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Telephone support line and services - request form

This page allows us to gather information about your specific circumstances prior to us making contact as well as setting out the terms and conditions by which Business before Technology provides these services.

If for some reason this form isn't suitable for your needs then you can use the very simple form at Simple contact form instead. Bear in mind that we will need to gather this information from you prior to any work being undertaken and that we will need you to confirm that you agree with the Terms and Conditions which follow the form below.

eMail Program:
and version:

If 'Other' also fill in to right =>
Your e-mail Program and version:
Anti-Virus program:
If 'Other' also fill in to right =>
Your Anti-Virus program:
FireWall:
If 'Other' also fill in to right =>
Your firewall:
Connection to the Internet:
If 'Other' also fill in to right =>
Your Connection & Speed:
Operating System:
If 'Other' also fill in to right =>
Your operating system:
Approx. PC shape
(inches or cm - please say which):

If 'Other' also fill in to right =>
Dimensions of your PC - from frontal view
Height*Width*Depth
Approximate
Hardware Configuration

We ask this so we can anticipate
  1. data backup / software installation problems or
  2. if your PC is too old to repair
Memory e.g. 64, 128, 256, 512MB:
Hard Disk Storage e.g. 5, 10, 20, 40, 80GB:
Backup/removable media e.g. DVD-RW, CD-RW, Tape etc. and speeds. Please include all devices & details. Please note PCs:
  • without CD Readers are not serviceable and
  • without USB2 may be (2006) beyond repair

Floppy: No Yes

Approximate age of PC? ** Beware - if still in warranty - it could be invalidated

Payment method:
See terms below

If 'Other' also fill in to right =>
Your preferred method of payment:
Special requests
or details that
you want to tell us
For example:
  • How soon do you need / want the work done
  • Specific problems to be addressed
  • Problem description(s)
How to contact you? - please fill in your Name plus at least one of:
eMail address: For example: john.smith@home-design.co.uk
Landline telephone: For example: 01 204 345 678
Mobile number: For example: 07 123 456 789
Fax number: For example: 01 204 345 678
Your Name: Forename, Title and Surname or ideally all three - e.g. Mr John Smith
Note: If we need to call a mobile or high-rate numbers when we provide you with support (e.g. when your 'phone line is being used for the Internet) then an additional charge will be made. For example 10p/minute to call mobile 'phones or 0870 numbers.

We promise not to use your eMail address for any purpose other than responding to the query you are now submitting unless you have specifically requested (or confirmed) that we can send you promotional material.
See Client Privacy page for our strict company policy.

Your agreement for services to be performed by Business before Technology

Your agreement to the terms and conditions that follow this form

Check the 'I accept' button only if you have read all the
terms and conditions below and wish to enter into contract
with Business before Technology on that basis.

If you do not check the "I accept" button then we will be unable to
perform any work for you without written (e-mail, Fax or letter)
authorisation referring to these terms and conditions.
If you feel that these terms are unfair or unreasonable in any
respect then please let us know and we may be able to offer a
variation which will still allow us to work together. Brian R.


Request for variation of contractual terms:

Not decided yet
I accept
I do NOT accept
please respond to
my request on the
left of this button.

This page will remain available for checking, re-submission or printing after you have submitted it. The next page you see will be a summary of the data that you have entered above and a confirmation that your request has been sent to Business before Technology.

Terms and Conditions of our services - please read thoroughly

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

There are 24 clauses in the contract. Even if you have previously read clause 24, please do so again as it may have been updated since you last visited this page as it contains conditions that relate to the most common and most recent activities that are requested by our customers.

If this request is not for your personal use then you are confirming that you are authorised to act on behalf of the organisation that is making the request.

The following text is part of the contract between you and Business before Technology so please ensure that you agree with all of this before submitting your request.

  1. Definitions:

    In the remainder of this document:

    1. "The Supplier" shall mean Business before Technology currently located at 151 Chester Road, Norbury Moor, Cheshire, SK7 6HD and including future premises (also "We", "our", "its", "us").
    2. "The Customer" shall mean the company, firm or person who accepts an estimate or quotation of the Supplier or whose order of Services is accepted by the Supplier (also "You", "your").
    3. "The Services" shall mean the service provided by the Supplier which the Customer selects as confirmed in the Service Agreement which includes (without limitation) Graphic and Web Site Design, Site and e-mail hosting, Computer Data and Systems recovery, Spam avoidance and amelioration, Computer Virus elimination and prevention, etc..
    4. "Service Agreement" means the form signed by an authorised agent of the Customer confirming and accepting the Services.
    5. "Customer's Material" means all materials supplied by the Customer for the provision of the Services and shall include all materials and information subsequently provided by the Customer to be incorporated into the Service and/or the Customer's Web Site pursuant to the contract.
    6. "Customer's Web Site" means the Web Site of the Customer, at the URL address set out in the Service Agreement or as otherwise advised by the Supplier, which is designed by and/or hosted through the Supplier pursuant to the contract.
    7. "Domain Name" means the domain name(s) chosen by the Customer as set out in the Service Agreement.
    8. "Offending Material" means any material, data, images or information which is:
      1. in breach of any law. regulation, code or practice or acceptable use policy; or
      2. abusive, indecent, defamatory, obscene or menacing or otherwise offensive; or
      3. in breach of confidence, copyright or other intellectual property rights, privacy or any other right of any third party.
    9. "Registry" means the relevant registry or naming authority responsible for the registration of domain names which includes (without limitation) Nominet UK and Network Solutions Inc.
    10. "Specification" means the specifications relating to the prevision of the Services and/or the design of the Customer's Web Site.
    11. Words denoting the masculine gender include the feminine and neuter and vice versa and words denoting the singular include the plural and vice versa.
    12. The headings in these terms and conditions are for convenience only and shall not affect their interpretation.
    13. Reference to any statute or statutory provision includes reference to the statute or statutory provision as from time to time amended, extended or re-enacted.
  2. Basis of contract:
    1. This contract constitutes the entire agreement between the Supplier and the Customer. No conditions or terms stipulated in any other communication or document shall vary or annul any of these conditions except if they were expressly consented to in writing by the Supplier. All employees or agents of the Supplier are not authorised to make any representations concerning the Services unless confirmed in writing. In entering into the contract the Customer acknowledges that it does not rely on, and waives any claim of breach of, any such representations which are not so confirmed. We reserve the right to vary the specification of all Services at any time, withdraw, modify or amend any Service without prior notice
    2. Any typographical, clerical or other error or omission in any sales literature including web site, estimate, quotation, price list, acceptance of offer. invoice or other document or other information issued by the Supplier shall be subject to corrections without any liability on the part the Supplier
    3. No order which has been accepted by the Supplier may be cancelled by the Customer except with the agreement in writing by the Supplier and on terms that the Customer shall indemnify the Supplier in full against all loss (including loss of profit), costs (including the cost of all labour and goods used), damages, charges and expenses incurred by the Supplier as a result of Cancellation.
    4. Subject only to Clause 4, the Supplier is not responsible for any material, data. images or information transmitted, used, communicated, passed over or received, through or on the Service. In particular. the Supplier does not warrant the quality or accuracy of such material, data, images or information and is not liable if they contain any Offending Material. The Customer's use of such material, data, images or information is solely at the Customer's own risk mind is subject to all applicable laws, regulations, codes of practice and acceptable use policies.
  3. Domain names:

      This Clause 3 shall only be applicable where the Service includes the registration of domain names on behalf of the Customer.

    1. The Supplier does not represent that the Domain Name is capable of being registered or that it will be registered. The Customer should not assume registration of the Domain Name until the Customer has been notified in writing that it has been registered. Any action taken by the Customer before such notification is at the Customer's risk.
    2. The registration and use of the Domain Name is subject to the terms and conditions issued by the Registry from time to time. The Customer will be legally bound by them. It is the Customer's sole responsibility to get a copy of such terms and conditions and the Customer must read, understand and comply with them.
    3. The Customer will have no claim against the Supplier if the Registry refuses to register the Domain Name or suspend or cancel it for any reason.
    4. The Supplier is not responsible nor liable for the Customer's use of the Domain Name. If there is any dispute raised by any other party, the Customer shall be solely responsible for resolving such dispute with such party. In such event, the Supplier may without notice withhold and suspend the Domain Name without any liability to the Customer.
    5. The Supplier does not warrant that the Domain Name is or will continue to be available for the Customer's use or that no other domain name is or will be registered which conflicts with the Domain Name or which otherwise affects the use of the Domain Name.
    6. The Supplier may choose to register and lease Domain Names in the name of the Supplier for purposes including, but not limited to the timely and efficient communication with the registry. The Customer shall retain sole responsibility and full liability for all Domain Names purchased on their behalf and any material available at those Domain Name addresses on the Internet. The Supplier shall communicate to the Customer all notices served to the owner of the domain which are for purposes other than administering the Domain Name. The Supplier shall release ownership of any Domain Names registered on behalf of the Customer to the Customer on completion or termination of this Contract subject to payment of any outstanding invoices.
  4. Web site design:

      This Clause 4 shall only be applicable where the Service includes Web Site design and/or maintenance.

    1. The Supplier will design the Customer's Web Site in accordance with the Specification.
    2. The Supplier and the Customer shall in good faith discuss the development and design of the Customers Web Site within the parameters of the Specification. If there is any dispute, the Suppliers views shall prevail.
    3. The Supplier may request the Customer to supply the Supplier with the Customer's Materials as the Specification deems necessary. The Customer shall promptly give its full co-operation in providing such materials.
    4. The Supplier may (but is not obliged to) incorporate the Customers Material or any part of it into the Customers Web Site.
    5. The Supplier warrants that nothing of the Customer's Material contains any Offending Material
    6. If the Customer wishes to change the Specification or requests the Supplier to make substantial changes to the Customers Web site:
        the Customer shall give the Supplier at least fourteen (14) days' written notice: and
      1. The Supplier may at its discretion charge such additional fees as it deems fit.

      Any such changes shall he subject to the Suppliers written agreement.

    7. The Customer may, within fourteen days (14) from the date the customer's Web Site goes live on the Internet, request the Supplier in writing to make any minor changes to the Customer's Web Site design within the parameters of the specification. The Supplier shall at its sole discretion decide whether the changes so requested are minor. The Customer shall be deemed to have approved the Customers Web Site design upon the expiry of such fourteen (14) day period.
  5. Intellectual property rights:
    1. The intellectual rights of the Supplier to be identified as the originators of all supplied services will be asserted by the Supplier in accordance with the Copyright, Design and Patents Act 1988. All trademarks, service marks and trade names are proprietary to the Supplier. No part of any Services supplied may be modified, upgraded, reproduced, republished, transmitted or distributed in any form or by any means electronic or mechanical, including downloading, copying, capturing screen-shots, printing, photocopying, borrowing, hiring, lending, recording, public performance, broadcasting or by any information storage and retrieval system, now known or hereafter invented, without express written permission from the Supplier. Modification of the Services or use of the Services for any other purpose is a violation of the Supplier's copyright and other proprietary rights. For purposes of this contract, the use of any such material on any other networked computer environment is prohibited.
    2. All intellectual property rights in the Customer's Material shall remain and vest in the Customer. The Customer grants and warrants that it has the right to grant the Supplier a non-exclusive, non-transferable licence to use the Customer's Material in connection with the Services during the term of the contract.
    3. Where Clause 4 applies and subject to Clause 5.2 and intellectual property rights in the Customer's Web Site designed by the Supplier shall remain and vest in the Supplier. The Supplier grants the Customer a non-exclusive, non-transferable licence to use such Web Site only for the purpose of the Services during the term of the contract.
  6. Variations in price and time:
    1. All estimates and quotations given by the Supplier shall be in accordance with the current time costing given in respect of the Customer brief and are subject to amendment by the Supplier on or at any time after acceptance to, in writing, meet any rise or fall in such costs at any time prior to the date of despatch.
    2. The Supplier shall be entitled to make a reasonable charge for the storage of my Customers Material left with the Supplier before commencement of the Services or after notification of completion of the Services.
    3. Prices are valid for 30 days from the estimate or quotation date.
    4. All estimates and quotations given by the Supplier are subject to written confirmation at the tune of acceptance upon receipt of the Customer's order and remittance. Acceptance and execution of orders is dependant upon the availability of Services and the absence of any circumstances beyond the Supplier's control which may hinder or prevent execution or acceptance.
    5. If payment is to he made by instalments and if the Customer fails to pay any instalment on its due date then the Supplier shall be entitled to demand payment of the full unpaid balance, including but not limited to all arrears.
    6. Unless otherwise specified the times or dates quoted are for completion of the Services at the Customer's specified address as set out in the estimate for quotation. A charge may be made to cover any extra costs involved in completion at a different address not specified so the Service Agreement.
    7. Any times or dates given for the completion of the Services shall be estimated only and whilst the Supplier will use its best endeavours to meet such times or dates time shall not be of the essence of the contract and the Supplier shall not he liable for any failure to deliver or complete the work or any part thereof to time.
  7. Preliminary work:
    1. All Services carried out, whether experimentally or otherwise at the Customer's reguest will be charged unless prior written approval to vary these terms has been given by the Supplier
  8. Liability:
    1. It is the Customer's sole responsibility to comply with the provisions of any statutes (including any regulations or orders made thereunder) and any other obligations imposed by law (including byelaws) applicable to all the Services supplied. It is also the Customer's sole responsibility to obtain any and all necessary intellectual property rights, clearances, and/or other consents and authorisations in respect of the Services. If such cases arise and are taken to court, the Supplier will he indemnified by the Customer against any legal responsibility.
  9. Indemnity:
    1. The Customer agrees to indemnify and keep indemnified and hold on demand harmless from and against any claim brought against the Supplier by a third party resulting from the provision of Services by us to you, including any loss or damage resulting in delay of Services to the Customer beyond our control and your use of the Services and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses) or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms and conditions.
  10. Limitation of liability:
    1. We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied or the inability to use the Services supplied under this contract (including, but not limited to, procurement of substitute services; loss of data, contracts, or profits or anticipated savings; or business interruption; or for any other indirect or consequential or economic loss whatsoever), whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose, even if the Supplier or an authorised representative of the Supplier has been advised of the possibility of such damages.
    2. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.
    3. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within a reasonable period.
  11. Claims:
    1. the event of error or omission the Customer will be entitled to a refund of such part (not exceeding the whole) of the charge (or the Services concerned as is fair and reasonable having regard to the nature of the error or omission. Subject to Clause 10. The Supplier will not accept any liability in respect of errors or omissions resulting from its own negligence.
    2. The Customer's Material, whether in the possession of the Supplier in transit to or from the Supplier, shall he deemed to be at the Customers risk and the Customer should insure accordingly. If any of the Customers Material appears unsuitable to the Supplier then the Supplier may charge the Customer for alternative materials found during the Services except that if the whole or any part of such additional cost could have been avoided but for unreasonable delay by the Supplier in ascertaining the unsuitability of the Customers Materials then that amount shall not be charged to the Customer.
    3. The quantities of the Customer's Material supplied shall be adequate to cover normal spoilage.
  12. Delivery and payment:
    1. The Services shall be accepted when tendered and thereupon or, if earlier, on notification that the Services have been completed. any payment shall become due. Normal terms of payment are remittance of order or by invoice in UK Sterling. The time and payment of invoices shall be of essence of the contract. Credit terms shall only be accepted after completion and acceptance of a credit account. The Supplier reserves the right to make credit checks and request payment in advance.
    2. Should the Services he suspended at the request of or delayed through any default of the Customer for a period of 30 days, the Supplier shall then be entitled to payment for the Services already carried out and other additional costs associated with he carrying out of said Services.
    3. Any queries relating to an invoice wrist be raised as soon as reasonably possible and not exceeding 30 days after the date of the invoice otherwise it will be deemed to be approved and any Customer's query waived. All charges payable by you to us for the Services are exclusive of Value Added Tax which shall be paid by you at the rate and in the manner for the time being prescribed by law and shall he due and payable immediately, or in the case of a credit account, within thirty (30) days of our invoice unless prior written approval to vary these terms has been given by the Supplier. The provision by us of the Services is contingent upon our having received cleared funds payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right. forthwith and at our sole discretion, to suspend the provision of Services to you.
    4. All goods remain the property of the Supplier until they are paid for in full. The Supplier reserves the right to repossess any goods, literature, manuals, which have been given to the Customer in connection with the Services that are not paid for within 30 days of the invoice date. Any adjustments will be paid less reasonable cost of recovery including work carried out and other additional costs.
    5. The Supplier reserves the right to pass accounts not settled within the specified terms to solicitors or a bailiff for collection.
    6. The Supplier reserves the right to charge interest on Overdue accounts. Interest, where applicable, will be charged at 5% per annum over the base rate of National Westminster Bank at the time the debt becomes dine, or 12% per annum, whichever is greater, such interest to accrue from day to day.
  13. Force majeure:
    1. Though every effort will be made to carry out the contract the Supplier shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) act of God, war, strike, lockout or any other labour dispute, fire, flood, drought, failure of power supply, communication network failures, legislation or other cause beyond the control of the Supplier. During the continuance of such a contingency the Customer may by written notice to the Supplier elect to terminate the contract and pay for Services rendered, but subject thereto shall otherwise accept delivery when available.
  14. Termination:
    1. This clause applies if:
      1. the Customer makes any voluntary arrangement with your creditors or becomes subject to an administration order or being an individual or firm) becomes bankrupt or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction): or
      2. an encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Customer: or
      3. the Customer ceases, or threatens to cease, to carry on business: or
      4. the Supplier reasonably apprehends that any of the events mentioned above is about to occur in relation to the Customer and notifies the Customer accordingly.
    2. On termination of the contract we shall be entitled immediately to cancel all Services. We shall them be entitled to payment for work already carried out and other additional costs.
  15. Notices:
    1. Any notice to be given by either to the other party may be sent by either email, fax or recorded delivery to the registered office or principal place of business or other address of the other party as appearing in this contract or ancillary application forms or such other address as such part map from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall he deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall he deemed to he served two days following the date of posting.
  16. Entire contract:
    1. These terms and conditions together with any documents expressly referred to in them, contain the entire contract between the Supplier and the Customer relating to the subject matter covered and supersedes any previous contracts, agreements, arrangements. undertakings or proposals, written or oral, between the parties in relation to such matters. No oral explanation or oral information given to any party shall alter the interpretation of these terms and conditions. You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this contract. No waiver by the Supplier of any breach of the contract by the Customer shall be considered as a waiver of any subsequent breach of the same or any other provisions. If any provision of this contract shall he unlawful, void, or for any reason unenforceable, then that provision shall he deemed severable from this contract and shall not affect the validity and enforcability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
  17. Cancellation:
    1. The Supplier may cancel this agreement at anytime by giving written notice to the Customer. The Supplier shall not be liable for any loss or damage whatever arising from such cancellation.
  18. Assignment:
    1. Neither party shall assign the whole or any part of the contract.
  19. Arbitration:
    1. Any dispute arising under or in connection with the contract shall be referred to arbitration by a single arbitrator appointed by agreement or in default nominated upon the application ot oither party by the President for the time being of the Law Society in accordance with the Arbitration Act 1996. The arbitrator's decision shall be final and binding on both parties. Costs shall be awarded by the arbitrator.
  20. Waiver:
    1. No waiver by the Supplier of any breach of the contract terms by the Customer shall he considered as a waiver of any subsequent breach of the same or any other provision.
  21. Confidentiality:
    1. (Except where in the public domain otherwise than as a result of a breach of the contract) information which the Supplier discloses or provides to the Customer and any information relating to the Supplier, its business, goods, services or processes which way have come or may come into the possession or control of the Customer in the course of the Contract shall be confidential and the Customer shall not use or disclose such information except in relation to the contract.
  22. Illegality:
    1. The illegality, invalidity or unenforceability of any clause or part of the contract terms shall not affect the legality, validity or enforceability of the remainder. If any such clause or part is found by any competent court or authority to he illegal, invalid or unenforceable the parties agree that they will substitute provisions in a form as similar to the offending provisions as is possible without thereby rendering them illegal, invalid or unenforceable.
  23. Law:
    1. This agreement shall he governed by the laws of England and the Customer hereby agrees to submit to the exclusive jurisdiction of the English Courts.
  24. Terms and conditions relevant to, but not exclusive to this particular type of work
    1. Combatting Spam, Viruses, Worms and similar I.T.-related problems is warfare against human opponents who are unknown and have resources that are not just unknown but may be vastly increased by their ability to use their network of associates. These opponents may also be able to direct vastly superior technologies towards you and the I.T that you use. It is possible that they could even take a personal interest in you and bypass any mechanisms which aim to combat the technologies they use. Because our ability and success in combatting these problems may be limited by these problems the supplier does not and cannot offer a guarantee to provide a solution to your problems and even if it does, there is no guarantee or warranty that the solution will continue to be successful.
    2. Your choice of Supplier is based on your own judgement of our ability to meet your current requirements. You absolve any organisation or individuals of any misdeed in introducing us to you, even if they undertake some or all of the work for the Supplier as part of this contract.
    3. You are responsible for ensuring that the equipment that is being used is both safe and secure and that any data, settings, programs and other I.T. related assets have been backed up in such a manner that you would be able to restore any and all equipment to their condition prior to making any changes to them. This remains true even if we provide you with or recommend the tools by which you perform these tasks.
    4. When providing support by telephone we will need to be able to call you when you are at your PC. There will be times when we will need you to be accessing the Internet while still in conversation. Our telephone support charges include us calling a normal UK landline between 08:00 and 21:00 Mon-Fri. If you require us to call numbers which are substantially more expensive (e.g. a mobile) then the call time charged will be inflated to reflect the extra cost to us. For example a fifteen minute call to a mobile is charged at 30 minutes.
    5. All advice, guidance and recommendations regarding connecting computers by means of any electronic network will be based on the customer isolating that network and all computers on it from the Internet unless agreed by Business before Technology in written communication (including e-mail, FAX or letter) that this requirement is within the scope of the project undertaken. It is very strongly recommended that any subsequent decision to connect any computer on such an internal network to the Internet is reviewed by ourselves or equally competent I.T. specialists to create a fully costed proposal including risk assessments, documentation and manpower estimates.

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© Business before Technology - All Rights Reserved 2003

Business before Technology Limited, Company number: 4969011.
151 Chester Road, Norbury Moor, Hazel Grove, Cheshire SK7 6HD
*¹¹ Note that calls to 0844 884 2244*¹¹ will cost 7p per a minute, your telephone provider (including mobile providers) may add an additional access charge.
 
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