through the painful process of shutdown and startup of your PC every day you can save time and energy by using Hibernation when shutting down. This uses less energy than turning off and on again no matter how long your PC remains in the 'off' state - quite different to 'Standby'. Your PC can even be switched off at the socket to save the standby power consumption which would typically cost £10-30 p.a..

This facility was only available to Laptop users for many years but has been in XP since at least 2004 and is not well publicised. For a brief guide see Fast PC startup using no electricity.

Note that it is recommended to fully close down your PC once per week just to give it a regular fresh start as some PC activities are only enabled or refreshed when XP goes through it's startup process.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Q. Websites fail asking for latest Adobe Flash Player or JavaScript - created 3 Aug 2008 (ref: 883-01)

Q. I quite often get websites failing to function claiming I don't have the latest Adobe Flash Player or I have JavaScript turned off. This is despite the fact that I have installed it (V9). I follow your IE settings advice; and I've tried enabling "Scripting of Java Applets" temporarily to see if that helps, but it doesn't.

A. When a web site fails and (1) You trust in the competence and integrity of the owner (of the site) and (2) You have a need / desire to see what what you are missing and (3) The scope/risk associated with the site isn't high then simply use the best feature of MS IE which is the Security Zones - they allow you to designate a domain as Intranet or even Trusted levels - be careful because it appears to affect the whole of a domain - so ones such as MicroSoft.COM is huge and hsbc.co.uk COULD be risky if you bank there!

The simplest way to escalate the domain is to double click the zone symbol in the very bottom right of the browser (usually a globe for Internet) and you can then click on Sites and Advanced (if Intranet or just Sites if Trusted) and then add the domain name which it will almost certainly help you to fill in.

After changing the Zone you should see the zone symbol has changed to reflect it's new status.

Flash isn't classed as a Java Applet - it gets associated with Active-X which is a LITTLE unfair!
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


File Transfer program - can you recommend a free one (for updating the website of the charity I'm involved with)? - created 11 Sep 2008 (ref: 89b-01)

Filezilla is certainly worth trying but don't assume it will work with 100% of server hosting companies as FTP is a two-way connection and prone to "arguments" between the software at each end about what "language(s)" to speak as well as more obscure details such as error reporting, handling etc.. Take a look at: http://filezilla-project.org/ If Filezilla doesn't work then give me a call and I'll see if there are any obvious solutions before pointing you at an alternative.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Do I need a (software) firewall if I have a (hardware) router - updated 22 Oct 2008 - created 11 Oct 2008 (ref: 8Ab-01)

Certainly if you have Windows XP or older then you SHOULD have one because it is critical to have it check for OUTGOING requests to the web because:

  1. Requests TO the web from software on your PC could mean you already have a problem! if it is a Trojan Horse or other malware "calling home" for instructions or worse-still new code for it to download!
  2. When a firewall explicitly (as in you click 'Allow' on a software firewall) or worse still - IMPLICITLY as happens with a hardware firewall then you are telling (all! - inc. your ISP!) those firewalls that the recipient address on the Internet IS NOW ALLOWED to pass through that firewall to your PC IN RETURN!

I cannot recommend a firewall without asking many questions and there is no simple set of answers, however - the link below is a reasonable starting point for the majority of users. No warranty, applicability or recommendation should therefore be implied or taken.

See the firewall related comments and links at: http://bb4t.co.uk/Page/Personal+Software.html.
Background behind Firewall recommendation rationale

The reason that some authors suggest that you DON'T need a software firewall is that most MODERN (post '05) routers have feature (SPI = Stateful Packet Inspection) which attempts to prevent unsolicited connections FROM the Web - however - with an increasing number of commercial and 'normal' web sites becoming infected I will quite happily have both types engaged in my defence!

The benefit of a software firewall is that (1) it has knowledge of where the requests ORIGINATE and (2) has the option to ask the user for a decision based on that information. It is therefore better able to act upon your behalf.

I currently recommend Comodo personal firewall but WITHOUT the Safe Surfing feature or any other add-ons - paid or free!

I currently allow Comodo to install Defence+ because it appears to be quite good at intercepting requests to XP that could potentially be malware but that 'recommendation' is very likely to be retracted at some point if they become intrusive, use excessive resources or conflict with other software that I may choose to use. Another reason that Defence+ MIGHT need to be disabled is that it is overlapping functionality with various other tools that try to protect you and your PC while you are online.

ZoneAlarm used to be good because it was an excellent basic firewall and if you still have a copy of v5.5.062 (as I have) then it is probably still working very well. It is now dreadfully bloated and often conflicts with other software because they 'tried' to manipulate their customers towards adopting their software for more and more protective tasks and are now a 2nd-rate suite rather than a 1st-class Firewall.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Getting rid of pop-ups on Microsoft Internet Explorer (MSIE) - this is ONE (of several) options to try - created 24 Oct 2008 (ref: 8Ao-01)

Q. I've a friend who is getting masses of advertising pop-ups on IE (some very explicit!) after letting her teenage grandson use her PC. I've run AVG, Ad-aware and Spybot which has improved the situation, but she still gets a lot. Is the IE Pop-up Blocker any good - I've never tried it myself?

A. From the symptoms this is LIKELY to be a downloaded Add-on to MSIE that has been granted access to change the way that MSIE works. The simplest way to test if this is the problem is to go into Internet Options (from the Control Panel) and then click on Advanced. Scroll down to a line that says 'Enable third-party browser extensions' and un-check it. Then close any and all windows of MSIE and launch it again after a few seconds and see if that has solved the problem.

If the action above works then you MAY want to take a more refined approach and disable the specific Add-On that is causing the problem. To do this you again go to Internet Options but select the 'Programs' tab and then click the 'Manage Add-ons' button on the bottom right.

Disabling can be done at an individual program level but if their appear to be groups (even just two) then I would disable either all or none. You might want to make a note of what you disable and what effect that appears to have but note that many legitimate add-ons are only used when the web page visited has content which needs that add-on so I would start by disabling anything that wasn't Microsoft or Adobe.

Don't forget that you will need to go back to the advanced tab to ALLOW any/all add-ons to work at all before you test any individual changes that you make on the 'Programs' tab.
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Phishing, SafeSearching and other filters that affect your browser and e-mail - created 24 Oct 2008 (ref: 8Ao-02)

Q. She also asked about the IE Phishing Filter - I explained what phishing was and to be careful about emails with links. Do you have any views on using the Phishing Filter? I did a bit of internet searching which threw up a few performance concerns, but which are claimed to be fixed by a Windows security update.

A. Although this SOUNDS like a good idea there are huge technical / implementation problems because of a combination of several things:

  1. Phishing can only really be stopped effectively by intercepting 'the phish' BEFORE you click upon it... that means the 'filter' has to inspect, analyse and ALTER the CONTENT of what you see BEFORE YOU see it... and bear in mind that is potentially every web page and every e-mail that you view!
  2. What you receive in an e-mail or even much more on web pages is SO DIVERSE that software is always going lag behind even 'normal' sites and of course the CRIMINALS will always be creating NEW threats and DISGUISING them in increasingly complex methods.
  3. Part of the filtering process is (usually) matching all the links in a page or e-mail against a database of known 'bad' sites. These databases are constantly updated and will almost certainly need to be copied to your PC even if incrementally. This doesn't just slow down your access to web pages - I take the option to have 100 results on a Google web search page for instance - that means well over 200 links to be analysed, matched etc.

Phishing filters are increasingly being offered by software vendors that have some offering in the 'PC security / safety / privacy' area - Comdodo, AVG, ZoneAlarm, Symantec (Norton), Microsoft (IE7 plus performance patch (KB928089) ) et. al..

You MUST AVOID using MORE THAN ONE as they are almost certain to conflict with each other with possible dire consequences even worse than a major performance degradation.

My personal view is that it is better to rely on:

  • your own natural human instincts of awareness, caution, fear and apprehension rather than to lapse into the more dangerous mode of expecting the problems to be swept away by a magic wand.
  • TREATING ANY LINK in an e-mail as suspicious even if the source of the e-mail appears to be legitimate - most institutions now avoid including links in e-mails to avoid leading you to suppose that they (links) are safe.
  • the fact that most OTHER (non e-mail) links to 'unvisited web sites' are actually displayed when you are searching - typically in Google. Google already analyses web sites and warns visitors of SOME threats that might be present if you insist on visiting them.

    I can't give an example of a link on this page because my own site would then be the subject of a warning but searching Google for 'naughty things' (not literally those words please!) will probably list many sites of which a good proportion will have a 'Google warning' about visiting them.

Ideally you would ALSO run both your browser and e-mail without Administrator privilidges so that there is less chance (not zero!) of damage being done to your PC system software if malware WAS allowed to run.


Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


When migrating to Firefox and viewing BBC pages I get "Additional plug-ins are required to display all the media on this page" - created 15 Dec 2008 (ref: 8Cf-01)

The plug-in required is almost certainly the (Adobe) Flash Player...

There have been several recent exploits that target Flash [2] and could compromise a PC and the ideal solution would be that vendors like Adobe would adopt an update mechanism that would allow you to choose to accept 'security updates' ONLY whereas what they tend to do is offer an all or nothing approach to updates.

The result of allowing 'All or nothing' is that they then constantly add new features and therefore introduce new code which will naturally contain bugs and security exposures.

The one way that you CAN avoid the problems is BOTH of:

  • use a 'Flash Blocker' ([1] FlashBlock 1.5.6 on my FF) which will by default block Flash but then allow you to enable a particular site although I wish it would allow temporary allow and/or pages on a site! Also educate all users of the PC (if not just yourself!) that this is a 'only use on trusted sites' option
  • change the setting on Flash Player [3] such that it is as secure and private as possible just in case you have a site that has been compromised.

References in the text above shown as [#].

  1. https://addons.mozilla.org/en-US/firefox/search?q=flashblock&cat=all
  2. http://www.infoworld.com/article/08/05/30/Symantec-now-says-current-Flash-Player-safe_1.html
  3. http://www.adobe.com/products/flashplayer/security/privacy_policy/faq.html

Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window

ZoneAlarm have issued a warning about malware called Gumblar attacking via IE and Google Search. They recommend buying their ZoneAlarm ForceField to address it. - created 7 Jun 2009 (ref: 967-01)

Gumblar is the latest (Jun'09) drive-by-malware, overtaking Conflicker in the ratings and hype. Visiting an infected web site is not difficult if you are straying away from your regular sites and because it uses Javascript for the first stage in infecting your PC it will be run! (i.e. drive-by - i.e. just by visiting, no click required!) by 95% of visitors.

By manipulating your browser with Javascript it (Gumblar) can change what you think is a reliable link on a page that you are viewing into one which will take you to their web site to do the actual infection. The criminals have decided to target the Google Search Engine (SE) because:

  • it is by far the most popular SE
  • the results page is not only one of the most common pages of the web which allows them to know it's exact layout but also:
  • people on that page are actually EXPECTING to follow (new?) links from it

Note however that there is nothing intrinsically weaker in Google than any other Search Engine - it is a similar argument to not using Windows because that is the most common desktop for end-users...

Will YOU? get infected - note that this requires STAGE 2 to be successful for them!

For the actual infection to be planted onto your PC you have to have vulnerable software on your PC - currently Flash and Acrobat (both from Adobe) are the facilities they have chosen to use/exploit. You MIGHT also need to be running the browser as an Administrative user.

If your PC has been set-up by our company in the past 12 months and have asked us before changing any of the software components then you should be safe because:

  1. You will have a tool on Mozilla Firefox which blocks Flash content unless you actively choose to run it - yes RUN, Flash doesn't just "view" content, it runs it!
  2. You will be using Foxit to view PDF files rather than Adobe Acrobat
  3. You will be running any browser as an XP 'limited user' rather than as an Administrator which will provide quite a bit of protection based on the "Modus Operandi" of the malware I have seen in Jun'09

As the battleground between attackers and defenders expands there are at least two major decisions that are becoming easier to justify the associated "pain":

  1. Although it will introduce inconvenience when updating software, PC owners should:
    1. Create a new and obscurely named Administrator account on their PC with a strong and unique passphrase. Please use a safe method of storing the user name and password which is NOT ON THE PC. You may wish to store them on paper within your house in an obscure or secure location (e.g. a safe!) away from the PC.

    2. By logging in to the new Administrator account you can then reduce the status of your own account through the Control Panel and 'User Accounts' but note that you will have to logoff your account and log back in again for the new status to become active
    3. It is recommended that you test all of your 'normal' PC facilities as soon as you have made these changes while everything is fresh in your mind just in case you feel a need to revert to running your PC as an Administrator
    4. You WILL need to login as the new Administrator whenever you need to install new releases of software which you should obviously do with caution

  2. Use separate browsers for General browsing - perhaps including those sites which only justify relatively weak passwords - and a separate browser for those sites which require you to login with a user name and password.

    My recommendation is to use Firefox for general browsing and to modify the settings for Internet Explorer such that the default settings for the 'Internet Zone' is set to HIGH security with a few minor tweaks (see How to trust a web site for details) and then each web site that "doesn't work" can be raised to a higher zone as shown in detail on that same page (How to trust a web site).

The suggestion to use ZA Forcefield is similar to running your browser with Sandboxie which I have tried and replaced with a mixture of:

  • Running a Virtual PC - not as difficult as you might expect!
  • Running browsers and other facilities which interact via the Web as non-Administrator

Also, regarding the effectiveness of the ZA Forcefield offering - see the Infoworld review of ZA Forcefield
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


Risky words in e-mails and on the web - Screen Saver, Lyrics, Games and FREE - created 19 Jul 2009 (ref: 97j-01)

The link shown here is NOT intended to make you think what is SAFE (by exclusion) but what is categorically a RAPID way to END-UP ON RISKY SITES THAT you should NEVER DOWNLOAD from OR EVEN VISIT!! unless you are absolutely certain IN ADVANCE about the integrity and competence of the source, see: Risky words in e-mails and on the web
Back to: This image prefaces words you can click upon for other sections, pages or even sitesThis item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window


How do I ask a question and will the answer appear on this list

At the moment the method of asking a question would be to send me an e-mail or to use the Contact us page to do so. Please try to ask generic questions that have more chance of being relevant to others.

The chance of the question getting a reply is fairly high as long as it isn't too specific/unique to your own situation and you don't abuse what is currently a no-charge offer. The probability of the Q & A ending up on this list is 50/50 as I am keen to avoid populating it with items that wouldn't be relevant to a relatively wide audience.
Back to: This image prefaces words you can click upon for other sections, pages or even sites This item in the list of questions or This image prefaces words you can click upon for other sections, pages or even sitesTop of question list or This image prefaces words you can click upon for other sections, pages or even sitesTop of page or This image prefaces words you can click upon for other sections, pages or even sitesTop of window

This page © Business before Technology 2006 - see the respective sites of the owners for their copyright as well as terms and conditions






This space is reserved for future questions
AND it ensures that clicking on the
questions at the end of the list will
show themselves correctly at the top of
the browser window when they are clicked-upon.
Let me know if that doesn't happen for you!


















Notes

Links and other information last validated on 4th June 2008. Please use the Contact us page to suggest any additions or revisions.


Like the site?

Site Construction by usiness
before Technology
Click on link to rightClick here
[Top of Page]   [Home]   [Site Map]   [Toggle Print]   [Privacy]   [Contact]

© Business before Technology - All Rights Reserved 2003

Business before Technology Limited, Company number: 4969011.
151 Chester Road, Norbury Moor, Hazel Grove, Cheshire SK7 6HD
*¹¹ Note that calls to 0844 884 2244*¹¹ will cost 7p per a minute, your telephone provider (including mobile providers) may add an additional access charge.
 
Messages:
23May15: Suppress Msg2U when cannot analyse/react to them 0 or 0 or 54.242.193.41 SoLL /home/sa4ssu/public_html/cgi-bin/LLsHere.54.242.193.41